Building digital resilience | Microsoft CEO Satya Nadella

>> Good morning and welcome to Ignite I want to start by saying a big thank you It’s no exaggeration to say that the world came to a near standstill earlier this year and it’s this community gathered here virtually today that has helped the world keep moving forward From system administrators and security specialists, to data analysts and software engineers, and professionals across all functions, all of you have stepped up over the last six months to help people and organizations in every country adapt during the most trying of circumstances Thank you As we navigate the response, recovery, and the re-imagine phases, digital technology is more important than ever The case for digital transformation has never been more urgent For any organization to succeed in a world of unprecedented constraints, they will need to empower employees, foster a new culture of hybrid work, engage their customers in new ways, intelligently in virtually transform products and services with new business models, and optimize operations to keep customers and employees safe and secure They will need to take data from one system to use it and to optimize the outcome of another one We call this tech intensity, and it’s key to business resilience, as well as transformation Tech intensity comes down to three things First, how you adopt the latest technology and integrate it into your own organization Second, how you build your own unique digital capability All organizations in all sectors of the economy will need a culture where all people are part of the innovation process and are able to learn, test, and then act on the hypothesis Finally, trust, both trust in technology, trust in business model alignment No customer wants to depend on a provider that sells them technology on one end and then competes with them on the other You’ve got to get this equation right on all fronts The stakes could not be higher Tech intensity will determine not only what organizations can weather the current crisis, but also determine that they are prepared to navigate future tail events Our solution areas were built to enable this, and we are the only company that has a complete technology stack to support both tech adoption and tech capability building, and ultimately increase your own ability to achieve success through digital technology Our tech stack offers unparalleled integration, architectural coherence, and openness in each layer and extensibility In this era of Intelligent Cloud and intelligent Edge, it enables truly groundbreaking experiences Let me share one of the innovations I’m most excited about in the evolution of one of our most beloved, most fun, and the longest running products Let’s roll the video [MUSIC] >> How incredible is that? I have very fond memories of playing flight simulator many decades ago now, and I have renewed sense of wonder and excitement in playing and visiting many of my favorite places along with others I’ve only dreamt of exploring I hope many of you are too But the new flight simulator is much more than a game It exemplifies the power of that full technology stack,

from Azure AI to Bing Maps and spatial computing, to Xbox, which can come together to create a literal digital twin of the planet down to the trees in your neighborhood park What excites me most is how you can use the same tech stack to transform your business and reach new heights That’s our ambition today and I will highlight how we’re innovating across the stack to make it a reality starting with our infrastructure Azure is the world’s computer We’re building every layer, the infrastructure layer, the data layer, the application runtime layer to meet the real-world needs of our customers and embrace openness We’re removing barriers for anyone who wants to migrate to the Cloud, addressing their data sovereignty and regulatory needs We’re committed to bringing the power of Azure wherever you are We have more datacenter regions than any other provider Now 61 of them We’re not stopping there We are taking Azure all the way to the Edge, from Azure Stack to Azure Edge zones to Azure IoT We’re powering a new model of distributed computing providing consistency across the Cloud and Edge, spanning identity, management, security, as well as infrastructure Bringing computing closer to where data is being generated The adoption of 5G accelerates the need for compute to reach the Edge and support ultra low latency workloads It enables experiences that previously would have been unimaginable across every industry In gaming with xCloud, you can stream games in real-time and play them wherever and whenever you want In agriculture, farmers can take data from sensors, drones, and satellites to understand precisely how soil, weather, and management intersect In manufacturing, businesses can create digital twins of factories applying new insights to drive better products, reduce costs, and ultimately enable complete lights out operations Today, customers around the world are taking advantage of this ubiquitous computing fabric across the Cloud and the Edge to address their biggest challenges Use cases span every industry Siemens Healthineers is relying on Azure to connect tens of thousands of medical scanning machines to the Cloud to monitor them and keep them up-to-date while addressing compliance issues Kenyan startup Africa’s Talking is using Azure Arc so that its customers can build communications apps wherever they are without having to worry about pervasive latency issues Just this week, Shell shared how our Cloud technology is key to its commitment to net zero carbon future Together, we will build new solutions that reduce carbon emissions worldwide We’re going further, innovating across the Cloud and Edge to meet customer needs We first announced Azure Arc at Ignite a year ago, extending Azure service to any infrastructure Azure data services are now Arc-enabled, giving you the ability to run Azure’s fully managed data services across multiple Clouds, datacenters and at the Edge, even in a fully disconnected state With Azure SQL Edge, we’re bringing SQL data engine to IoT devices, supporting data streaming storage and AI across connected or disconnected environments, really enabling breakthrough industry scenarios With Azure Sphere, we’re secure in millions of MCU-powered IoT devices AT&T is bringing to market a new guardian device built on Azure Sphere to securely connect devices via AT&T cellular network bypassing the need for Wi-Fi, and you can see it right behind me here We’re not stopping at land We’re extending Azure from under the sea to outer space With Project Natick, we deployed a datacenter 117 feet deep off the Northern Isles, proving the reliability of the world’s first full-scale subsea datacenter The failure rate was one eighth what we saw in land With Azure Orbital, we’re now taking our infrastructure to space, enabling anyone to access satellite data and capabilities from Azure Let’s go to Hrishi to take a look >> Today, I’d like to introduce you to Azure Orbital, which is a fully managed ground station as a service, that lets you communicate with, control your satellite, process data, and scale your operations directly in Microsoft Azure The National Oceanic and Atmospheric Administration is on the frontlines of weather forecasts, warnings, and alerts of extreme weather and environmental events affecting an estimated $700 billion of

annual US economic activity sensitive to weather I’d like to show you how orbital makes it easy to communicate with your spacecraft by scheduling a contact with a weather satellite Here, I capture satellite details and radio parameters to schedule a contact A key string of orbital is our partnership with ground station providers, including market leader case app to provide global coverage The scheduler presents me with options across ours and our partner network We have full spectrum support up to 500 megahertz, which means up to 10 gigabits per second of data getting processed in Azure We’ve partnered with Kratos and Emergent to offer virtualized Satcom Modems that take advantage of Azure FPGA and GPU-based acceleration to do signal processing These software modems are highly flexible and mitigate the need for custom hardware deployment on every mission Everything is in lock and we’re getting data from the satellite A key part of NOAA’s mission is to provide timely warnings of natural disasters like hurricanes and floods, reducing latency and making this crucial weather data widely available is an important supporting objective Here, you can see NOAA’s satellite imagery of the enormous smoke clouds from the forest fires on the West Coast Knowing where weather patterns are taking the smoke, allows the US government, states, and tribal partners to send air quality alerts We believe Microsoft’s innovative services, like Azure Orbital, will provide a range of capabilities and business opportunities that could help NOAA’s mission Azure Orbital lets you focus on the mission at hand by offloading the responsibility of ground stations This system built on top of the Azure global infrastructure and our low-latency global fiber network, together with our service partners, empowers you to achieve more with Microsoft Now, back to you, Satya >> Thanks so much, Hrishi I’m excited to see how our customers will apply the power of Azure Orbital as use cases for satellite data expand in the coming years All this computing infrastructure we’re building enables customers to collect and reason over vast amounts of data The variety, the velocity, the volume of data is accelerating from finance and retail to manufacturing, in genomics, petabytes of data are being collected and processed each day As we’ve seen in recent months, understanding this data in real-time is more critical than ever as scientists race to understand COVID-19 and manufacturers pivot their product lines to keep critical supplies and stock We completely re-architected, both our operational data stores and analytics data stores, so that they are Cloud-native in order to meet this urgent need The combination of Azure SQL Hyperscale, Cosmos DB Synapse and Synapse Link, differentiate Azure Azure Synapse, for example, is the first and only service that has run all the TPC-H queries at petabyte scale This is the equal in putting a man on the moon in data performance No other vendor has even come close to doing this We are the only Cloud with limitless data and analytics capabilities that can deliver a Cloud native data estate for every organization and customers are experiencing these benefits Since launching Azure Synapse a year ago, we have seen a 500 percent increase in the number of customers running petabytes scale workloads Take Myntra, one of the fastest growing e-commerce retailers in India They’ve seen hundreds of thousands of new customers each week since the start of the pandemic, fulfilling as many as 240,000 shipments each day during a recent sales event Myntra has relied on our analytics services including Synapse as well as HDInsight to scale and handle as many as 450,000 concurrent users and provides personalized shopping recommendations to each customer That’s pretty stunning Now, let’s turn to developers It’s all about their velocity We have the most used and loved developer tools, frameworks, and platforms to help developers go from idea to code and code to Cloud With the world’s most popular code editing tools, Visual Studio and VS Code, developers are more productive than ever With GitHub, they can collaborate and build software together With Azure, they have the best in class services to build Cloud native apps and modernize existing ones The Academy of Motion Pictures has used Azure.net and Visual Studio to build their own mobile streaming service, enabling thousands of academy members to view Oscar nominees and vote for the selections Nearly 5,000 developers at Home Depot are collaborating

on GitHub to build new customer experiences for home improvement, averaging more than 4,000 commits each day Dick’s Sporting Goods is modernizing their developer workflow using GitHub, Visual Studio, and Azure altogether to rapidly innovate Teams that previously deployed a few times a month, now ship to production daily This developer productivity has been critical to helping the retail chain navigate this pandemic In March, their retail teams received an e-mail on a Sunday, letting them know that stores were going to close the next day By Monday, they had built and deployed the first version of an app, but contactless pickup By Tuesday, they were already making changes based on customer feedback and data What a great example of developer velocity in action, and we’re going further With our new Azure communication services, every developer can bring rich communications APIs into their applications across any device, on any platform, using the same reliable, secure infrastructure that powers Microsoft Teams Think about this. That means the infrastructure behind Microsoft Teams is now available to developers as APIs to embed in their own apps We’re also making it easy to add AI to any application, translating breakthroughs from research and data scientists into capabilities for any developer We’ve been doing fundamental research in AI since the start of Microsoft Research In the last four years, the breakthroughs we’ve had in achieving human parody milestones from object recognition, to speech recognition, to machine reading and comprehension, have all accelerated In fact, just last month, our teams achieved human parody in image captioning These breakthroughs are no longer just theoretical With Azure AI, we are democratizing them into tools and services for every organization and every industry We are providing the best cognitive services to bootstrap AI, making it easier to build applications that see, hear, speak, search, understand, and accelerate decision-making Our new metrics advisor, cognitive service helps businesses detect anomalies in their metrics New spatial analysis capabilities in computer vision help organizations understand people’s movements and presence in a physical space so that they can create applications that can count the number of people in a room or aggregate foot traffic in a store, critical in this era of social distancing and contactless shopping Real estate firm, RXR, has used these capabilities to monitor occupancy in its buildings Azure Stack Edge enables these AI models to run on-premise With Azure IoT, RXR is able to process and visualize the data in real-time using its own line-of-business applications We’re also thrilled with the progress our partner OpenAI is making and how they’re pushing the bounds of what AI can do Their new GPT-3 model was trained on our Azure AI supercomputer and constitutes a new breakthrough in natural language understanding and generation Now, Microsoft is providing full access to GPT-3 model and enabling breakthrough scenarios for our customers when safely deployed Let me show you an example of what’s possible when you combine the powerful language model with a product like Dynamics 365 Let’s go to Vanessa to take a look Hi, Vanessa >> Thanks, Satya Trained on Azure’s AI supercomputer, GPT-3’s natural language generation capabilities produce relevant, intelligible, and well-formed summaries and responses, groundbreaking advancements that we are equally excited to leverage as we transform the business application space Microsoft’s vision for the future of Dynamics 365 is that it will continue to enable better customer employee interactions through its network of connected business applications, with inherent advanced AI that can understand and act upon all disparate data, processes, policies, and interactions occurring through out your organization Instead of executing a predefined workflow, what if AI could truly understand customers’ requests with advanced natural language understanding? Dynamically creating and executing programs based on knowledge of business processes to uniquely respond Advanced natural language generation can then present intelligible and well-formed multilingual responses and troubleshoot technical issues, seeking out the most relevant knowledge and applying reasoning with business context to identify the root cause, say a slow dispensing coffee machine AI will even request additional data to analyze, like a picture or video to help formulate the solution and assess current sentiment, lifetime value, and patterns of similar customers, presenting only the most appropriate offers and generating quality leads for follow-up This is a true partnership, with AI continuously improving from human interactions as it generates actionable insights, summaries, suggestions, and automates business operations It can do more than analyze IoT data

It can detect anomalies and behaviors beyond threshold alerts to understand the reason a customer is dissatisfied For example, gaining understanding that the product simply doesn’t meet the customer needs AI predicts the best solution, this customer needs an upgrade To complete this transaction, policy dictates transferring to the next best or preferred agent, with a conversation summary including sentiment, IoT findings, KB articles, similar cases, and suggested remedies The agent can now simply accept or revise to include an additional retention instead of, say a discount I want to call out that this minor edit is an opportunity for AI to improve, by leveraging reinforcement learning to explore adding discounts in similar cases in the future The agent can confirm the preferred transaction and prompt AI to complete by dynamically assembling a program that interacts with various Dynamics 365 apps In tandem, assisting the agent and completing the case with closing remarks and generating standardized case notes With AIs ability to learn and act with humans in the loop, Microsoft will deliver an unprecedented change in a way you empower your organization with Dynamics 365 Now back to you Satya >> Thanks so much, Vanessa I’m excited about our opportunity here I know we’ll have much more to share soon on how we are planning to deploy GPD 3 and make it available to our customers Let’s turn to what developers are doing with Mixed Reality Mixed Reality blends the digital and physical worlds, and it takes you beyond the screen to understand the interaction between people, places, and things We’re expanding our portfolio of Azure Mixed Reality services, so the developers can make the entire world their application Canvas New Azure Object Anchors enables developers to build apps that align and anchor 3D content to objects in the physical world Today we have the largest ecosystem of enterprise Mixed Reality applications with more than 150 applications available to support industry specific scenarios Lockheed Martin is using one of these applications from our partners Scope AR, to build the Orion spacecraft Let’s take a look [MUSIC] >> Orion is the only spacecrafts that can take humans into deep space, like the Moon and Mars We’re just finishing that development phase, moving into production if I will be launching Orion about once a year We’re using the Mixed Reality technologies to benefit our programs, departments, and challenges, so that we can produce spacecraft at lower costs with higher quality in less time For Orion, we’re using Mixed Reality to assemble the crew seat When a technician puts on a HoloLens, they instantly see the work instructions Instead of having a go through stacks of rectangular data, whether it’s paper or another form of the screen, it understands the environment It’s anchored to the structure, and that allows us to place content within the environment Being able to see the same design together, and look through different options allows us to make those decisions more quickly With every activity, we’re seeing significant reductions in touch labor, we see increases in quality What we found was that we could take an eight hour activity and reduce it down to 45 minutes We see a reduction in costs We haven’t had a single error that’s been documented, which it’s really exciting We’re partnering with Scope AR, who’s using Azure Mixed Reality services to bring all of this to life Mixed Reality allows us to move more quickly from concept and design, spanning into tests and operations, and possibly even for astronauts in space [MUSIC] >> It’s awesome to see the impact Mixed Reality can have in a complex project like Orion Spacecraft Now building tech intensity requires collaboration between every type of developer Power Platform is the bridge between professional developers and citizen developers More than ever, organizations need tools that anyone can use to drive impact faster Power Platform gives you low-code/no-code tools to rapidly create an application, build a virtual agent, automate a workflow, or analyze data We’ve seen remarkable use cases across every industry as citizen developers are working to address the challenges created by COVID-19 CBRE, The Nature Conservancy, and State Street, along with 1,000 other organizations have signed on to use our end-to-end return to workplace solution to keep employees safe and healthy when they go back to the office In education, schools including Manitou Park Elementary near me here in Washington State,

are using Power Platform to navigate an extraordinarily challenging back to school environment Let’s take a look [MUSIC] >> My name is Lauren Taylor I am the Principal at Manitou Park Elementary Last year, I was the Assistant Principal and during that time, I came across PowerApps The very first app that I created was our reading app, that’s really what sparked a lot of the ingenuity in realizing, “Okay, I can use this for lots of different systems.” [MUSIC] >> With COVID, this school year is one like no other Teachers needed to submit their schedules for working in the building and so that we could all follow health department guidelines So one suggestion that we were given was a Word document that teachers fill out and then they would e-mail to the principal I saw so many e-mails in my inbox, it almost terrified me I was looking on the Office 365 homepage and I clicked on “Power Automate,” and I thought, “Oh, this automates things.” Creating the Approval Flow in Power Automate has saved us time Success for us is even in a pandemic, starting with remote learning, our babies are going to learn, there’s going to be student growth The principle role, it’s a catch-all Anything that needs to be done, you get in there and you do it An often asked, “Do you consider yourself a developer?” I always say, “No, I’m an educator However, I am developing apps I’ll leave it at that.” [MUSIC] >> Lauren exemplifies how everyone, no matter their technology expertise, can use Power Platform to have tremendous impact But Power Platform isn’t just for citizen developers like Lauren, it’s a powerful tool chain for prodevs, that seamlessly brings together the best of both worlds A rapid application development platform, built from ground up to tightly integrate with prodev capabilities of Azure Now we’re introducing Azure API Management for Power Apps in Teams, to give pro developers new options to easily build applications inside of Teams We’re also adding Azure Bot Framework extensibility for power virtual agents to eliminate the gap between low-code and pro-code bot development I’m particularly excited about how we’re bringing together Power Platform and GitHub for the very first time Both pro and citizen developers can contribute to the same repo, so they can build apps together instead of stitching apps together They’re also making it simpler for anyone in an organization, to find and analyze data together from within Teams An updated Power BI app in Teams makes it easier to discover organizational data and collaborate on Insights directly within the familiar Teams experience Now let’s turn to future of work and productivity Microsoft 365 is the world’s productivity Cloud across work in life It’s no exaggeration to say that for those of us who have the privilege of working from home, Microsoft 365 has made this possible For those who are in need to be at their workplace, including the many first-line workers who have been so critical to keeping our society and economy functioning in the midst of the pandemic, Microsoft 365 has made it easier to connect, collaborate, and get work done In the UK, the National Health Service chose Microsoft 365 to empower 1.2 million employees with the latest productivity collaboration tools to deliver better outcomes for patients, especially critical in the midst of this pandemic They’re collaborating with the NBA to reimagine the game experience so that fans can feel like they’re together from the safety of their home, and players can experience the energy of cheering fans in the arena In Miami, Florida, a florist turned to Microsoft 365 to keep a small business up and running even in the midst of the pandemic Let’s roll the video [MUSIC] >> I call myself a recovering attorney I was practicing and I just wanted a change of peace and I wanted to be an entrepreneur When I started House of Lilac, digital was huge for me As we grew, I really needed a good project management software, I really needed good e-mail, I really needed a good Cloud-based service We’re getting so many orders that going to seven different places was just inefficient That’s where the need for something like Microsoft Teams kicked in What was appealing was that we were able to just house everything on this one platform, which was mind blowing for us COVID changed everything for everyone We weren’t able to deliver fresh flowers,

so that entire line of revenue was completely wiped out for us We made a huge pivot and started selling dried flowers online The fact that we can’t have a lot of staff here can get complicated because we have a lot going on Being able to use Planner to assign tasks, being able to talk on a call on Teams, or access and Excel document that we can all work off, or have a meeting with other people that might be home, but wanting to see change in real time, within the document We’ve been able to increase efficiency I think as we grow, Teams will just become that much more important for us to use Being able to have some sense of normalcy and send flowers and receive flowers It makes people happy [MUSIC] >> I just love how Melanie is using Teams as our Hub for Teamwork and integrating it with all other essential Microsoft 365 apps There’s no question that the PC has become mission critical during this pandemic across work, school and live to sustain productivity in a remote everything world We think about productivity holistically, understanding how someone spends their time, who they work with, and what content they create and use these signals to create value for individuals and their organizations That’s the power of Microsoft Graph and it’s the foundation of Microsoft 365 Microsoft 365 is the integrated suite of Graph connected productivity apps and experiences individuals rely on every day Windows, Office, Outlook, Edge and Teams, more than one billion people now are using Windows 10 and Office 365 usage is higher than ever Sixty percent of the time spent on the PC is in the browser Microsoft Edge makes it easier to find information at work and protect your organization’s data as well as your privacy online Business leaders reported phishing threats as the biggest risk to security since the pandemic started Edge blocks more phishing and malware attempts than any other browser It’s the first browser to natively support data loss prevention, meaning you can manage and control your organization’s data when accessed from Edge We’re bringing Edge to Linux next month, so we can now use it across every major platform, including Windows, MacOS, iOS, Android, and Linux Now let’s talk about the future of work The cultural work is rapidly changing These past several months have served as the largest at-scale experiment we’ve seen for remote work We’ve been studying this closely to understand the changing nature of productivity and applying these learnings to inform how we build our own products We think about the future of productivity through three vectors We are creating a system of collaboration for every organization Core to this is Teams The platform for work Work doesn’t begin and end inside a meeting With Teams, we have focused on the entire workflow around a meeting before, during, and after It’s the only solution with meetings, calls, chat, content, collaboration with Office and business process workflows Teams doesn’t just connect people inside the organization, it also seamlessly connects you to customers through video meetings, webinars, remote selling, supply chain and other scenarios We are adding new video meetings experiences in Teams along with re-imagined workspaces for every collaborator, remote, in-person or on the go We’re shipping new features each week for both first-line and knowledge workers Let’s turn to Aya to see this in action Hi, Aya >> Thanks, Satya. I’m excited to show you the latest Microsoft Teams innovations to help you transform meetings and Team collaboration Let me begin on this gorgeous New 85 inch Surface Hub 2S, which we’re excited to announce, will begin shipping to commercial customers in January Here I’m going to join my meeting on the Surface Hub using proximity join from my phone or Surface Duo I can easily select the Surface as my room audio and join the meeting without ever having to touch it Looks like my colleagues here are already using the Digital Whiteboard I loved that I can use my personal Surface Slim Pen on the Surface Hub I can also beautify my handwriting using the magic wand Our latest meetings innovation is called Together Mode A new meeting experience where everyone is placed together in a virtual shared space, free of gridlines and background distractions With new scenes, you’re able to set the tone for your next meeting by choosing your meeting place >> It creates a more natural way to interact with my colleagues >> It also helps me stay focused,

it reduces fatigue during meetings >> It strengthens human connectivity, which is essential while so many of us are working remotely >> Now, there are so many exciting new innovations in Teams So let me play a short video to highlight some of my favorites [MUSIC] >> With Microsoft Teams, your team can be more collaborative with your favorite Office apps directly in Teams More flexible, dynamic view let’s you and your team focused on what’s important by pinning the content you want to see More expressive with live reactions and chat bubbles that give real-time audience insights More inclusive Live captions make it easy to follow along and the hand raise feature, ensures that everyone is heard Live transcripts track not only what was said, but who said it More together. Uniquely designed Together Mode scenes, help teams of all sizes feel close More customizable, easily break large meetings into smaller groups for more focused discussions When you’re done, it’s easy to bring everyone back together Achieve more with Microsoft Teams >> Pretty exciting, right? We’re also building innovative Team solutions for first-line workers Today, Honeywell is using Microsoft Teams integrated with Realware to bring situational awareness to first-line workers, letting them troubleshoot issues with a hands-free voice controlled experience while livestreaming to the remote colleagues Similarly, Suffolk is using the new walkie-talkie feature in Teams to securely stay connected with workers without needing separate hardware Now, this was just a quick glimpse and the exciting Teams experiences that one proved Team working collaboration for your organization. Back to you Satya >> Thanks, Aya. I have been relying on many of these innovations extensively during this time of remote work, especially that Together Mode and Whiteboarding Now let’s talk about the importance of learning Moving forward, learning in the flow of work will be increasingly important Research shows that today, only one third of the employees are encouraged to learn by their managers But acquiring new skills doesn’t stop when someone gets to a job, you need to build your knowledge capital by learning every day Just as every company today has a system of engagement with CRM or a system of record with the ERP, they will require a system of learning, a continuous feedback loop between the work, skills and learning required to succeed at the task at hand People are turning to LinkedIn learning more than ever to pick up new skills Later this year, we’ll preview a new learning application inside of Teams that will allow employers to integrate content from LinkedIn learning, Microsoft Learn, and other content providers along with their own learning content all in one place The app will allow managers to assign and track learning progress and make it easier for employees to discover, share, and engage with learning content in a natural flow of their work, as well as build their own credentials Finally, we know that prioritizing employee well-being is core to an organization’s success It’s important to understand what has been lost, what has been gained through this crisis and especially the balance between optimal organizational productivity and employee well being Productivity just can’t be about short-term employee output In a world where you can easily feel isolated organizations need to equip employees with the tools to rebuild social capital focus and stay healthy They need to better measure and improve employee engagement using tools like Workplace Analytics as well as Glint The current situation is quite stark One-third of remote workers say the lack of separation between work and life is negatively impacting their well being Thirty percent of the information workers and first-line worker say, pandemic has increased the feeling of burnout at work Video meeting fatigue is real Video meetings force our brains to concentrate more and carry a higher cognitive load, as you can see in this diagram here It’s one reason we created the Together mode Our research shows that the brain exerts less effort when participating in a meeting using Together mode compared to the standard grid view To help employees adapt, we are bringing new well-being features and productivity insights right into Teams Employees will receive insights tailored to their role along with recommended actions, making it easier to change habits A new virtual commute will provide a much needed structure for the remote work day, helping carve out the time for cognitive breathers to have a productive start in the morning and mindfully disconnect in the evening Through integrations with apps like Headspace,

people will be able to easily tap into the dedicated moments of mindfulness to make the most of their breaks, something which most people say would help them reduce work-related stress I’m excited to talk to Andy Puddicombe, co-founder Headspace, about what this partnership means Hi, Andy. You have such an incredible story You’re a former Buddhist monk who’s one of the world’s foremost experts on meditation and mindfulness It’s great to be partnering together Mindfulness and well-being are something we’re seeking during these times The research on the benefits of mindfulness is so clear, but now it’s imperative we have these options in the flow of work Can you talk more about that? >> Sure. Hi, Satya It’s lovely to see you again The breadths and depth of research into mindfulness is really so significant now Even at Headspace we have more than 70 clinical trials in the pipeline I think what it’s showing is, and traditionally most people when they think of meditation, they think of relaxation, they maybe think of clarity They don’t necessarily think how it applies to work The research has shown us that it can not only help us feel less stressed in the workplace, but also to be more focused, to be more productive, to be more creative I think all of that is interesting, but what excites me more than that, is more of the holistic approach to this Because I don’t know about you, but how I think during the day impacts how I feel at home in the evening, and how I live my life at home, impacts the way I perform at work >> Andy, for those watching who don’t have much time, what’s the one thing people can do to get started? >> I want to reassure people Often people are worried they don’t have time for meditation or that their mind is too busy for meditation You can start with just a few minutes a day I really mean that. As little as three minutes, five minutes a day The benefit of that is that it anchors the mind It trains the muscle of attention So it teaches us to recognize when we’re getting distracted and to come back to the present Let’s say, for example, when we get to lunchtime Instead of eating a sandwich in front of the screen, whilst answering emails, while scrolling social media, we actually say, “Hey, you know what? I’m going to take 5 or 10 minutes just to eat my sandwich.” In training the mind consistently in that way, and taking regular breaks, we can actually experience a roller coaster ride of life, but have a different relationship with it Not necessarily feeling like this the whole time, but actually feeling we have a sense of calm and clarity throughout our everyday world >> That’s a great piece of advice, in terms of framing how you frame the relationship Thanks so much, Andy I’m really excited about our partnership and how we can help people reduce stress and practice mindfulness in the context of their everyday work It’s something that we are very passionate about I know you have deep expertise and it’s great to come together and partner Thank you so much >> Likewise. Thanks, Satya >> Now let’s turn to business applications Dynamics 365 is the world’s connected business Cloud Across every industry, everything digital is being accelerated From e-commerce in smart stores and retail to tele-medicine in AI-assisted triage in healthcare and e-sports in virtual events like this one, we’ve seen years of digital transformation in mere months The way people interact with businesses is fundamentally changing and there’s no going back Just take customer service By 2022, 85 percent of the customer service interactions will start with self-service, up from 50 percent earlier this year On retail, where one of every $5 was spent online last quarter, the highest ever Dynamics 365 is helping organizations in every industry bring their customers and their businesses together so that they can meet this rapid change and digitize every aspect of their operations, from customer insights for personalized customer experiences to Dynamics 365 Commerce for omni-channel retail to Dynamics 365 Fraud Protection Dynamics 365 is the only AI powered business Cloud that enables customers a 360 degree view of their business, to unify data and unlock insights so that organizations can take action The combination of Dynamics 365 and LinkedIn Sales Navigator enables more effective remote selling, mission critical for business-to-business customers These capabilities are helping organizations build digital resiliency We’ve seen an increasing number of organizations turn to mixed reality, to keep employees connected with experts even when they’re physically apart Mercedes-Benz is using Dynamics 365 Remote Assist to help technicians across its US dealership service, increasingly complex vehicles and improve customer service Chipotle is using Customer Insights to

generate our customer profile pulled from multiple sources so that they can personalize digital marketing campaigns BNY Mellon is using Dynamics 365 to help its Investment Managers build strong relationships with their clients We’re helping customers like Walgreens Boots Alliance switch from legacy systems to Dynamics 365 to transform with the 360 view of their business We’re going further in some of the most critical areas of the organization in today’s business climate, and over the next six months, we will introduce hundreds of new capabilities across Dynamics 365 Let me briefly highlight a few starting with Customer Service Customer Service teams today need to offer multiple lines of always on communication We are bringing voice to Dynamics 365 Customer Service natively built and seamlessly integrated with Azure Communication Services so organizations can offer multiple channels to better serve the people who depend on their products and services New capabilities in Dynamics 365 Supply Chain Management help customers keep critical processes running even when they’re disconnected from the Cloud and provide real-time inventory visibility When you step back and consider the digital transformation taking place today, and how entire industries are being transformed in mere months, two in particular standout; health care and manufacturing We are bringing together the power of our entire stack to help organizations in both industries adapt Let’s go to Stephanie to show us how manufacturers are applying digital technology across their operations, from top of the funnel commerce to digital manufacturing and supply chain Let’s take a look. Hi, Stephanie >> Thanks, Satya. In response to major disruption of supply chains and shifts in customer demand, manufacturers are looking to build more agility and continuity into their businesses and that’s what we’re helping companies like Unilever do Use data from sensor equipped machines to build digital twins that allow them to simulate changes in their factory This gives them the agility to reconfigure their factories to make new products We’re also helping manufacturers like Majans use data from IoT enabled devices on the production floor to quickly resolve quality issues Dynamics 365 Supply Chain Management transforms the real-time IoT data into actionable insights so Majan can operate at maximum efficiency with minimal downtime and reduce waste In an industry where talent was already in short supply, leading manufacturers are turning to technology that adapt to their changing workforce This is why Kruger is using Dynamics 365 Guides and HoloLens 2 in their paper mills to provide hands-free, step-by-step holographic instructions to help them simplify the complexity, improve onsite safety, and eliminate costly errors It creates a seamless interface between the physical and virtual world closing knowledge gaps for a workforce that has a wide range of skills In the UK, a consortium of manufacturers formed Ventilator Challenge UK to produce medical ventilator to meet spiking demand With a limited number of experts on hand, it’s important to scale the ones that you have even if working remotely Using Dynamics 365 Remote Assist and HoloLens 2, they were able to capture the highly specialized ventilator production process to train and up skill the consortium’s new workforce in multiple manufacturing sites across the UK The digital factory of the future is no longer just a physical location Remote or on-site, in the Cloud or on the Edge, only Microsoft, through the breadth and depth of solutions we offer, can make the factory of the future a reality today Back to you, Satya >> Thanks so much, Stephanie The digital factory of the future that we’ve talked about for so long is here today Similarly, in healthcare, we’re seeing organizations bring together compute data and AI to accelerate the COVID-19 response from testing to therapeutics, to vaccines Speed, agility and collaboration have never been more important We’re bringing together the healthcare specific capabilities of our tech stack to enable a streamlined and coordinated patient and clinician experience across the care continuum The Microsoft Cloud for Healthcare our first industry-specific Cloud The Microsoft Cloud for Healthcare access that single healthcare specific platform, so all members of the care team, as well as the patient, can access the right information at the right time With the Cloud for healthcare providers like Cleveland Clinic and St Luke’s Health Network, will be able to deliver experiences like this while supporting industry specific compliance and interoperability requirements St. Luke’s has conducted more than 100,000 virtual visits with Teams over the last six months,

which has been critical to their COVID-19 response Let’s roll the video >> [MUSIC] COVID was a brand new disease that no institution had seen before across the world >> Things were changing daily and I don’t think we even really had time to think about it I mean, fortunately, the leadership was in meetings every day and things changed because the protocols changed as more and more was learned about COVID >> We realized very quickly that we had to come together and create a new method, a new paradigm of treatment for these patients >> In March I contracted COVID I was able to connect with my doctor on Microsoft Teams He’s like, “It’s time you got to go,” like breathing was getting worse That’s when they transfer me to the ICU about 36 hours after I was admitted to the hospital >> We’ve been able to use Microsoft Cloud for healthcare to come together, have meetings, share documents, share data, and constantly evaluate ourselves so that we’re getting the best outcomes for our patients >> Here I’m alone, and my son is home alone It really became real that I may not survive this. It was scary >> We’ve relied on a whole host of tools from Microsoft, not just Microsoft Teams, but other apps such as Dynamics 365, Power BI, Power Apps It’s beautiful when technology fades into the background and we’re left with tools that just work >> The staff at St. Luke’s Hospital helped save my life The care that they provided me really kept my spirits up, I’m hopeful that they will continue to do so to help and save others >> Walking him out of the hospital, it was just a great moment for us >> Thank you, Douglas and Rita, for all you do for your patients like Curtis There’s one more area of our stack that underlies everything I’ve talked about today Identity, security, management, and compliance It’s a strategic priority for every organization The shift to remote everything has only increased the need for an integrated zero trust architecture that reduces both cost and complexity We’re the only company that offers integrated end-to-end capabilities across identity, security, management, as well as compliance We analyze more than 8 trillion security signals each day This massive signal generates insight that fuel security innovation across our platform to protect customers, including both largest of enterprises as well as small businesses that are often most vulnerable to attacks Let me briefly share a couple of examples In New Jersey, the state court system has conducted more than 36,000 legal proceedings virtually since the start of the pandemic Crediting capabilities, like data loss prevention across Microsoft 365 with helping it meet its compliance requirements It’s been so successful that New Jersey is now planning on conducting many legal proceedings virtually even post pandemic In Japan, Komatsu is relying on Microsoft information protection To protect its most sensitive data The equipment manufacturer needs to send CAD files and other sensitive documents to various vendors across the global supply chain and use Microsoft Information Protection to share this IP rely on role-based access and time limits In Canada a family on producer of potatoes is using our AI powered capabilities to block threats Potato farms might not seem like a typical candidate for hackers, but consider that the security of our food supply is one of the most critical pieces of infrastructure in an economy, and we are expanding our capabilities In identity, we are applying AI to stay ahead of the growing sophistication of attacks We perform real-time risk evaluation on 30 billion authentication requests and retrain the algorithm daily to protect user accounts For example, we’re able to detect and block nearly 80 million password spray attacks each day in which the attacker tries a common password like password 1-2-3, against a long list of usernames We’re going further working to create an open, decentralized identity system that is independent of any central authority or tech company even Military veterans, for example, are already piloting these capabilities to jump start their careers Veterans can now store their verified service record and transcript in a digital wallet on their phone, which they can share directly with the university or an employer Universities can validate it in seconds and never have to store the sensitive data Veterans can add verified credentials to their LinkedIn profile to helping them stand out and opening up new career opportunities In security we’re taking our existing protection capabilities across your data estate a step further,

bringing together all of the threat protection capabilities across Azure and Microsoft 365 with the defender brand The new Defender capabilities include coverage for Android and iOS and multi-Cloud protection for SQL Server Defender compliments Azure Sentinel, our Cloud native SEIM, giving our customers are no compromise combination of both depth and breadth of SEIM and XDR from one vendor In device and data management, Microsoft endpoint Manager monitors and manages all your devices in a single console natively integrated with our security identity and compliance solutions New tools like endpoint analytics offer proactive remediation of issues before they disrupt end-users Finally, our Compliance Manager allows you to scale your compliance to meet increasing regulatory requirements It has more than 150 assessments all out-of-the-box for regulations like GDPR You can continuously identify and assess risks and create custom assessments for your unique needs This tech stack contains your building blocks to drive digital resilience and transformation for your organization We know that the broad economic growth is dependent on building that tech intensity across every industry, in every sector of the economy, in every country As we consider the opportunities and challenges facing the world today, we have an enormous responsibility to ensure that the technology we build benefits everyone on the planet, including the planet itself Our purpose and actions must always be aligned to help solve the world’s challenges, not create new ones This is what grounds us in our mission to empower every person and every organization on the planet to achieve more For us, achieve more has four important attributes First, we must ensure that this economic growth is inclusive For every country developed or developing, every community, urban or rural, every business, small or large, every worker, first-line on knowledge worker, and every person, including the 1 billion plus people with disabilities Second, we must build trust in technology and its you spanning privacy, security, responsible use of AI and transparency Third, we support the fundamental rights of people from defending democracy to addressing the systemic racial injustice and inequity around the world Finally, we must protect the most finite resource, the planet by working towards a more sustainable future In fact, just this week we announced our commitment to be water positive as a company by 2030 That means we will reduce our water use intensity as much as possible and then ensure we replenish more water than we consume across our business I’m energized every day by how so many of you are seizing this opportunity, applying technology to address some of our biggest challenges One example I want to leave you with is UCB in Brussels, which is using Azure in their pursuit of a COVID-19 moonshot by harnessing the power of digital technology together, I believe there’s no limit to what we can achieve for the world Thank you all so very much, enjoy the rest of Ignite [MUSIC] >> The COVID moonshots is a loose collaboration of a number of pharma, academics, research institutes to find a solution to the COVID pandemic where UCB believe we can really make an impact in this spaces computational Drug Design >> The UCB technology we applied to tackle this challenge starts with large-scale simulations That requires a lot of computing power and a lot of data process >> We reached out to Microsoft and the AI for health team a week after that, we actually started work within the Azure platform We ran something like 275,000 hours of CPU time across data centers both in Europe and in the US during this process >> Using available UCB resource, it would have taken us something like six months with Microsoft Azure this has taken us three days >> They enabled us to do what we couldn’t have imagined to do The designs coming out of this collaboration with Microsoft Azure Team are among the front runners by now >> Finding cures, finding the ability to really help is not something which one company can do by themselves You don’t get there alone, you get there together