Bonita BPM and the Living Process

good morning good afternoon hello everybody welcome to our webinar this morning this afternoon this evening on living processes with Benita bpm with me I’m Nickie Ferrante and our key presenter today is Sapna Maheshwari and in this webinar today we’re going to say a few things about we’re gonna say a few things about bonito soft the company a little bit about Bonita BPM which is our flagship product and then we’re going to go into our webinar directly and I’ll hand everything over to SAP know who’s going to set the stage for why living process is a thing why are we even talking about living process followed by a demo example showing how the philosophy of living process can be integrated effectively into a real process using specific features of the Bonita BPM suite so while we’re going through the webinar today please feel free to enter your questions in the lower right of your GoToWebinar screen and we’ll collect those questions and at the end of the session we’ll address the questions that you sent in and during today’s session we’re going to be live tweeting about what we’re seeing and what we’re learning using the hashtag Bonita BPM so feel free to join us while we’re doing that throughout the the next hour so live just a little bit about Bonita soft we are in fact the leading provider of open source BPM software we’ve been downloaded by users all around the world and we’re supported by a very active community and this year we just celebrated our fifth anniversary so we’re five years old as a company and although it says 975 on our on our slide here we in fact have just signed our 1000th customer over our five years our subscription Edition is paid and the free version is a heavy can diversion is available free from our website you can trot on over to it’s now available in version 6.3 and in this integrated software our is graphically based design studio which is based on BPM to standard it’s because it’s graphically based it’s very easy to design a process model using drag-and-drop and then in this studio you can actually turn a process model a graphical process model into an application connected to other information systems with web forms that can be used for end user interface connectors in bonita BPM allow you to connect to this application to other systems IT such as databases CRMs ERP easy email and so on quickly and easily and when the application is deployed in the boondi bonita BPM portal we have a useful interface for end users of the process application and for process administrators via desktop and via mobile applications and it’s also possible to integrate stand-alone web forms into your own application instead of using the BPM portal so now I’ll go ahead and I’m going to turn the drivers wheel over to SAP well so she can explain a little bit about the structure of benita BPM and then we’ll get into living process life thank you very much Miki hello and welcome everyone to today’s webinar on

living process hope you find the session enjoyable just as enjoyable as as it was for us when we designed the demo and the process for you so Before we jump into the into the inter living process itself I’ll just like to give a small introduction to the architecture of benita BPM platform so as Mickey described the very first component as you can see here is the Bonita BPM studio it’s an eclipse-based thick client only on desktop using which you can you or your analysts and developers can model and design develop the processes once the processes are designed they are deployed onto Vanita BPM engine which is the heart of the platform this execution engine is designed using the SOA principles and therefore you can see the very modular architecture of the services that make the execution engine of course there is connection or the connector framework which the engine executes to be able to talk to the external systems and on top of these modular services is provided an API layer in to be consumed you can use it as a Java client EJB or over HTTP and these api is can then in turn be consumed to provide for the end user interface last but not the least the third component of the platform is Bonita BPM portal this is the end user interface using which the users can manage and perform their tasks and the administrators can configure and monitor the processes in addition we realize that sometimes organizations or customers have the need where they already have an existing portal and would just like to embed the forms or the you know just the end user interface into their existing portal and for that because we provide the API layer you have the ability to consume these end user interfaces directly into your existing app or just use the API and build your own user interface so you have the flexibility to consume the processes designed as in multiple different ways for our architecture so with that said let’s move on to and talk about living process today with customers becoming the key decision-maker or having the choice in their hands more and more organizations are targeting customer satisfaction as their primary driver and area to be successful in because of the amount of competition in the market it’s extremely important that organizations change their outlook and be more customer directed now while customer satisfaction is a simple word underneath it there are a lot of things that organisations have to tune themselves to to be successful it doesn’t just mean it means being able to deliver new things quickly at a low cost with faster turnaround time and of high quality and all of these aspects actually make the current environment very very dynamic and demand demanding where change is a change is definitely inevitable it is bound to happen and systems that you designed today don’t last for years together as they used to in the past and therefore there is a necessity for both people and processes to be flexible and adaptable rigid and structured processes can actually be quite limiting and the way you design these processes for a very long term can actually become the anchors slowing your organization growth so really the need of the hour is for organizations to have a flexible and adaptable working environment again both in terms of people and processes which is capable of continuous integration and improvement so that organizations can stay ahead of the competition and reach out to their

customers and keep them hooked on to the offering that you have and for these very needs of flexibility and adaptability that we keep talking about it is it is the idea with Benita BPM that we want to encourage businesses to embrace the idea of processes being living or living process which is going to prepare organisations for the next generation and this living process or the idea of living process is the propeller that an organization needs to to move ahead and stay stay afloat so what is living process really living process by itself is a guiding principle or approach which emphasizes the need for processes to have the means so that you can break the rigidity and empower your end-users to be able to provide feedback and continuously improve this process so that you get the best out of the efforts that you put in for instance today BPM sweet most of them are are designed and provide you a great amount of flexibility when you set out to design your processes during the development phase they give you very good set of tools to be able to design quickly and do development faster but what happens when once you have developed and push these processes into production you realize that you now once you’ve once you’ve deployed these processes or you are life the rigidity or the structured nature of the product of of the process does become a limitation and you can do very little changes once the processes are deployed and therefore every little change that your end-users request means that you have to go back to the whiteboard do those changes get those changes done by the developers and bring them back in have a downtime and redeploy these processes now that’s a cycle that you really want to minimize or optimize and that’s where the approach of living process fits in whereas where an IVA process has the flexibility once deployed to be able to adapt to exceptions or to be able to adapt to requirements which you do not initially think of then it can give you much better boost in in keeping your end users happy because you can do those changes faster so as I said living process is not just a just a series of features that’s available to you but it’s more of philosophy or an approach which you should keep in mind while selecting and designing your processes so that you as a business can run your run your IDs more effectively and to be able to build these living processes really what you need is to leverage the tools and features available in the product that you choose to to build something more interactive and more more easy to change and today what we’re going to look at is with bonito bpm how do you use a lot of the features available to to build these living processes and in fact with bonito BPM six that’s been one of our one of our major focus to think about what happens once you put processes into production what is the client what are the kind of issues that users will face and how can you adapt to those changes so some of the things that we’re going to see today are ad hoc tasks what happens when you have ad hoc tasks which you did not anticipate in the process model as an end user when you’re working with the process and you realize something is not correct how can you provide in context feedback directly to the process owners so that the process is timely and quickly rectified one of the most important aspects of a living process is the ability to measure and visualize your key business indicators now to know how a particular application is how your processes are behaving or working and if they are optimal it is extremely important that during process design you start and think about what is it that you want to measure and make that measurement available to all the

users so they can directly see and assess how the whole system is working and therefore feel involved and concerned at the same time making sure that they can improve and optimize the process going forward and the last again a very important thing as I mentioned to mentioned earlier is what is the kind of flexibility that you in terms of configuring real-time some changes in the deploy process so that you can correct or rectify some issues that you see once you’ve once you are in production easily and all of these aspects actually make up for the flexibility that you need and thereby make your processes alive so with that said we’re going to focus a lot more on the demo and I’m going to talk through various elements of the living process that we just described when into the demo so what do we have for you today what we have is a customer support process which where we have incorporated a lot of lot of what we just discussed to make it living so we have a customer who submits our who’s going to submit a case followed by that the case then passes on to the support team in-house and we have Helen Kelly who’s a support representative who’s going to analyze and try and resolve the case logged by the customer but while she is trying to solve the case she’s really realizes that it’s not really her expertise or something is clearly wrong in terms of routing of the request from the customer to the support team so what she does she’s a she’s going to send in a feedback to the process manager immediately telling him that there is an issue the the cases are getting assigned incorrectly William jobs who’s the manager on receiving this feedback from Helen now is informed that something is not right and instead of having to wait you know for a phone call or an email which you can easily forget Helen has raised it directly in the system William receives it and then he goes and looks at you know logs into the system looks at the dashboard and he can see the feedbacks that have been logged by by people using the process once he looks at the feedback that Helen has raised he actually goes and directly using using the Bonita features of configurable changes he reconfigures the users user mapping as in who which team members are assigned to solve which kind of requests real-time and once he does this real-time he’s effectively solved Helens problem and after that what we will see is it’s after the reconfiguration the task is automatically reassigned to water base who’s the right person to be solving this issue Walter Bates gets the task completes the task and as soon as he completes Helen and William can both then see the performance of how they have how they have managed this particular customer request that had come in today so this is the framework or scenario that that we will look at today as you can see there are lots of different people involved which is what usually happens in a real life scenario and as we do as I do our walk you all through the demo we will take each aspect of this and I will discuss a lot more on which features and how exactly can we achieve the scenario that we just saw we’re talking about so with that let’s move on to the demo I’m going to switch over now to the Bonita BPM portal and we will start this process so while I’m switching over do feel free as we had said to to put in your questions in the chat box if you have any related to the product all related to this demo in particular and we’re going to take dedicate some time towards the end of the webinar to answer those questions so let’s start with with the customer submitting a new case now I have kept it simple and what I’m going to show you is Jan Fisher’s got a law in John Fisher logs into the end portal and she has the form to submit a submit

a new case now of course you know we can have and we do have multiple mechanisms through which the support cast would come in could come in through automatically through an email or through other mechanisms but imagine this form embedded directly you know on your web portal using which the person is filling in a support request so what have we got we’ve got Jan who’s on the phone who’s you know a support center staff and she gets on a call and John calls John’s calling Jan and he has an issue with his internet connection so he gives him the detail over the phone and John’s going to put that down for further assessment by the actual support team so we put in a little detail about John we see what is the issue so John’s having issue with with his internet connection he has really low bandwidth and and therefore has logged in this request with his internet connection the connection is still slow and he cannot download internet connections to slow to download movies from cars any donkey can you please help him all right so that’s the description John’s having an issue let’s choose the right category it’s high severity he really needs to be able to download movies and if there’s any attachment then an attachment can be provided and we’re gonna submit this request so this is a request that we’ve gotten from John and it’s now logged into the system so let me log out here and what happens is when you do get this request we automatically send a notification to the support staff and the support staff in our case is Helen so we’re gonna go and check Helens inbox to see if she received an email we’ll give it a minute there you go so what what what the system is done has sent an email to Helen saying there’s a new support ticket logged called limited bandwidth and it’s logged by mr. John and it’s waiting for resolution so can you go and check because Helen is one of the people assigned to to look at this request so as said she clicks on it goes to the portal and she’s gonna log in as Helen and you can see as she logs in what she’s taken to is a customer a welcome page which has a lot of information for Helen to look at and let’s look at how this welcome page is designed so what what Helens got is she’s got a little view of all the tasks that are assigned to her how many tasks how many overdue tasks so she gets a quick idea of you know how heavy her her workload is she has a list of all the applications so she can directly start the applications from here this section called business goal now this is an important one and what this business goal is displaying in this particular case is the customer satisfaction score and this customer satisfaction score is really an indicator of how has the organization been performing with regards to resolving customer issues and the score is an indicator of how quickly they are able to revert back and resolve issues so you know just looking at this Helen can quickly say that I you know most of the times they’re just about doing above the threshold which is at 70 and you know sometimes there’s a dip but the idea is to thrive and go more towards a higher customer satisfaction score and what is the idea of showing this business goal to all the employees now this is an important aspect of of a living process or a process that is living is it’s able to talk back to the

to the end users and give them an indicator of how well they are doing and a lot of times indicator like this are very motivating or can improve your your efficiency efficiency their own efficiency sorry and that’s the that’s the importance of being able to show this final information to the end-user so that they are able to react and contribute better towards this process at the same time feel their involvement because now Helen knows that whatever she does her action has a direct impact on this customer satisfaction score which she can see easily so as I told you what this process is we’ve built into the process built into the customer support process and algorithm which allows a customer satisfaction scoring based on how quickly have you responded and resolved the issue so if you’re if you’re able to resolve an issue within a day you get a score of 100 and slowly deteriorates now this algorithm is just an example it is to show that you should be able to think of business goals when you’re designing your process and embed the right amount a right algorithm so that this kind of a quick indicator can be shown to your end users moving on you can also see a listing of all the cases which is available to to Helen and of course you can see here that this case which was just logged the limited bandwidth one is listed here but also the case ID is the ID is listed and it’s clickable now the idea is that using this dashboard Helen can quickly see and also act on the case which is actually assigned to her so before we go and I continue by taking the next action on on the task what you’re seeing here this whole welcome page that you see is actually built using the feature called custom pages in bonita BPM which is a feature set that we’ve built in line with our idea of offering extensible portal or extensible and user interface for for the users of the product so that they can build build or design a dashboard as as is relevant to their to their business because every business is different and their needs are different and we definitely recognize that also to build this custom page really you have a lot of flexibility on choosing the technology that your in-house developers can use for example this custom page is built using groovy and the Bonita Java API is however you can choose to use plain old HTML and use the Ajax API is to build this also you know if you want to use templating framework or any other front-end technologies that you are comfortable with you can build build them like an application and embed this directly into bonito BPM and with this now you can actually you are not limited to the end user interface that is offered or comes with the product but you have the option to do custom development and build the interfaces that would please or is relevant to your end users so with that said I am going to now as Helen Kelley let’s go on and look at this case so she can see the case but if you see she looks at it and she looks at it and goes oh well this is really internet and that’s not her expertise she is actually an expert at at full lines so what she wants to do at this point is I’m just going to go one minute to task and open the same case again and she she says it’s internet not her area of expertise and what you can see here is apart from the form on the left hand side she sees a submit a feedback button right there and Helen at this point realizes that you know this is probably gonna record again and again and that’s not a good thing because it’s just going to be wasting people’s time so at this point

she wants she can easily click on this and submit a feedback which will go directly to the process manager and with that what what you’ve just solved a is normally when this kind of an issue happens it’s now becomes Helen’s responsibility to pick up the phone or send an email to somebody and she doesn’t know who she might not know who the process owner is and in all of that what happens is it becomes a big deterrent for the end users to to to decide if they should really be taking that extra effort and giving feedback or let it be and let somebody actually eventually figure out that something is wrong with it so in order to avoid all of that and make the process really quick what what we’ve done as you can see a submit a feedback action which is embedded directly in the form she can say it’s wrong assignment and put in a little message for the process owner and just to save some time I’m gonna not type in but just but and I’m receiving tasks related to internet though I’m a specialist on phone lines the right expert is Walter Bates from Paris T right and she submits this request I submit such feedback hoping that the process hoping that you know it will actually get resolved at the same time what she is going to do is she can raise an ad hoc tasks directly for Walter Bates informing Walter that this has happened and he really should be looking at it and sorting this out so that they can get the case result is app now this so you can see the case and now related to the case you can see that there is a ad sub task button here now sub task is a feature that’s available in bonita BPM which allows you to create tasks on the fly even though you had not designed it in the in the original process design so here what we’re going to do is Senden what helen is doing is creating an ad hoc task for Walter Walter I got assigned and a bandwidth problem again could you handle it highest dudette she wants it to be resolved as early as possible and then Helen can actually also assign this new sub task to Walter so she leaves the feedback and she also informed or created a new task for water saying you know what something not right has happened and there is a request waiting so I would like you to look at it right so she did the two actions and also she’s just going to release this task so it’s available now effectively this is another aspect of of a living process that that I would highlight at this point which is that the best way to receive feedback or or make your processes that you’ve designed better is to empower the end users with features or capabilities so that they can provide you the right information and take right action when when there is the need so make them more autonomous in in doing things and providing information and using the sub tasks and the feedback capability you just saw that she informed really quickly two sets of people on the issue that has occurred and now we will go in and see what how those two different people are going to behave so first let me log out here and log in quickly as water bits just to show you I’m going to log in and hung out a number of times only because you know that there are a lot of users involved so you can see this is the sub task that was raised by Helen which is the internet bandwidth and she’s asking Walter to you know she has a bandwidth problem and could you handle it now the important thing to watch here is just see that there is actually only one task at this point which is the sub task that was raised by Helen the original task is still not assigned to Walter to work on okay so we’ll come back to Walter in the meantime let’s log out and I’m going to go back to the email and what happens is when the feedback is raised the system well the process is designed to send a feedback

directly an email directly to the process manager saying there is a new feedback okay so William receives receives a new feedback saying there’s a new process manager please have a look you can go to the business call dashboard and have a look at this so the limb is now going to log into the system and you can see that there is a new slightly different dashboard which is available to William called the business goal and this dashboard is specific to all the processes that William is the manager of or William is the process owner of because this information really should only be going to the process owner so that they can troubleshoot and look at these issues so you can see all the processes listed here and you can also see that apart from the goal that Helen could also see the the process owner or William can see the feedbacks and the sub tasks okay so for a moment I’ll take you back to the welcome screen as it’s available to William who’s the process manager so most of the information is exactly the same you can see all the tasks that are open how many are overdue are listing of them the customer satisfaction score but in addition because he’s the process manager he can see the feedback and the sub tasks as well and and he can see that there is one of each which has been raised by someone any one of the end users working on the processes that he is a process owner for clicking on feedback he actually gets this view and you can see here feedback it says wrong assignment and it’s raised by Helen and she’s receiving tasks related to Internet okay when she specialist so clearly something is wrong and there is an option here to manage this back so William is going to open that and you can look at all the data and the feedback and he can choose to acknowledge it and if it takes time if this this is a task this is a feedback which is going to take time to resolve you can just acknowledge and wait or if it’s something that he can fix he can fix and close it so what we going to see in the demo today is he actually fixes the issue immediately and and closes it right so he looks at the feedback okay he recognizes the issue he could also see that there is a sub task and he can see that Helen’s been smart about it and she has actually created a sub task for Walter saying that you know she can can Walter handle it and instead so another important thing is a lot of time instead of letting your process owners deal with it people on the ground who are working actually has have a lot of information they know who’s an expert of what so when they provide you that information for example Helen here said that Internet is Walter speciality it actually is helping the process owner because he or she does not have to go and find out that information as to who is the Internet specialist now so well William looks at these two pieces of information and now he’s actually going to act on it so this is an important aspect where we will see how you can make changes to a process that’s deployed that’s deployed in production directly without having any downtime so we’re gonna go into manage apps and our application is case management our processes case management so when I click on more you can see here this this is all the configuration data available on this particular process so there is something about process manager what is more important as actor mapping for us you can see that in this process there are different categories of users or actors that are that are assigned to the process so you have a support advanced support team you have somebody responsible for building infrastructure Internet and support manager so we know that the process manager knows that internet support category of actors has an issue because Helen is assigned to it whereas the real person who should be assigned as Walter right so we’ll come back to it but I also want to show you some other things when we scroll down a little bit on what other things can you actually configure so other things that are available that is available with Benita BPM is a lot of times you have some business rules or technical parameters which you really want to externalize and for that when you design your processes we have the capability or the ability for the designers to define these important configurable parameters as parameters so that they are available in the tasks and

also you can actually edit them so you can see you know we are talking about the business rules threshold for deciding the goal time and that’s actually externalized so the response time threshold if you want to increase or decrease can easily be changed here and it get dynamically applied without you having to stop the process go back and then fix these hard-coded parameters somewhere in your process and and and come back so that’s another aspect of a flexibility that you have in addition one of my personal favorites is the connectors now almost every process today has any process that you design is in some form or the other interfaces with external systems it could be as simple as email it could be as complex as an ERP for for da tower it could be your HR system to get employee data it could be your CRM it could be any of any of various external systems that that processes interface with and when you are talking to external systems sorry when when your processes are interfacing with external systems one of the challenges always with a third-party system is that they they do change and sometimes there can be issue sometimes they can just be plain downtime sometimes they have a graded and you want to use those new AP is because you know they might have fixed some issues or it’s just more performant and one of the challenges when you talk when you have external systems is that any change on them it usually means that you have to go back and change your own implementation and often because it needs downtime it needs redevelopment and it needs you know putting processes on hold we try and belay those those kind of a grades now what you also have the ability here is to when you design your own connectors which is your interface to the external systems you have the ability to actually just do the development or the changes that you want for that external system without redeploying anything you can just come to the process and put in a new implementation of the connector which is now talking to the new third-party interface so effectively while it sounds what I describe sounds quite technical what it effectively means is you do not have to take down your processes and and have a downtime and redeploy them again if you want to just change something with your interfacing with the external system all you can do is make that change come in here to your life process running process and add the new implementation and you can be confident that all the processes or tasks that will be executed after this point in time will take on the new implementation that that you just put in so with that said let’s go and now come back to our demo and we were talking about internal supports so let’s see the users were assigned to it and we can see it’s Daniela and Helen but we know it should be William knows it should be Walter really so we’re gonna go to Walter add Walter and we’re gonna take off Helen Kelly so with this now what what William has done is he’s fix the problem and Helen is not going to receive any Internet our requests anymore okay so let’s see how this has taken effect so he’s fixed the problem he can come back to his business call he looks at this feedback and because he has fixed the issue he can actually just open the feedback and say closed so he’s actually fixed the feedback right away so now that he’s fixed the feedback and his reassigned task or reconfigured them to the right actor I’m gonna log out and log in as Walter who is the person who’s finally supposed to expert was supposed to handle our issue and now you can see that with the reassignment that he did the tasks automatically got assigned to him he didn’t have to do anything or or the process or the the system did the reassignment dynamically based on the change that we made at the configuration level so you can see that the changes are immediately applied so what we’re going to do is first just just respond to the sub tasks that Helen has created sure thing okay so he says okay don’t worry Helen

I’m gonna take care of it and he also sees the the actual task and he’s just going to say okay I’m going to fix this issue I know what the problem is okay and he’s going to just say resolve and you can see Walter has the same option of submitting a feedback so he can actually go ahead and submit a feedback if he had other issues but here for our simplicity what we’re saying is yeah movies all right so he’s resolved the case and submitted it and their case is actually resolved and the person has been informed so of course because the case is resolved and what has done his job we will look at one last thing which is let’s log in as Helen Kelly now and imagine Helen to be looking at the dashboard that she has and I don’t know if you noticed but we had data till July 29th and you can see July 31st which is today the score is at a hundred because the team managed to resolve the issue in a day and you can see that when Helen sees it first of all so you can see that this task which was earlier assigned to her has actually been resolved so she knows that what has done his job which is great and she can also feel her contribution in making sure that the customer satisfaction score is at a high because she reacted to the mistake that that had occurred so with this you can see the various elements that that you have control off or you can design to make your processes more more flexible more interactive and leverage the tools that are available in the BPM suite or with Bonita BPM to design to design processes which which can give you or your organization’s a better overall satisfaction for the end users so that was part of mostly part of the demo that you that we had designed for you just as a quick recap a lot of what you saw is one of the features here is to be able to design your custom dashboard and custom dashboard with the technology of your choice and this is available as a feature called custom page in the product you can also see that I have multiple different profiles which which you can configure and assign users for and this profile also is available in the product which allows you to control access and have your you know interface defined as you would like we saw subtask which is to be able to ad hoc create tasks for other users in your organization so that you can collaborate better we saw the ability to reconfigure various aspects like actor mapping parameters connector definitions on a running process which is applied immediately so that when you have some small changes or rectifications to be done or business rules to change you don’t have to have a downtime and go back and do development and redeploy you can actually change it while the processes and system is live also we saw you saw the ability to for the process manager which is a specific profile that has been built in the product who who’s who’s capable of of looking and managing all the processes that are assigned to him and this feature can then be

leveraged to do what you saw which is you know in case of a person being a process manager show additional information and that is the kind of control that you can have to provide more information and and relevant control to that particular person who’s in that profile called process manager so with that said hope you found a lot of interesting elements elements in this demo which which is a way to show you how can you design a process which is more informative and and helps you you know drive towards your organization goal and just before we open up for Q and a a quick last pointer that that I would like to briefly talk about is the commercial offers that we have and the product and the commercial offers effectively the way our product the Bonita soft oh the Bonita BPM offering is available is we have a community or an open-source version which is completely free and is available for the download directly from our website WWE Seth comm and this community edition actually comprises of all the three core components which is the Bonita ppm portal the Bonita BPM engine and the studio and on top of that what we have is the Bonita BPM subscriptions and the subscription come with additional features which is primarily to help customers or users speed up or increase their development to production cycle and give them power feature so that they can do certain activities and tasks faster the subscription also of course includes the license professional support and software upgrades and the subscription model we have three different subscriptions the first one is teamwork which is it starts a team work which is primarily for team collaboration giving you a lot of features like you know shared shared repository when you’re when you’re working with the Bonita BPM studio and a lot of development productivity features to help you go faster when you are actually developing your processes a fish see which is and user-centric giving you a lot of features which which makes it easier for to to build or customize your your end user interface for for the final customers so there’s an advanced portal also mobile which is available in efficiency also you saw custom pages and custom profiles all of which which makes the end user interface more extensible and more adaptable are available in our efficiency edition in in addition to that we also have something called business process templates which are effectively pre-built processes which are available so that you can you can download and see the best practices and get a get a kick start in terms of you know implementing or rolling out their process in your organization so the customer support process that we just saw the base of that without the custom pages the base of that is actually a process template which is available to all our efficiency customers and finally the last last subscription pack is known as performance and this is for mission-critical applications where you get support for clustering you saw live reconfiguration that we that that we just saw you also have ability to do on-the-fly error management and replaying of tasks which we’ve which has failed and all of these come under our performance subscription to give you and your mission-critical applications are quick boost in terms of managing and administering them so with that said that brings us to the to the close of the webinar we’ve got five minutes to go and I would like to take all your questions now so if you have already put in your questions I’m going to start looking in them and take those questions but if you haven’t so far and still have questions please go ahead type it in we have time to take those

and I’ll try and answer them as best as we can all right so while while you send in your questions I’m gonna start looking at some of them and I see the first question that I have is the the view that we saw in the demo which was the Welcome page view is it implemented on the Bonita portal or as an external portal now so the custom page or the other dashboard that you saw was not on an external portal it’s actually embedded in the Bonita portal but the way you you built those custom pages is you’ll have the option to use plain old HTML and as I said use you know API is of benita Java or rest and build those and use a built the front-end and directly embed it in Bonita so it’s not really an external portal it’s just your design of the front end integrated with Bonita portal I have another question which is when documents are submitted effectively you know can be you SharePoint for document management can we push documents to SharePoint if you have a document management system already yes the answer to that is yes there is a possibility using using the feature of connectors to push these documents externally to CMS like SharePoint alfresco or if you have any custom one you can actually design your own connector to push the documents out so yes that’s a definite possibility I have another question on feedback so we saw that when the user clicks on feedback there was a forum that was opening and Helen was able to put in her feedback so how was it done is it a different app or you know completely different app hosted externally so the answer to that is the way the feedback the feedback feature works is the feedback itself is another process that you can design using Bonito BPM and that’s what we’ve done we designed another process for feedback management and we integrated the two processes together by by doing some looking few changes so that the feedback process is initiated from within a customer support process so there are all parts of the same you know same application they’re both processes just two different processes deployed within Ponyta BPM integrated using some some look and feel changes so this goes to show that you know sometimes you have the tools it doesn’t have to be an explicit feature you can just leverage the existing features and with some developments you can you can create create you know a completely new feature for yourself question on is the feature of dynamically editing parameters when you didn’t dynamically edit parameters which could be used in our decision tools available only to process owners and admin what if we wanted a user to be able to change the rule parameter but not actor mappings or connected definitions okay so the question here the question here that I have is about what if the dynamic editing of parameters and actor mapping that was happening is it available only to process owners and admins or can we have it available to end-users also directly without you know you know just have part of the feature available so the answer to that is today you do not have we do not allow for you know part of the configuration to be available primarily because such configuration changes are quite important and they can have a very big implication on on your processes like changing a business rule or you know increasing decreasing the amount

let’s say off of invoice validation or any business rule for that matter and it has to be cautiously done so therefore currently it’s the process owner than the admins were really responsible for making these changes which affect the processes that are at you know at that level it’s available to them and we do not we’re not allowing normal end-users to be doing that however if you think that your end user is a person who should be able to do this he really should be qualified into you know a special admin or a special process owner who can who can do that kind of just a parameter change or just the configuration change so using that you can you can use a feature called custom profile to build something like that but it will not be divided by cannot do actor mapping and can only do parameter mapping they will be able to do both but you do have some flexibility to make a user not a complete admin but a semi admin so that’s possible using using custom profiles there’s one question on how are things display displayed on mobile do I need to DEP develop it separately well you do have a mobile portal that is available and and in the mobile portal of course you have the out of box interface available but the forms that you want to show that you are developing yourself you need you don’t need to develop it separately but you just need to ensure that the forms that you’re designing a mobile compatible the the web forms that you were designing have a mobile compatibility there’s another question which talks which is about this body to served portal pages allow customers to make the changes they want for user interface without any limitations I think that’s a very broad question because everything can have some limitations so of course I think there is a certain there’s a large amount of things that you can customize and make the changes yourself but it depends on how much you want to do and maybe you will encounter maybe you might encounter limitations but it’s very hard to answer that you know it’s it’s a foolproof no limitation solution so with that we slightly over we still have a lot of questions coming in with slightly over the time I hope I’ve answered a lot of questions whether there’s still some questions left we will try and get back to you with the answers on them and if you have more questions any more questions on on the webinar done today or the product please feel free to send us send us an inquiry or talk to talk to the sales representatives that you’ve been in contact with and we will try and get your questions answered as soon as we can so with that being cautious of time I think we will we would have to close the webinar for today but thank you very much for attending and staying with us for the webinar and hope you did find it enjoyable and informative and as I said do feel free to get in touch with us if you have more questions and we’ll be more than glad to help you and assist you with with any answers or queries you have so that’s it from us today have a great have a great day and a great evening if you’re coming close to it or a good start of the day if you just start in your day thank you very much and hope to see you in the next webinar that we have