Webinar on financial support for domestic renewable heating technologies

well welcome everybody to today’s webinar from the energy saving trust where we’ll be covering financial support for domestic renewable heating technologies in particular a domestic renewable heat incentive and we’re delighted to be joined by James Harding him from off jim james is involved in administering the domestic ihi scheme and so what we’ll cover today are a domestic renewable heat incentive the types of technologies and application process our payments work and also the domestic vote I calculator and and then i’ll be talking about other support available for an uber heating in scotland for example advice and other financial support which could be available to households like you firstly need to cop some general points about the webinar itself and if you haven’t done this before all you can hear us but we can’t hear you and that’s completely normal so don’t be alarmed now we expect this to last no more than 45 minutes and hopefully there should be some time at the end to cover any questions and if you want to ask us a question then you can do that through your control panel and we’ll answer those at the end if it’s an urgent point of clarification or you’re having issues then obviously you can raise that and we’re all trying to get out immediately and if we run out of time to get through all questions will collect these with a view to making answers available afterwards and we’re also recording the webinar and so you can view it back online later and also so others can take advantage of it and so I I’ll do is I’ll pass over to James now so he can explain to you about the domestic when you were heat incentive OT James thank you very much Anthony and thank you for the invitation and so as he’s introducing my name is James Hardingham i work in off gem of a domestic venue where his incentive and I’m part of the operations team so I work for day-to-day applications and processing of them I’m also joined by my colleague stellar Denny he will be assisting if there’s any questions to be asked at the end so quickly going to cover the presentation aims give you an idea of who we are an introduction to a for eligible technologies for the domestic renewable heat incentives I’ll talk you through the Department of Energy and Climate Change payment calculator which is available online so you can receive an estimate as to what you might receive from the domestic rhi how administration works and get an application processed and then finally this two things that you should notice in terms of product eligibility list and metering so off Jim eserve you probably heard of off jim has the energy regulator but off Jim also has a role in administrating and number of environmental schemes some schemes we already run our domestic I try and the non-domestic are a feed-in tariffs which subsidized small-scale such as solar panels the energy company obligation and warm homes discount as administrators domestic oho we provide an application process clear guidance and credit applications which meet the scream scheming requirements we also make payments which is the good news and addition we will run a desk based on the site audit program the Department of Energy and Climate Change in this scheme of a government department very responsible for the overall strategic policy setting the eligibility criteria publishing policy documents draft or regulations and secure an approved lot of skiing from Parliament in Europe they set the bonnet budget and also look at working with continuous improvement of the scheme so before technologies that are available for payments in the domestic rhi our solar thermal slc pumps ground source heat pumps and biomass boilers and stoves and we’re in a bit more deep and eligibility criteria resolving around map so solar thermal technologies they rather solar thermal units collect heat from the Sun and use it to heat water which is stored in a hot water cylinder in terms of payment of the solar thermal the tariff rate is currently set at 19.5 1 pence the f every kilowatt hour of renewable heat that is generated so we’ll pay you for every kilowatt hour + 19.5 on pens and that’s themed of the MCS certificate which I’m going to cover later talked about how we work and in some of the

eligibility key to know that only evacuated tube or flat plate collectors are eligible to skin photovoltaic or PV panels which produce electricity aren’t eligible for domestic rhi but there’s a surfeit schema feed-in tariff you can receive payments from and the key point is that it must be used exclusively to heat hot water for domestic property they can’t be used for space heating heating swimming pools emin as I just mentioned the electricity part as source heat pumps if the next technology VII is eligible and they work by extracting available heat from an outside source air water over ground and they’re far more efficient than even the most effective fossil fuel-based heating systems in terms of a tariff rate on set on air source heat pumps at seven point four two pence every kilowatt hour what a word out how they work and then the eligibility criteria being that they deliver heat using a liquid the compressor must run using electricity rather me gasps and the heat pump must have an SPF of at least 2.5 I’m going to go back on what SPF means and how it affects the heat pump and a couple of slides for viruses of elaboration and then as we’ve solar-thermal we must be heating a domestic property but these can provide space leasing as well as hot water ground source heat pumps these use pipes which are buried in the ground gardens under carp architecture to extract heat from the ground it C can then be used to heat radiators underfloor warm air heating systems on hot water in your home tariff rate nineteen point ten pence per kilowatt hour again quick word on how they work in terms of compressor and the eligibility requirements so direct air systems are not eligible they have to deliver heat using the liquid and we can press the must run use electricity rose and gas again provide space heating and all hot water for domestic property and the heat pump must have an SPF of at least 2.5 so to pick up on what SPF means it is the seasonal performance factor me as gift manages efficiency or measures rather efficiency of an air source for ground source heat pump and these are used to help calculate your payments the higher the SPF been essential the high efficiency of a technology and so of a high of a payment to yourself the applicant a final technology i’m going to pick up on is biomass boilers and biomass pellet stoves so there’s a tariff rate of five point one four pence per kilowatt hour and biomass boilers and stoves burn biomass to provide warmth a couple of eligibility requirements relating to biomass which is a bit more complicated or less a compliment more detail than the other technologies they must use a liquid-filled heat exchanger again providing heat to domestic property only and they must comply with air quality requirements so when you have a biomass installation commission and installed in your property you receive a biomass air quality certificate there’s also some criteria around by sustainability less than where you access your fuel from so this is a quick summary of the four technologies that are eligible for payments and what they can provide you from what we can’t the key one picking up there is solar thermal is the domestic hot water only so what choices do you have again quick summary and source heat pump average cost and based on ESP estimates around 72 fell 12,000 pounds and there’s the tariff rate I was bottom there seven point four two pence biomass 9021 thousands again these are size depending on the size of your property grassless heat pumps and finally spoiler thermal three to five hours into the average and the 19.5 one-tenth kilowatt-hour paraphrase is worth noting that with tariff rates are subject to digression so they can go down and they also subject to retail price index in terms of going up so as of 31 of march two thousand six TVs of the correct tariff rates and then tomorrow in fact actually retail price index is going up by one point two percent but an uplift so everything will increase by 1 point 2 percent in the tariff rates which is

good news so for example air source heat pump is growing from 7.4 to your pens to 7.5 1n and finally i was going to talk about in terms of technologies the defending climate changes calculator which you can search online and buy a google by fiben rhi calculators but the easiest way so i’m going to give a quick example of a walkthrough of the calculator that went through and provide the example of how i would go about estimating what my return with vm i installed x technology they visited the screen that you receive when you first log into the calculator and you have the option of either putting in a recent energy performance certificate of your property which in the talk about that later or esta and I’ve clicked known I don’t have a recent e vc patched house with three bedrooms information about the home so I’m providing details that back property does have a medium layer of roof installation the cavity walls have been insulated which is requirement and then I have selected one of the four systems which is a ground source heat pump so this is a fair estimate as to what you might expect to receive if you are an accredited applicant on the scheme so we work out our payment quarterly based on the amount of energy that you’re used times by words tariff rate per kilowatt hour so this would equate to 400 pounds per quart song with average property giving you a 1,600 pounds annual payment as well as over cause of seven years eleven thousand three hundred pounds worth of rebate so to speak from the government move on to certification requirements energy for mr. Siskind and the microgeneration certification scheme so that the mouth or buffer that’s called an MC estadistica but you need to your technology just run through them briefly so an ebc it’s a legal requirement that you obtain an energy performance certificate if you sell or rent out or property and it’s available for commercial and domestic property it gives a rating of a 2g for energy efficiency and advice on how to improve energy efficiency as well any recommendations are also details on the pacifica relating to installation measures / loft or cavity walls floor installation but the two key measures that we’re looking at is to web property can receive cavity wall insulation or loft insulation on our frigate costs about 80 to 120 pounds plus the 80s for an EPC to be carried out on your property the MCS install a certificate is what you receive when you have one of our renewable technologies installed and commissioned that your property that confirms the commissioning details there’s only one issue per project for you by the installer but if your property is of a certain size and you have two or more of the same product installed once difficult the issue to both combining the energy it figures and so they basically combined as one single plant so the data that we pull off the mcf certificates we need to be MCS number and we can pull up the total details of the certificate Emma be able to ascertain what product number technology type it is and the commissioning date as well so the Commission date is key in that if you have an installation you must make an application to the scheme within one year of the commissioning they detailed on the NCS certificate what do you need to do to apply so just a quick recap of everything that we’ve gone through already you want to look at discovery and research in terms of looking at what type of technology is eligible or appropriate for your property and researching the RHI through our website waiting in the talk about a bit later installing the technology you’re going to need an mcs certificate it’s an EVC is assessment carried out by an EP CSS server and complete any recommendations regarding loft and cavity installation and then any metering that male might not need to be in putting in place which i’m also going to cover in a couple of slides finally once that’s all been done you’re looking good to go ahead and make an application to this game and that’s why i’m going to talk about in the final parts of this presentation so the application process the Department of Energy it changed set of the scheme regulations and it’s our all to administer these

regulations so we have translated them from 60 pages of legislation which with amendments coming through in last 24 mar 2016 we’ve made them into collapsible guidance documents an alternative to page application form in order to fiber straightforward customer journey so I’m going to run through the guide material that is available online and has a fact sheet essential guide the reference guide and YouTube videos so if you’re thinking of applying the first thing that you should do is read our material back sheeps providers house for a mere five an introduction to domestic rhi whether you for winter domestic or non domestic category whether you’ve already installed a renewable heating systems domestic are Charlie looking to receive payment where we need metering I’m a following for me to Dimitri and monitoring service package which is also available from some installers for domestic rhi essential gar eyes a little meteor and may provide the core information you need to know the event regards were published from the scheme launched and we keep them updated based on user feedback so if your customer thinking of applying for a scheme it is it until you read the essential guide for applicants it’s also zentra guide for installers metering aminals for metering and monitoring service package finally there is a detailed reference guide if you need to check the finer details inserting more complicated scenarios we find post you to this it’s not intended to be read from cover to cover and what I need direct people here if they need to read it you can also click through to listen bit to a reference document summary essential guide and there’s a key terms section of a website where users look up terms alphabetically like a blustering so it’s not just about downloading documents a lot of information I would advise is available online on the domestic rhi website which is listed at the top there WWF gem qk or slash domestic dash are all rights I that’s where you’ll find all the eligibility criteria the guidance watching star just these are now an or substitute page application form so moving on to the application form sooner or later you’re going to want to apply and we try to make this as straightforward and simple as possible in terms of basically a two page application form providing multiple choice options and if we just run through the top four questions there they’re fairly simple in terms of are you applying as an individual representing an organization and so forth in terms of whether you own the property whether you’re in the system and then also we’re going to ask you later in the application form to input your NCS number and your eepc number so we can bring up the full details from both of those forms and confirm your eligibility or not so you filled in your application form and the computers reviewed your application and you’re successful you’ll receive this confirmation straightaway on the screen and you receive an email as well that you think school you’re now a scheme participant if you have the case exception hasn’t been accepted you will see this screen and it will give you a reasons will happy to talk through these if you feel it’s necessary and you can either email us or call our helpline to ascertain as to why you’ve been rejected and if your application needs further checks or information you’ll see this screen and we’ll be in touch with to you as soon as possible you’ll hear from us within five working days even if you’re even if it’s just let you know we’re working on reviewing your application basically that’s normally reserved that people will have a bit more complicated or details that we need to confirm so once you are either on the scheme your applications between reviewed what happens next customers are invited to log into what we call my rhi which is a portal where you can access your account and check your application status and details if your application is under a view you also be able to see why hair additionally you can see how your payment schedule is listed out for four to seven years and the breakdown of your month that you’re looking to receive to run through if your successor you have access to your my arch I you’ll receive automatic coarsely pavements these are based on the themed heat demand of your EP see there’s a couple of things that uniquely aware of in terms of following the scheme rules throughout the length of time on the scheme there’s also an annual declaration that you’ll have to fill in every year and the possible audits that might occur as well final part of the slides or presentation to run on two as a couple of specifics if you’re looking to apply the first one being product eligibility list so all installations will have to be certified

for the MCS service certified but not all products of certified by mcs will be eligible for rhi for example ads air heat pumps or unglazed solar collectors to make this as easy as possible we’ve chosen to create a product eligibility list which is accessible on our website and list all the MCS certified products which are eligible for rhi you’ll be able to find out why certain products are ineligible and make an informed decision before going ahead and purchasing one of these technologies installing it the final thing is to move on to metering in most cases we can use a property’s estimated heat low to figure to calculate payments but there are a couple of cases where meters will be needed main triggers the metering are if a property is occupied for less than six months I a second home we’re looking to pay the renewable energy that you could use for out the course of the year so if you’re not occupying for full-year when you need to be meted and then the other key main trigger for metering is the secondary heating systems such as the backup boiler we’re going to have to measure out the renewable energy that you’re producing well from paying you to the oil boiler and finally just to recap in a nutshell my top tips are if you’re a customer used to read the essential guide applicant and check the website via detail before and if you install though make sure you’re compliant for new mcs standards make sure your start a trend in Saudi heat matrice and really central guides for installers that these are before these a couple of contact details specific queries about a domestic are available throughout email address their domestic I try at austin java UK or you can call our help center on I 300 the below 30 744 we have a helpline monday to friday 9am to 5pm we have for our team of experienced advisors be able to work through any queries you’ve got all about your application and for general queries about domestic i try you can contact east and if you live in England or Wales or home energy Scotland if you live in Scotland I think they’re just about sums near so I’ll pass back to you Anthony thank you James as a great run through great summary of the domestic garage I scheme which i’m sure people found really useful and I’m going to cover quickly some specific support available in Scotland and for home renewables and homeowner ball heating which is in addition to the domestic rhi scheme and just as a quick summary of who the Energy Saving Trust are our aim is to help people save energy every day we’ve been around since 1992 we’re an independent organization actually a social enterprise with charitable status and most of our work in Scott than is funded by the scottish government and we do other work across the England Wales and Northern Ireland as well what we do is essentially give independent impartial and trusted advice and that is to help people reduce their carbon emissions to fight climate change it also helps people save money on their energy bills to provide warmth and comfort and we also encourage people to use water more sustainably because there are energy implication too just to go over some of the benefits of home renewables one offer a couple of I only mentioned carbon savings obviously these are something that our weather outcomes are installing me about heating in your home and replacing fossil fuels and that obviously as an impact on on our impact on climate change but they can also save you money The Onion firm and we know that a lot of people report a lot of satisfaction from the renewable heating systems because of the increased comfort in their home so they end up with a warmer home and also that can impact on their health and they can help lift people out of fuel poverty and they also provide some energy resilience a more macro level not only for you as an individual but also but the country as a whole and where you have a growing demand for something for example renewable systems in homes that can help generate jobs and business in Scotland to now we’ve got two channels that we use to try and help people first is buy

a home energy Scotland this is a network of five advice centres which are funded by a Scottish government and we the Energy Saving Trust manage those advice centres what they do is they provide independent impartial local advice that’s free for anybody calling up it’s on an 808 number which are I’ll cover later on and they don’t only talk about renewables what they actually do is talk about everything from the energy efficiency of your property through to transport water and they can also talk about resources and waste as well so there’s a whole raft of support available there on the renewable side of things we advise about 12,000 Scottish households each year on renewables and one of the main services the provided in Scotland is a specialist advice service so there are a number of advisors based out in the various advice centres across Scotland to give us coverage across the whole of the country all the way from Shetland right down to the borders and Dumfries and Galloway they these specialists trained to have do an assessment of your home they will talk to you about your lifestyle and your circumstances and they’ll give you new information about what types of improvements energy improvements to your home are going to be suitable for you and the property that you live in and this not only covers renewables but they can also focus on solid wall insulation as well and they will always cover the other aspects of energy efficiency for your home because those are critical renewable systems don’t work well if your home is not made to be reasonably energy-efficient for example reducing the amount of heat that’s lost through walls and the roof they’ll talk about your fuel bill and colon reduction savings that could be possible from making some changes and they can explain about what financial support is available too including the domestic rhi and those specialists advisors are really there as a person for you to go to and they’ll tie together all the different types of support and information that’s out there and give you a route to understanding things as well as possible well they can also do is give you some hints and tips at the point you’re making a firm decision about it so for example James talked about MCS they can explain what those MCS standards are their installers and the products need to meet they can also indicate where you may or may not need permissions for example Planning Commission or building control or many people aren’t aware of da knows which of district network operators if you’re connecting say a solar pv renewable electricity system you may need to advise the DA know that you’re connecting something to the grid they can give you some tips about questions to ask of installers and also they can point you in the direction of the renewables installer finder tool which I will cover in a minute as I mentioned they provide ongoing support to help you all the way through but there is a point at which that their remit stops their role is really to get people serious about renewables and then encourage them to go out and get three quotes from installers and it’ll be the installers who are there who will help you make some final decisions about exactly what needs to go where sizes of systems the designs of those systems and any final suitability decisions the other channel that we use is online so we have a number of resources available via our website which is energy saving trust to orbit at UK you can go in and read information about different ways to improve your home renewables being one of those but also other things like insulation heating hot water lighting etc you can dig in to certain areas and find out more about particular technologies so for example this is a show of biomass page you can read about the different types of grant and other support available at any particular time and there’s some tools and calculators on there a couple of which I’m going to talk about in a bit more detail in a minute an obvious one for people just starting out as a renewable selector you can put some simple information in about your home and it will give you an indication of which types of renewable systems you could start looking into in a bit more detail there’s also some videos on there there’s some hints and tips as to how to make the most of typical types of renewable systems and and there’s also some case studies of

people who’ve done it themselves with regards financial support James has talked about domestic rhi in Scotland the Scottish government funds ski called the home energy Scotland renewables loan scheme I’ll provide a few more details about that in a moment but there are some other schemes that may potentially provide support for example the energy company obligation which is what energy suppliers need to provide to certain households is requirements as to what they need to do and when in some cases that may include renewables not typically but it may do and there may be other local support schemes for example there may be a community grant scheme in certain areas with all the schemes as different rules and eligibility and and that’s where people need help by working out what to access and whether you can combine support and the beauty of Home Energy Scotland is that there are local advisors who understand the particular local circumstances and and will be able to speak to you about you and your home can tailor that information specifically for you good regard the Home Energy Scotland renewables loan scheme this scheme is just going on hold at the end of the financial year and the Scottish Government are currently reviewing support for that scheme and we expect to hear soon it’s been going for a number of years now and so we’re hopeful that it will continue you can get interest-free loans under this scheme there’s no fees or charges to pay when you are accessing this scheme for example if you want to make additional payments or paying off in full the loans are up to 10,000 pounds depending on the technology and there are repayment periods up to 12 years again depending on the technology that’s how the scheme has been running up until up until now there are some requirements obviously in a similar way to the domestic rhi the installer and the product both need to be MCS certified and because that comes with certain standards and also certain level of consumer protection which is regarded as critical and another advantage of the loan scheme is that you can combine it with a domestic ihi so for example you can use the loan scheme to help you pay those initial costs for the system and then the domestic rh i will pay you quarterly for the renewable heat that is being generated and you can in theory use their domestic i try payments to cover the loan payments it’s been a very popular scheme as I say in running for a number of years and is only available in Scotland it operates on the first come first serve basis so hopefully should the scheme relaunch I’d encourage you to have a look at it and speak time energy Scotland to see whether it’s something that could help you I’m just going to finish off with a couple of final things the green homes network is another project that we manage on behalf of the scottish government and the idea behind this is to hurt you in touch with people who have already done something it started off as a renewables only network but quickly spread into covering other types of things that people have done so we were aware of a number of people who had improved their homes we contacted them and asked them and said would you be willing to share your experiences with other householders just like you we’ve got around a thousand householders who have said yes to that and you can go on the website have a look reed case studies about those people and we can actually organize for you to speak to those householders or actually visit them in their home where they can explain to you what they’ve done they can show you their system they can give you an indication of what was involved any trouble they have anything they would have done differently and what’s gone really well it covers things from simple simple retrofits for example the solar panel on a roof right through to complex new builds and the advice centres also are involved in delivering open days or events and tools but we can also organize single visits if you just get in touch with Home Energy Scotland and you can pretty much everybody who’s been on the visit has found it really useful and would recommend it to others here are some examples of a couple of the case studies and some photographs from an open day that we held just to give you a bit of an idea of the types of things you can find out more about

and the final tool thought would be worth mentioning is the renewables installer finder so the idea behind this is for you to go in and track down installers who operate in your area and it’s a place where installers can leave information about themselves on in a central repository on the energy saving trust website so you can find out information about how long they’ve been operating for how many systems they’ve installed what warranties and guarantees there may be in place but crucially if they join this tool they also allow themselves to be reviewed by their customers so you can go in and read about read reviews and ratings left by customers of those installers there are installers covering a read Scottish local authority and you can use the filters on the tool to have a look to own it down to the types of technologies you’re interested in you can look search by customer rating how far away installers are and we found it to be a very popular tool around 15,000 users have a look at it each year and you can have a look on a map so there will be dots on the map when you put your search criteria in you can click on those dots it gives you a brief summary of that installer and then you can click in and find out more about that particular installer it will also allow you to connect and two case studies on the green homes network where that in school that has been used and this isn’t the full MCS list i should add this is a list of mcs installers you’ve chosen to join this tool but we found theirs more than half of all installers operating in Scotland half of MCS installers operating in Scotland have actually joined this tool and encourage you to have a look and see how you can use it I’ve put down a number of links as well which you’ll be able to access once we put this webinar online which I’ll mention again in a minute probably one of the best places to start is with home energy Scotland and that the way of getting hold of advisors on that line is on 0808 808 2282 and that’s a free phone number from landlines and most mobiles but you can also have a look online energy saving trust that all got UK / Scotland is your route in to the various different information and that’s available so really we’re just moving on we haven’t had any questions so if anyone has a question now you’re welcome to type it in and send it over to us and I’ll pause just briefly to see if any more lots to send anything through if we receive any questions in the next few minutes we’ll leave the webinar open for a few minutes of have any questions and you want to send them through then we can get back to you with any artists that you’ve got otherwise I think I’ll just take the time now to say thank you very much to James for presenting to us and again you have any questions contact home energy Scotland or have a look at the off Jim website for domestic our HR information and what we’re going to do is send you a link to the webinar once it’s gone online seek and refer back to all of the information that you’ve seen and what will also do is if you don’t mind we’ll send you a very brief survey just to get your feedback on what you’ve heard and seen we’re always keen to try and make things as useful and is accessible to people as we can and we can only do that if you let us know what’s what’s working well and what isn’t so thank you once again for attending and hopefully you will be back again for any other webinars that we run in the future