UWM Parents Town Hall Meeting – May 6, 2020

– [Moderator] Three – Good afternoon, everyone Welcome to our first COVID-19 Town Hall Meeting for Parents We held one on yesterday afternoon for our students My name is Mark Mone, I’m the Chancellor at UWM and I’m really glad that you’ve joined us today I’d like to, first of all, give you an overview of what our program will look like As you can see, we’re working at home with the state’s safer-at-home compliance intact We’re all working on safety and health as we are for our students, faculty and staff, and the larger community This will be an informal conversation We’re scheduled to go for an hour, and the first 20 minutes will be an update, and then the next 35 minutes will be for your questions and our answers, and many of you have been sending a lot of questions in so we look forward to addressing those and others that you will be able to send us live For the first part of this Town Hall, we’re gonna be joined by our Provost, and Vice Chancellor for Academic Affairs, Johannes Britz We’ll also be joined by our Chief Student Affairs Officer, Kelly Haag I had asked for them to be appearing briefly so you can have names with their faces There’s our Provost, Johannes Britz And there’s our Chief Student Affairs Officer, Kelly Haag Thanks Johannes, thanks Kelly Look forward to hearing from you shortly For the question and answer, we’ll be joined by our Campus Health Officer, Dr. Julie Bonner, our Student Success Director, Kay Eilers, and our Financial Aid Director, Tim Opgenorth And so I’d ask if they can be shown briefly That’s Dr. Bonner, our Chief Medical Officer, Chief Health Officer Kay Eilers, Director of our Student Success Center and Co-Director of our Enrollment Management Functions And Tim Opgenorth, Director of our Financial Aid Thank you, Tim, Kay, and Julie So, we’ve been collecting your questions, as I noted, for over a week, and I invite you, also, to continue to share questions with us by sending them to uwm-townhall@uwm.edu We’ll be watching for those And all our questions today, we’ll answer as many as we can live and we’ll also post answers to the questions on our website, which is uwm.edu/coronavirus We have many questions, over 1,300 questions that have been submitted They’re all answered in one form, shape, or another if we haven’t already given direct answers So, that’s really useful as a resource and we continue to provide that link for our students at all times Before I share some brief updates, I want to express my thanks for everything that you’ve done in this COVID-19 environment in which we find ourselves Nobody planned on this, and certainly there’s no playbook for how we navigate, so we’re creating it as we go We’ve made a lot of adjustments which I’ll talk about in the updates in a moment, but I first want to acknowledge the hardships that you and our students have been facing We have made incredible transitions, and you have made those transitions in many different ways Many of your students, your children, family members, have moved home The expectation certainly happened sooner than expected and, perhaps, completely unexpectedly Many of you, also, are probably schooling younger children when you’re trying to work and you may be dealing with aging parents or other family members and perhaps having isolation from loved or ones for whom you care And so we empathize and understand that And we also know how many millions of Americans have been challenged on the employment front, have lost jobs, have had furloughs occur and many other hardships, so we know that this has not been a picnic for parents, just like it has not been for our students and so many of our faculty, staff and employees, and the community So this is a tremendous amount to deal with, and one of the things that I always want to stress is how important it is to take care of yourself and to take care of those whom you love and have responsibilities for Balance is important, and I try to talk about that with all of our employees, our students, and continue to stress in these uncertain times just the types of resources that we have available for our students and our employees and hope you can avail yourself of any of the type of resources and support

that we all need to get through this I want you to know, and what we stress so much with your beloved family members, our students, is how much we care and how strong the Panther family is And we’ve got a lot of resources and the students are why we exist, that’s our number one goal So things are changed right now and they will be for some time, but know one thing is not and that’s the commitment that we have to your students, the commitment that we have to our students, to your family members, and just how much we care and want to continue to provide that not only continuity in their academic journeys, but also the culture of care and the support You’re going to hear directly from individuals who are responsible from the schools and colleges, which is our Provost, and you’re also going to hear from our Chief Student Affairs Officer many more details about these things that I just shared with you So, quickly and briefly, a few updates from me on a couple of different things I don’t think it’s any surprise to you to know what’s happened nationally in terms of higher ed making a transition to the online environment In our case, we were one of the first campuses in the nation to realize how important this was for us to be able to stress, number one, safety, and number two, continuity of learning We have a lot of students that graduate from UWM every year In fact, the number is over 5,000 students We know how critically important to, especially, the second half of the Spring semester has been for that We’re really happy to say we’ve been able to continue that journey and all students will be able to continue with their graduation plans Not the commencement ceremony, we’ve had to change that I think that’s pretty clear and understandable We are planning on having commencement ceremonies on October 10th, so we look forward to seeing you in the Panther Arena We’re gonna talk, throughout this session today, about our plans for the Fall and what the contingency factors are I want you to know we are going to be operating and open in some capacities that we have not completely determined yet We’re working through some protocol and behavioral aspects to do the testing the right way and other things that we will talk about throughout the session, and especially when I close at the end I’ll go through a framework that we’re using in our specific planning But I want you to know that that journey will continue and it is vitally important for us all to keep that in the forefront We are really doing a lot of planning, and a lot of work on that As we look at the next activities, I’d like our Provost to talk in more detail about some of these issues that I’ve set the stage for, and he’ll be followed by Chief Student Affairs Officer, Kelly Haag Johannes, please Provost Britz – Thank you, Chancellor Mone Good afternoon, everybody, as parents here of our students at UWM It is also my privilege to share a few thoughts with you during this difficult time I personally wish that I didn’t have to look at my own picture in a video, but that I actually could address you right here on our campus That’s unfortunately not possible I would just like to share with you a few thoughts about what we’re doing on campus as the Chief Academic Officer As the Chancellor eluded to, I oversee all the schools and colleges And my first comment that I want to make, my first comment relates to our decision-making in the time of crisis, the Chancellor eluded to that we came very, very quickly to the realization of the magnitude of this crisis and we were able to make a few very quick and decisive decisions on the campus It was like in one afternoon we decided, we have to do the rest of the semester fully online We also decided the same afternoon to extend the Spring Break with another week, with all the travel arrangements students had to go home, students had to prepare, also, to go fully online And we had to give, also, for our instructors and our support structure on campus time, actually, to flip more than 6,000 courses online within two weeks And I just commend the campus and our students for the way in which we have done that My second comment relates to the value of communication and consultation in a time of crisis And our Chancellor, I recall right at the beginning, in the office he said, we have to have a communication plan And when I look back, I just understand the value of it so much more We understood the need for clear communication and consultation with our campus,

and that includes the students, the faculty, and the staff, as well as with you, as the parents of our students on campus And this explains, also, why we send out numerous messages, sometimes daily, when there are new updates to ensure that our campus is updated And this is also the reason and explain why we have all these Town Hall meetings, and difficult, how it is, to communicate through this technological medium We are simply doing it because we want to ensure that you, as our parents, our students, our employees, are informed We have all the Town Hall meetings Yesterday we had one, also, with our students And on top of that, a number of meetings on our campus and those will continue On consultation, I think we operate within a mindset of we’re all in this together And if we are saying we’re all together in this, that means we consult with our students, with our staff, and with our faculty on the key decisions which we will have to make for the road ahead And that includes some of the decisions we have made in consultation, altogether, dealt with Summer teaching, the Summer fees that we have set, the planning for the Fall semester and the Chancellor will elude more to that, which policies and procedures did we have to change or create in support of our students and our employees on campus We also surveyed our students because we want to know and we want to hear from our students How do they experience this change? How does a student who has never gone online suddenly has to the latter part of the Spring semester in an online environment? We wanted that feedback And, actually, it was good, constructive feedback The majority of our students that responded responded in a positive way, understanding, but also raised with us some of the challenges and the difficulty they have with the online environment We, actually, then used this feedback that we have received from our students We analyzed it, we summarized it And then on a weekly basis, I actually send out an email to the whole campus which is to reference as the Student Best Practices and then, in that email, I actually thank our instructors for an unbelievable job that they have done in such a short period of time in support of our students And I made a point of that But I also raise some of the challenges that students bring to us For example, some of the students had the sense of, while suddenly when we are in our online class, our workload increased Not in all cases, but then I would share with the instructor Give them some guidelines This is what you need to do You don’t have to do more work for the students Here are some of the guidelines that we shared with our students Very important, also, on a very regular basis we have meetings with our advisors And as you might understand, our advisors are actually very, very closely connected with our students So the voices we hear through the advisors is very important to understand, also, the challenges, but also the good things that students experience And one example that just last week we heard from our advisors that some of the students in the online environment find that they’re not very clear on the finals And that some instructors didn’t communicate clearly But we also hear the good things And then the next day I, again, send an email to all the instructors just, again, reminding them, thanking them for the good work, but said, if you have not done so, please communicate effectively with the students about the finals, so that they do know Apart from the value of communication and consultation in a time of crisis, I also want to say a few words about the things that we know and the things that we simply don’t know, which makes decision-making sometimes very, very difficult Things that we don’t know and I think you can share that with me and I just wish I can go outside and it’s back to normal I don’t know when this will be back, and when we’ll be back to a situation of pre-COVID But I do think that the world after COVID will look different I don’t know, yet, how I also don’t know when there will be a vaccine And sometimes I just don’t want to put on the television or the radio because there are so many conflicting reporting on what is happening But there are some questions that we could find answers to, and that we could make decisions on on our campus For example, we made an early decision to teach predominantly online in the Summer

That was not too difficult We said this is for safety and we are a well-established infrastructure Actually, last semester, last year, more than half of our courses has, in any case, been online So we could make that decision Then there are some of the decisions that I think what I just call is sometimes challenging and difficult to find answers to, and then sometimes at night I am awake and I say, how can we help students that live in rural, remote areas where they don’t have internet? Or even here in the city where they don’t have the internet that I have? And how do I answer that if we are in an online environment because that’s a real, existential problem for those students And then, just Monday morning, early in the morning Actually, I do follow WUWM Justice Loyalty, but I read their headline I said, wow, this might be one answer because in their headline it says and I’m reading it here: Helping Wisconsinite Find Free WiFi Outside Public Buildings and I thought two things Free Wifi outside public buildings and it’s all around Wisconsin There’s apparently a map, a digital online map, that the Department of Public Instruction put it there with 650 emergency internet locations all around the state And I thought, the first thing I want to do is to share it with our students to say I hope this can help you because you really have a challenge in finding access to the internet But then there are those questions that I alluded to right at the beginning that it’s very difficult and very hard to find answers to right now And, believe me, there’s pressure to say what are you going to do in the Fall because there are too many unknowns There are too many variables that are out of our control and there are too many things that’s changing so fast And there’s no best practice There’s no predictable analytics and no toolbook to help us to make a well-informed best decision, for example, on how are we going to plan for the Fall semester when our highest priority is the safety of our employees and our students, and secondly, the quality of our instruction And that’s why we know, for the Fall semester, we will not go back to this normal as we have known it And therefore we got together on our campus, a work group, that is now working actively on scenario planning And as the Chancellor has eluded, we lean towards a hybrid approach with some form of activity on our campus But as I say this, and if the situation should change, as responsible leaders with safety as our highest priority, we also will have to plan for alternative scenarios should this not be possible Therefore, we worked that in to our planning This group will report to senior management, our senior management group, later this month Then, we will have to make a decision, and we will communicate that decision as soon as possible so that we can also bring, kind of, an idea this is how we’re going to roll out the Fall semester It will be a decision about our teaching structure, which we have not yet finalized, housing, safety, the format of teaching, and we will communicate that out My second-last comment deals with core values That really is, for me, an important variable that I want to share with you because it underpin and it guide our actions and decisions on this campus And the first core value is what I reference as an ethics of care And the Chancellor used the word care in his opening remarks Reflecting this value, we care about our students and we care about our employees, about their health, about their safety, about their fears Our employees fear are they going to lose their jobs Our students are afraid can they graduate, can they complete their courses, can I cope in an online environment We do care Therefore, and I want to list a few things that we do that’s driven by this ethics We created, immediately, an emergency fund And I just want to say, again, thank you to everybody who donated money to this emergency fund in support of our students and our staff on campus We have announced a scholarship that the Chancellor took the lead gift on in support of our students We have a food pantry We distributed laptops We asked people are there any of other laptops available Who are in need of laptops? We created a virtual student lounge

to continue, at least, some connectivity for our students And that’s why we also work very hard connecting many times with our student leaders where they come and ask about a grading policy We changed that to help our students get through the semester Some of our junior faculty members say COVID-19 is impacting my tenure plan We created a tenure extension policy in support of our faculty We have created tutorials to help our students who said, “I’ve never been in an online class, “what can I do?” And through our Center for Excellence in Teaching and Learning, we made that available Some of our instructors has never taught online, and between two weeks, they had to do that So we rolled out an action plan which is actually still going on in support of those faculty I just want to say, a lot of our faculty are actually excellent teachers in the online environment My second value that I want to share with you is what I reference as the moral imperative to ensure that our students get quality education on our campus Does research, community engagement, but also instruction and teaching And I want to make a comment about quality instruction ’cause I’ve seen, sometimes, this confusion that if you teach online, it’s not good quality, and if you teach onsite, it’s quality That is not true Quality instruction, and I have been as a Dean and I have been in the School of Information Studies, I did a lot of my teaching online It depends on the instructor It depends on the passion you have for your field, not the mode of delivery High-quality instruction can take place both onsite and online And for you, as parents, I just want to make five short comments about our online instruction that you might not be aware of or that you might know We are, at UWM, a national leader and innovator in online education for more than 20 years The School of Information Studies started in 1998 with online instruction And when this crisis hit our campus, we have more than 11,000 students in more than 700 courses already online We are nationally ranked with online instruction We have a very, very well-established support infrastructure for instructors, but also for our students Online tutoring, our Writing Center, the Virtual Library, you can name it And also, we invest a lot in the continuous training and education of our instructors to really become the best when it comes to online instruction Our Center for Teaching in Excellence, I just give them a lot of credit They rolled out what they called an action plan for teaching and learning in March, and they identified those instructors who’ve never taught online and put them through this training Tutorials, self-paced, YouTube, doesn’t matter, we rolled it out with passion for our students within an online environment And then the 5th comment on online, and I’ve seen some of the questions and I can understand where it comes from that people ask, “Is online the cheaper option, versus onsite?” And all I want to say there, having been asked myself, as a Dean of the school, with a very strong online presence, my budget allocated a lot of money in support of online instruction because it’s licensing, security, training, upscaling, infrastructure, instructional design, investment for the future So there are costs associated with online instruction And then my third value that I want to share with you is just what I reference as human imperfection and ask to understand and support that as well Human imperfection simply means, for me, and I talked yesterday to our students and I said, you might find the transition to online instruction very difficult to learn There is an imperfection, you have never done this before It’s hard, it’s difficult And the same applies to a number, a few, I don’t know how many, of our instructors who had to go through the same thing And that mutual understanding and support, and that is actually what we’ve received, also, from the feedback of our students is I know my instructor has never done this before, but I support, I help because there is this element of human imperfection My last comment deals just with the future I’m very realistic about the future Actually, sometimes I think I’m too realistic to understand what is happening It is very serious, it is a crisis But having said that, I’m also very positive about the future I will not lose hope And I do believe that through creativity and innovation,

and it is a difficult time, we will be able to build a sustainable future for UWM Thank you, Chancellor – Johannes, thanks for your confidence Thanks for your care, your sharing of your cultural values and what you’ve imparted to UW Milwaukee You’ve heard from the Provost a number of different areas of uncertainty and many things that we’re working through as we plan our future I want you to know there’s one thing that won’t change as we continue to make our plans and that’s our unwavering commitment and support for all of our students My son graduated from UW Milwaukee not that long ago and I know exactly why he looks back and says this was the best value and this was the best thing that could have done in terms of where he had the options to pursue his education And I think our Provost speaks very eloquently to the reasons why because it’s that kind of quality and the opportunities when you have a faculty such as what we have at UW Milwaukee that have helped place us in the top echelons from research, as well as the quality of instruction and care So thank you for that, Johannes And now we turn this over to our Chief Student Affairs Officer, Kelly Haag Kelly, please – Thanks, it’s really great to be with you all today I think the Provost did a great job of talking about the ways that we’ve supported students through this transition I have the opportunity in my role to really showcase some of the support services that have been provided to students as we moved into this online environment We are committed to supporting our students more than ever We recognize how disruptive this has been for our students and for many of the communities that we’ve worked so hard to help build and support We saw our roles in supporting students in this transition in two respects One, helping to meet their basic needs Those can be financial, health-related, mental health-related There’s also the matter of being connected and engaged within the community So I want to share, just briefly, some of the things that have been underway And, of course, students are already taking advantage of these things, and we’re tweaking them as we get feedback from them I do want to highlight that we still have some onsite services including some of our in-person health services While a lot of our functions have been moved into a telehealth environment including all of our university counseling services The Provost touched on our food center and pantry that is open one day a week and we typically have about 180 people come and take advantage of that great service The other points that I would want to talk about really relate to supporting that community and helping students to feel, still, like they’re a part of a thriving environment like UWM is We do have our Virtual Student Union To date, we’ve had about 15,000 page views which I think is really remarkable Students are already familiar with our Canvas platform and they use that to go in to talk to instructors, talk to advisors, talk to people such as those in our Military and Veterans Resource Center, those types of spaces Our university recreation, which is always really popular with our students, has continued to provide a lot of really great virtual experiences including live online classes, running programs, outdoor pursuit workshops, and other types of events And, of course, that’s just the tip of the iceberg There’s been online trivia, geocaching, volunteer and service learning opportunities, film screenings, lyrical sanctuary, and others So it’s not quite the same environment, right? We aren’t all face-to-face, but certainly there’s been a lot of really fun things and students are telling us that they are enjoying those I do want to briefly touch on a question that I know has been on a lot of parent and family minds, and students, and that’s about housing for the Fall One thing that we’d want to highlight, especially for our off-campus apartments, is that Milwaukee’s off-campus neighborhood is really a renter’s market There’s no real hurry And we would advise the families and students to take a while to know a little bit more about what the Fall will look like before making a commitment In a similar way, our university housing plans is all part of the large Fall scenario planning Our housing staff is actively developing plans and is aware that our students really want to know when it’s available how to avail themselves of it So, I don’t have a specific answer on, yes, go ahead and sign those leases right now I think people need to still continue to carefully consider this In closing, I do want to just say this is new to all of us, as the Chancellor and Provost have both said We’re continuing to tweak as we learn along the way But I really, finally, want to say we really miss having students on campus and we are truly invested in helping students

to be successful and to feel part of our community So, thank you – Kelly, thank you Great job Nice overview of the specific areas of support that we’re providing for our students We’re now going to move into the question portion of the session, here, and we’ll begin with a number of the questions that have come in ahead of time, but many of them will come in live and we’ll address as many as we can We will be joined, as I mentioned earlier, by our Campus Health Officer, Dr. Julie Bonner, my Director of Financial Aid, and by our Director of Student Success, Kay Eilers We’ll direct your questions to the person who’s most appropriate to answer those I believe the first one is going to be addressed to our Provost, Johannes – Thank you, Chancellor Mone The question is about the cost associated with online instruction, and the question is are there gonna be any monetary discount for online classes if we continue online As I eluded to in my few opening remarks, there’s always been a cost associated with online instruction And, actually, when we met with the student organization and, actually, with our leadership team on campus, we have decided for Summer online, in support of our students, that we will actually reduce the cost of online instruction, the additional fee as well as the seg fee So, on average, if you take two, say, six-credits online, you will save about 7% on the average cost It’s difficult to say per specific course, but we have decided, in support of students, to reduce that cost And then, as I have also mentioned, that our Fall semester planning and the cost and the fees associated with the Fall semester has not been decided yet, but once we got the feedback from our scenario planning group, we will share that, also, with the students – Thank you, Johannes The next question is addressed to me, and this is from Kathy Quegle, I believe it’s pronounced Quegle, Quegle of Whitefish Bay The question is have we thought of equalizing tuition throughout the UW system when classes are all online With tuition at UW Milwaukee being substantially higher than most other state schools, I feel we are not getting any type of benefit for those added dollars With two sons currently enrolled at UWM because of its convenient location to our home, I would like to make an informed economical decision during this period of online-only classes What do I recommend? Let me offer a few thoughts, Kathy Number one is that the differential that does exist throughout the system, you’re absolutely right We’re higher than the other comprehensive universities, we’re not as high as Madison We are a doctoral research university We have faculty who have backgrounds and credentials that are different than what you have at the other comprehensive universities So our cost structure is quite a bit higher and that’s why we share that with all who pay I, as a parent of a student at UWM, had the same question myself, but that also is something that I think is really important when you think about, ultimately, the knowledge that’s created and what happens because of the education that’s here And I think you should know that, with over 190,000 alumni, how far they have gone and how often they look back They say it was the faculty that really made that difference and I couldn’t have gotten that education elsewhere In fact, the quality of our faculty, you could pay considerably more to get that type of education I also want to speak to the experience that we are trying to provide We know that, nationally, almost 70% of students have uniformly not really adapted and not enjoyed the online experience, and that’s understandable They bought something different They bought the in-person, on-campus type of experience I hope you can appreciate how, across the country, everybody, and there’s no exceptions that I’m aware of across more than 4,000 universities, have made that shift But as I think about next Fall, and specific to your question, our plan is to get back in-person as soon as possible We will be having this Summer for practicum and clinical types of experiences in-person experiences We want to do the same in safe conditions this Fall So our plan is not to be online forever Our plan is to get back in the classroom as much as possible I think you can appreciate that our cost structure, actually, is gonna be elevated next Fall because we’re gonna be doing both We’re gonna have in-person where we can We’re gonna have online where we can We’re also gonna be having a lot of additional staff for safety We’re gonna have people who will be involved with testing, monitoring,

helping make sure we have social safe places and many, many other activities We’ll essentially be having, at least, two different types of campuses operate, and that’s true with respect to residential, dining, and other types of activities as well So there’s a lot of costs associated with this Point is I think that the quality of experience is quite high I also want to stress we don’t know, yet, what the pricing will be across the UW System There’s some things that are being explored and there may be some changes if we have to make a decision later where we did go 100% online At this point, we haven’t done that, and I think, as the Provost can elaborate on, we have reduced some of the fees for classes this Summer recognizing that it is almost exclusively online So I hope that answers your question Thank you for that It looks like we go to Kay Eilers next – Good afternoon, everyone So the next question comes to us anonymously It reads: if Fall isn’t face-to-face, how do theater majors continue online, somebody also with a German minor I know online isn’t the ideal way, but my son is struggling online learning anything He’s an honors student, but the learning just isn’t the same, of course Do they take a semester off and regroup after Winter break and live at home and find a job? Well, I guess my short answer is we hope not We hope that as you continue on, we can get you the answers and the information you need for your student to be able to continue with us Just a couple of notes to emphasize what the Provost and others have shared, our faculty and our instructional academic staff have been putting in an amazing amount of work to bring the highest quality of courses that they can to students this Spring knowing we had to make this very quick transition Further, our Center for Excellence in Teaching and Learning has built that action plan that the Provost referenced and is now really moving forward with plans throughout this Summer to enhance our existing courses to cover all of our possible scenarios in the Fall I know that both the Chancellor and the Provost talked about those scenarios, so we’re thinking all of those things through For any course, especially those couple of courses that are described in this question, I would encourage all of you to push your students gently toward the resources that exist So just because campus isn’t happening live and in-person doesn’t mean all of the same resources don’t exist So as courses moved online, so did all of the support structures that exist So that includes everything from instructor office hours, accessing our tutoring services, specifically for that language-learning definitely access that, and other resources So our Accessibility Resource Center still stands ready to help students, the Writing Center So, again, as all of our courses shifted online, so did all of our services A couple of other quick notes just in terms of mapping out what’s next for your student in this environment in any major, all students are encouraged to connect with their academic advisor Advisors also stand ready to work with your students remotely to map out the best courses for them in this upcoming Fall to stay on track with their major And then I had another special note with theater and some of those other courses that it’s hard to wrap your mind around how would that look online I can, with confidence, tell you that our Peck School of the Arts faculty and faculty from across campus are thinking really creatively about how to do this and maximize that experience for your students So, regardless of scenario, I think your students will have a really great experience – Next question is from Kim from Eau Claire Question is regarding the CARES Federal Emergency Grant that was passed on March 27th Questions regarding the requirement of the FAFSA having to be completed by the students and parents And noting that some other schools, they are not requiring the FAFSA I will say that, up until April 21st, we were not gonna require the FAFSA either On April 21st, the US Department of Education came out with additional guidance saying that students had to be eligible for Title IV funding which basically means that we have to verify a student has a valid Social Security Number, is a US citizen, if they’re males registered for Selective Service So, there’s a number of things the federal government checks to verify a student is eligible for Title IV aid Therefore, we were advised by our national association for audit purposes to make sure students actually complete the FAFSA form That’s actually one reason why when we released the application on April 28th, we’re allowing a two-week window until May 12th That way, students and parents who have not yet completed the FAFSA had a two-week period to do so So, we definitely understand that

and we were not planning on requiring the FAFSA either until that guidance from the Department of Education came out on April 21st And I will say the application deadline for that is May 12th, so if your sons and daughters have not yet applied, please do so in the next few days – So, the next question, let me just open it here properly, deals with, from anonymous, and the question deals with some professors are doing a poor job in teaching online and what support will they be given to improve And also, if a student has an issue with a professor whose online teaching is poor, what should they do And thank you for giving me this feedback, again I’ve mentioned earlier, in my overview, one of the things that we have immediately invested in in March was this action plan for teaching and learning for our instructors And I did, right across the campus, doing this training and I just pulled out, again, their website You can also go and look at the website for our Center of Excellence in Teaching and Learning, CETL, where they list a number of workshops Live, recorded workshops For example, Move Your Courses Online for Spring 2020 A Synchronous Videoconference And then self-paced training for our instructors and guidelines such as a quick start on how to move your courses online Also, Student Success Best Practices If you really want to be a successful instructor, what are the best practices out there And then we had other some programs that is listed here UWM Instructor Mentoring and Teaching partnership programs So there’s a whole list of investments that we do continuously for our faculty and for our instructors But, of course, as I mentioned on the human imperfection, I am not sure about this very specific case It might be a case of an instructor who has never done this before, who doesn’t really understand, know, and have the experience And that feedback that we get through the surveys and through the advisors and then the feedback we give, again, to instructors is really how we want to stay on top of this kind of feedback that we can receive Also, in terms of student feedback, we encourage that I also ask the instructors in informal way this semester, please solicit that feedback from the students about the course content If it’s really a serious matter, I would suggest that the student directly email the instructor, or if you feel you need to do this anonymously, you can also reach out to the Dean of Students Or, also, I would say write anonymous letter just bring this to the attention because the feedback helps, also, to improve the instruction And then the second question- – Johannes, let me add a little to that and then I know you’ve got another question that’s coming that’s a little different I want to just add something to what the Provost just said and finish off a thought that I had started earlier Without question, there’s going to be both some students and some faculty who are not gonna operate as well in an online world, and part of that is adjustment and part of that is not adjustment, it’s going to be the way it is for some time for that faculty or for that student I want to mention that, nationally, we know that the transition hasn’t gone particularly well and the numbers from national surveys a few weeks after the transition had occurred as students were thinking about next Fall is that a large majority didn’t really prefer that environment In contrast, I want you to know that we’re surveying our students, and the majority, the exact opposite almost, say that they’re aligned well and that we’re providing the right kind of support and the teaching quality is high I don’t want to, in any way, minimize the fact that we do not have 100% in that area, but it’s quite the opposite And I think this speaks to what we had been doing before the COVID pandemic You may not know that UW Milwaukee had 11,000 students online, and we led the state in the number of online students and we’re seen nationally as one of the best in class for, the Provost pointed out, 20 years I think that speaks to the ways that we’ve made the transition and how we’re gonna continue to strive for having the top quality wherever we are online We want to be back in-person, we’re planning on that, but some components, as the future of higher ed

will, I’m sure, shake out, we will have continuing elements online much more where there’s a choice in the future, of course But I just want to stress that point: if you have to be online anywhere, this is the place to be So, back to you, Johannes – Thank you, Chancellor Mone The next question I even thought, Mark, if we might even ask Kay She did such a good answer on the previous round, if she wants to chime in after I’ve given my feedback because it’s Margaret Haggid on here from Milwaukee and she’s asking the question about her son who’s here at UWM and he must make a decision about the Fall semester classes if it’s gonna be remotely And he’s a music major He feels that the online learning is not ideal for many of his courses, and he mentions performance, assembly, et cetera And then the question from Margaret is will there be a way for a student to postpone their degree advancement until the time when classes can be in-person again, or is this going to look different in each department and degree plan So, Margaret, starting just with the bottom of your question here, yes, it will be looking different in each department and degree plan Secondly, I actually, when I saw this question coming in, I personally called the Dean, Scott Emmons, today and I read the question and he said, you’re more than welcome, also, to follow up with in-person or with the advisors That’s the second point And then he said, you understand, you know, in music And he said, actually, the online instruction is actually going very well It is more challenging for the Peck School of the Art And then he also suggested that should he thinks differently about starting in the Spring semester, should we just do fully online in the Fall semester In the Peck School, you can actually register again in the Spring But what he needs to remember is just the sequencing of courses, and that needs to be clarified with an advisor So please feel free, Scott is now aware of this, Dean Scott, and he was very supportive when I talked to him And I don’t know, Kay, if you want to say something more just to add value to my response? – Sure Just in advance of today’s conversation, I did reach out to some colleagues in the Peck School of the Arts wanting to get a sense and while I don’t have any specific details to share about exactly how each type of course is going, I know that they’re thinking really creatively about how we can best support students in all of the scenarios So, more information, I’m sure, will be coming as the scenarios unfold and planning progresses, but I think what you were able to share, Provost Britz, is spot on – [Mark] Dr. Bonner, you need to unmute please – Good afternoon, everybody I just wanted to highlight, before I got into the specific question about testing, and I hope that I’ve been able to meet many of you before when you come for orientation which may be a year ago, for some of you, or several years ago The importance of the way that we holistically really look at every single student’s health and wellbeing and we do that through our very robust operation which includes our medical clinic which has the lab and the dispensary and I’ll talk about testing in a minute, as well as our university counseling and our health promotion and wellness department Through those departments, we really work on the concepts related to communicable disease management and public health and health and wellbeing on a regular basis And we are here and, as was said earlier, in-person to help serve the needs of the students related to their medical needs right now, and then, through Telehealth, their counseling needs So the specific question that came in anonymously was related to if Fall semester starts in-person, how will the university handle it if a student tests positive? If they or people they are exposed to COVID-19 are required to isolate, how will they keep up with their course work? Will they be able to participate online for a couple of weeks? So there’s a couple of different components there So we already have a plan in place, and have for many years, related to communicable diseases And testing, as well as if a student tests positive, how we work with our local and state public health officials in terms of contact tracing and ensuring that the community is safe as well as respecting the individual’s confidentiality

So those are principles that are deeply embedded already within our community and we will continue to follow those principles and have a plan in place as we speak since we do have some students within university housing and we do have students that are coming in to see us at the health center In terms of the questions about isolation, we also have plans in place for that We’ve had a long-standing infectious disease preparedness team on-campus And, again, the principles related to items such as quarantine and isolation for COVID-19 are very similar to those principles for other communicable diseases So we have plans in place and we have, again, operations and structures able to navigate that In terms of being able to keep up with their course work, one other point is that we were very proactive with our course illness policy in the Spring, being very cognizant about the intersection of our health care systems and our public health systems and we shared that with all faculty and staff as well as students And so we will be reflecting on the best of that and improving that for this Summer and for the Fall and continuing this Spring Thanks – K, next question is from anonymous Question is regarding student loans So basically the question regarding student loans, basically he had worked at the Children’s Center Regarding student loans, one thing you should be aware of is that the CARES Act actually did delay payment on the principle and interest, actually, and through September 30th we are hopeful that that will be continued longer We will wait and see, and the additional guidance is coming But that’s one good thing for all student loan borrowers Another very similar question, too, is if a student takes a semester off, what happens with their loans Generally, what happens if a student takes time off, they have a six-month grace period for loan repayment Given the current situation with all payments being deferred til September 30th, not exactly sure how that’s gonna work and if they’re gonna continue that But I think the main thing is is there is a lot of legislation in Washington where they are trying to be very accommodating to students and delaying payment is actually one of those as an example, and we’re hoping that it gets extended And if the student actually does get, another part of that question too is if students actually become unemployed, really, the main thing what they should do is contact their loan servicer to let them know Students can request forbearance or other situations getting their deferred til later So, I think the main thing is if you ever cannot make a payment once payments begin again after September 30th, you always want to reach out to the lender and let them know the situation – So, the question that I have is from anonymous My daughter plays on the UWM Women’s Soccer Team and actually held off graduating in the Spring to play her last season of eligibility in the Fall Any info about Fall sports? Also, can she take a semester or year sabbatical if she wanted to delay graduating? I am going to not answer that question directly because it’s fairly specific and I don’t have the information right now to be able to respond to that intelligently What I would say is that this is being actively discussed with our athletic director, our coaches, who are all very connected to our student athletes I know that our coaches are working very closely with our athletes, even now, and I would suggest that they direct that question to the coach because we really are working through the details of that We want to thank your student for representing us well on our well-recognized soccer team – Alright, the next question reads and I feel like this is going to be something that relates to many of the family members sitting out there It feels like my son is doing nothing while he is at home It makes me wonder if my child is actually learning anything Any suggestions on how a parent can better understand if their child or young adult is being successful in this new environment? Fantastic question Thank you for asking that question If your student is willing to engage with you in a conversation, perhaps ask about what is being expected in each of their classes It can tell you one thing or the other Either the student has it under control and they’re very well-engaged in their coursework, it just looks different than you might expect Or they might be unsure about what’s going on and that’s a place for you can potentially coach your student to reach out to their instructor or shoulders happen in a academic advisor

to reach out to the instructor It really depends on your student Some students feel like they’ve got the online coursework very under control, and others may be feeling a little lost So I think it starts with engaging in a conversation I would also say that, moving into either Summer coursework or Fall coursework, if you know your student will be taking an online course, have a conversation with them early in the semester about what that course looks like, what we think the expectations are going to be in that course, and, particularly, if your student is living in your home mapping out a plan about where your student can successfully study, what their studying schedule might look like goes a long way Students have been uprooted if they were on-campus or spending most of their time on campus, maybe in the library, studying, this is a big adjustment So, really, just trying to open that dialogue to figure out what your student is experiencing and how you might be able to shift things in your household to create an environment that can work well for them – Next question is from anonymous regarding what happens if a student decides to take the Fall semester off and if there’s any issues or concerns they should be aware of It’s very common for students, actually, to start in the Spring term So, if a student decides, for some reason, to take the Fall semester off, that is perfectly acceptable and perfectly fine The main thing I would still recommend is if you’re looking at taking the Fall 2020 off and starting the Spring of 2021, just make sure you submit all financial aid paperwork in a timely fashion so that we can process information and provide it to you in a timely manner So, for the most part, there would not be any issues with that To be aware, I had mentioned previously about the student loans, the six months of deferment It is possibly depending upon what happens with that legislation that if the six month passes that a student could get pushed into repayment So just be aware that that may be there And then lastly, there are some students who are not meeting satisfactory academic progress in our academic plans Some of those do have certain enrollments for each term So, if your son, daughter, is on a satisfactory academic plan, just reach out to the financial aid advisor and let them know That can be reworked pretty easily – I want to thank all my colleagues for their answers, for their brevity and accuracy in terms of addressing the questions that have been coming in I want to thank all the parents for a number of things Participating today For sending, sponsoring and supporting your children while they’re here at UW Milwaukee And, as a parent of a Panther myself, I really appreciate the care and concern and want you to know that we’re going to do the best to continue to reinforce the educational objectives and paths for your students I am a major supporter of public education as I think you would imagine and hope and have benefited from this tremendously, myself, over my life We’re here for your students I want you to hear, very clearly, safety is our number one goal So everything we evaluate comes through the prism of what is in the best interest of our students, first and foremost, and then for the institution We will continue with our teaching, with our research, with our engagement missions, and we’re gonna do this through creating a playbook and driving our success back to campus in whatever ways we can by following the guidelines with our local, state, and national authorities as we proceed I want you to know, in a little more detail, about the scenario planning In brief, we’re working very closely with the system, and we’re gonna be piloting, very quickly, some of the testing and tracking types of tools that we would need to have in place to resume operations in the Fall We know that early August is about 12 weeks away, so we’re working right now with a number of authorities, a number of different operational details, to plan this So, testing and tracking are foundational And we’ll also work on how we have facilities that enable us to have separation, enable us to have isolation as needed, and ultimately, to make sure we protect everybody that’s in an environment where we have proximity That’s the type of ambition and the goal for us to really be able to resume operations as soon as it’s safely, practically possible I do anticipate that we will have some form of in-class types of activities in the Fall, and we just need to plan through the different ways in which we can become fully operational as soon as we can Final comments Again, let me thank you I want you to know that we are here We have tremendous support I hope you heard that today

from the six people that were speaking We’re tremendously committed to your students and you, as well This session will be available on the same link that you were able to receive it So, on the Microsoft Teams playback And that’s gonna be on my website which is uwm.edu/chancellor, and by using the link that you clicked in to this meeting with today There’s also some questions that have come in that we haven’t been able to get to Those, as well as the questions that were answered here, will be available on our website for the coronavirus, and that website is uwm.edu/coronavirus So those will get you to the FAQs and the information that includes a lot of useful resources Once again, thank you, and look forward to seeing you again in some form And, as the Provost said earlier, hopefully we’ll be in-person and during graduation for your students Thanks everybody, goodbye