Pakistan Travel By Train Sangla Hill To Wazirabad

Die Sangla Hill Junction ist fast 100 km entfernt von Lahore im Bezirk Nankana Sahib im zentralen Punjab Der Bahnhof dient als Major Kreuzung zwischen dem Shahdara Bagh Lahore Sangla Hill Branch Line, Nebenstrecke Khanewal – Wazirabad und Sangla Hill – Kundian Branch Line Pakistan Railways trainieren Karakoram und Shalimar Express hören hier nicht auf Hauptzüge, die hier halten, sind Pakistan Express fährt zwischen Karachi und Rawalpindi und der andere ist Akbar Express verläuft zwischen Lahore und Quetta Heute Reise mit Pakistan Express von Sangla Hill nach Wazirabad bei nebligem Wetter Reis und Weizen sind Hauptkulturen in diesem Gebiet Hauptbahnhöfe zwischen Sangla Hill und Wazirabad sind Sukheke, Hafizabad, Ali Pur Chattha, Nur Pakistan Express fährt dazwischen Wazirabad und Sangla Hill Vielen Dank für das Ansehen von vollständigen Videos, Gefällt mir, Teilen, Abonnieren für weitere Videos. Tarar-Unterstützung

Nancy Drew 13 Last Train to Blue Moon Canyon Part 2 Jake's Letter Clues No Commentary

Loree, mein Gott, ich hätte nie gedacht, dass du es tun würdest sei derjenige, der mich findet keine Beleidigung Nadine Nancy Nancy Drew gut Wie Sie sehen, war ich nicht wirklich temperamentvoll weg von Geistern oder so etwas Bücherregal im Speisewagen, auf den Sie treten dieses Ding im Boden da drin und es Folien offen, für die ich das Verschwinden geübt habe Wochen, also war alles gut für die Show nicht ganz hier sehen, ist der Deal mein Vater endete mit diesem Zug, als er kaufte Aus NorAm Versand sie haben es in diesem alten aufbewahrt lager außerhalb st. Louis schon so lange dass jeder gerade vergessen hatte es ist sowieso nach wie eine betteln auf meiner Teil Dad hatte den Zug wieder hergestellt Arbeitszustand und hat mir einen Ingenieur und verfolgen Sie Genehmigungen und alles andere Zeug, bis wir endlich hier sind um herauszufinden, was mit Jake passiert ist Hurley, ich glaube, du wolltest es erklären Was hast du dich selbst entführt? Nun, ich war einer der ersten Menschen in wie hundert Jahren, um Fuß zu setzen dieser Zug in Ordnung alles war genau so wie damals Jake verschwand außer ich fand es auch Das ist ein Brief, in den Jake geschrieben hat 1901 zu seiner Nichte nach Osten er war wirklich paranoid über Anspruchsspringer deshalb hat er nie jemandem gesagt wo Sein Verstand war, aber er hatte auch Angst ihm würde etwas passieren und niemandem würde jemals wissen, wo es war, schrieb er dieser Brief an seinen einzigen Verwandten Ruths Kensington hier, nimm es, was du willst ich soll es haben warum, weil du mich C gefunden hast Brief Jake sagt Ruth, dass alles Sie muss herausfinden, wo seine Mine ist Ist in diesem Zug warnt er sie auch dass der Geist seiner Frau im Zug ist Auch welche Art schleicht mich raus, aber die wir müssen Jake nicht finden brauche den Zug, woher weißt du das? Routh Person fand die Mine nicht vor Jahrzehnten vor allem, weil ich das gefunden habe Brief im Papierkorb Es war, als wäre sie so abgehakt worden Sie versucht, ihren nussigen Onkel-Hinweisen zu folgen dass sie schließlich gesagt hat, mit dem zu hucken Ganz so willst du, dass ich es versuche Finden Sie heraus, wo sich die Mine befindet für die anderen Leute an Bord, wenn Sie Ich möchte ihnen zeigen, dass der Brief vorgeht Es liegt völlig an dir, dass wir gehen Kupferschlucht, weil dort Jake ist Barry Camille, so dachte ich mir, könnte es sein irgendwo auch dort sein, aber wenn du Ich denke, wir müssen woanders hingehen lass es mich wissen und ich habe die Ingenieur bringen uns dorthin, wie kommst du? Ich habe nicht versucht, die Mine selbst zu finden Vielleicht habe ich oder dachte ich nur Andere Leute versuchen, es zu finden wäre eine gute Ausrede, um eine Party zu veranstalten Ich mag Partys, wie gut kennst du deine Gäste gut, ich weiß nicht, dass Sie das sind Harvey Jungs überhaupt Hardy Frank und Joe Hardy was auch immer ich Ich wusste John Grey auch vorher nicht aber ich liebte seine Show und ich dachte, er würde es tun springen sie auf die chance zu untersuchen ehrlich-zum-guten verfolgte Zug und jetzt dass jemand endlich mich gefunden hat ich kann geh endlich mit ihm treffen, um was es geht Tee nein Balducci Ich habe Tina gleich danach getroffen er wurde berühmt dafür, diese zu lösen Raubüberfälle, die ihn hierher eingeladen hatten, waren ein Kinderspiel, ich meine, was für ein tolles Detektiv und seine durchdringenden Augen Sie wissen nur, dass seine Gedanken dort hingehen 90 Meilen pro Stunde, wie gut wissen Sie Charlene von Purcell Ich kenne sie nur von ihre Bücher, die in der Tat so gut sind ich Ich fing an, ihr letztes zu lesen Mond sagt keine Lügen, was ich wirklich sehen würde Ich mag es wirklich, Romantik zu schreiben Romane, jeder, der mich kennt, sagt, ich würde Sei wirklich eine Weile wirklich gut darin zurück Ich habe deiner Elena ein paar Ideen geschickt weiß nur um zu sehen was sie dachte und sie hasste sie bye Sobald du es herausgefunden hast, lass es mich wissen sieht vielleicht aus wie eine Tanzfläche der dritte November 1901 von irgendwo in Colorado liebe Ruth, ich weiß dass wir uns nie getroffen haben, aber jetzt Vater, mein entfremdeter Bruder ist dir gegangen

Mein einziger lebender Verwandter schreibe ich Ihnen, um Ihnen über meine Gedanken vorher zu erzählen Ich werde diese Erde und ihren Standort verlassen ist für immer verloren Ich kann es dir nicht sagen direkt wo es ist weniger dieser Brief verfällt in die falsche Hände aber mit der Information welche folgt und mit meinem Zug der sein soll dir bei meinem Tod, das verspreche ich dir Sie werden es zuerst finden können brauche eine karte um es zu wissen, dass meine Reisen haben mich überall mitgenommen tolles Land für Städte, die sein können schwer zwei Kaliko Silverado zu finden und Central City nach Dodge City Virginia Stadt und Grabstein zum Auffinden der Mine Auf der Karte brauchst du meinen Projektor kommt zum Platzieren der Steine, die Sie brauchen jemanden fragen, der einen warmen Platz in hat Mein Herz habe ich seinen Namen gespeichert entsprechend aber seinen Namen abrufen Sie müssen die Puppen bestellen Dies erfordert einen Blick nach innen Camilles Tanzschuhe für den Namen ihr Schöpfer und das Tragen der Schuhe wie Sie führe ihren Lieblingsschritt auf einem Tanz aus Boden wie für meine geliebte Camille, die sie hat vier worte für sie worte wann in Zahlen übersetzt und in verwendet Kombination hilft, meinen Projektor anzutreiben aber leider hat sie sie mitgenommen ihr Grab geht also in die Kupferschlucht Colorado und zollen Sie Ihren Respekt und lassen Sie einige von Ihre Güte reiben Sie ab, versprach ich Camille, dass dieser Zug immer sein würde ihr Zuhause versprach sie nie gehen und in der Tat hat sie nie Menschen Ich bin verrückt, aber ich habe sie gesehen und hörte sie und spürte ihre Präsenz auf der trainiere auch heute 20 Jahre nach ihr vorzeitiger Tod so vor allem meine Liebe Nichte lass meinem Zug nichts passieren grüßt wunderbare Dinge Jake früh verdammt, der Name der Schuhe ist so verblasst ich kann nicht sagen, was es ist Vielleicht können Bess und George mir helfen herauszufinden wer hat sie gemacht? Hallo Hallo Bess, hey, was ist los, Lori gab mir einen Brief, den Jake Hurley schrieb zu seiner Nichte, die ihr erzählte, wie er seine finden könne Goldmine, wenn Lori weiß, wo die Mine ist Deshalb macht sie nicht einfach eine Katzennase dafür war es anscheinend auch Jake paranoid, um seine Nichte offen zu sagen wo es so war, füllte er einen Brief mit all diese seltsamen undeutlichen Hinweise Ich glaube nicht, dass Lori Köpfe machen könnte Schwänze von denen ich weiß, dass ich kaum Geräusche machen kann wie wenn du seine Frau Jake verloren hast habe auch ein paar Murmeln den Namen verloren von der Firma, die Jakes Frau gemacht hat Tanzschuhe sind zu blass, um sie aber zu lesen um Jake’s meins zu finden, muss ich wissen, was Es ist hey, ich weiß, was Sie tun können ein bild von ihnen mit ihrem handy dann schicken Sie es uns und wir prüfen es raus für dich, aber ich dachte, du hättest es Bess’s Zimmer langweilig zu bemalen Wir werden bald eine Pause machen müssen weil wir fast keine Farbe mehr haben wahrscheinlich weil bez mehr auf mich hat als sie an der Wand sowieso hat uns schicken ein bild der schuhe sei ein handy sobald du das kannst, kann ich eigentlich schon schickte dir ein Bild von den Schuhen, hey wir sind dran, oh ihr seid die besten Ich brauche alles was ich bekomme definitive gefühl Lori Gerrard hat eine Ding ihres Tees kein Balducci Ich sah ihn im Fernsehen ist er einmal sehr süß Lori glaubt, dass er der Größte der Welt ist Detektiv und Sie lassen uns nicht einfach sagen Ich bin froh, dass er nicht für unsere Polizei arbeitet Abteilung denke ich der einzige Grund, warum er ist berühmt ist, weil er gut aussieht Kamera gut ich denke ihr seid zwei viel zu hart, nur weil er ist gutaussehend heißt nicht, dass er es auch nicht kann seien Sie clever tatsächlich dachte viele, sie hätte es versucht Siehst absichtlich inkompetent aus geben Sie den bösen Jungs ein falsches Gefühl von Sicherheit, so ist es einfacher, sie zu fangen denke immer daran Nein Bess, ich habe es nie gut gemacht besser geht es gut Nun, George geht wieder zur Arbeit Ich kann das nutzen, um dieses tolle Eis zu öffnen Camilles Auto Ich wunderte mich, dass das etwas zu tun hat diese Liste der Städte, die Jake in erwähnt hat sein Brief an Ruth Ich denke, ich bin seltsam fertig, alles was übrig ist ist ein Durcheinander von Buchstaben, die das sein müssen

Projektor Jake erwähnte in seinem Brief Ruth sieht aus, als müsste ich acht eingeben Briefe in diese Sache ist die Frage welche acht Buchstaben Jake ist mein Muss irgendwo auf dieser Karte das wo Nun, es ist der kleinen Detektivin was brauchst du Ich fand Laurie, in der sie sich versteckte Ach ja, sie ist verschwunden, weil Sie wollte sehen, wer sie zuerst finden würde Deshalb hat sie diesen Hinweis hinterlassen Ich meine, ich wusste, dass diese Schnecke eine war Ahnung, deshalb habe ich es dir gegeben, meine ich Ich hätte Laurie keinen Schweiß finden können, aber ich dachte, hey will jemand anderem eine geben erschossen und du hast einen guten Job gemacht danke Sie aber schauen von jetzt an, wenn Sie kommen über alles, was etwas haben kann zu tun, wenn Jake seine Mine schleudert, lass mich weiß okay, aber so kann ich es wissen geben Sie Ratschläge, die Ihnen helfen, Dinge zu klären Letztendlich die Gelegenheit, Seite an Seite zu arbeiten mit einem weltberühmten Polizist kommt nicht jeden Tag mit, den Sie kennen Wie haben Sie und Laurie uns getroffen? Party in New York nettes Mädchen nicht viel Treppen aber nettes Mädchen scheint sie eine zu haben Was für deine Augen, ja, sagte sie immer Ich war sie, ich meine, sie hat es mir einmal gesagt dass sie dachte, dass sie sehr wisst braun, was denkst du, ist Jake passiert? Lockig starb er wahrscheinlich beim Versuch zu arbeiten das meine von ihm alles alleine, aber ich werde Lass dich in ein Geheimnis ein, auf das ich stehe etwas, das diesen Fall knacken könnte weit offen was hast du gefunden Entschuldigung, ich kann nicht ins Detail gehen Sag das dank dir wirklich was mit Jake früh passiert ist nicht ein Rätsel viel länger du warst ein großes Hilfe Erwähne es nicht, was Jake gebraucht hat dies für Das könnte einer der Edelsteine ​​sein, die ich brauche Vielleicht lässt Tina mich näher kommen aussehen sup Ich fand Laurie in der Kutsche, also denke ich, die Stimmung, die du hast über sie in ernsthaften Schwierigkeiten waren falsch komisch meine Stimmung ist nie falsch Was noch seltsamer ist, ich bin immer noch sie bekommen, vielleicht geht es ihnen nicht darum Laurie vielleicht geht es um dich, ich bin keine Probleme vertraue mir entweder du oder Laurie oder bald wird in großen Schwierigkeiten sein, könnten Sie mehr sein Spezifisch leider nein ich lasse dich zurückkommen arbeiten Vergnügen, mit Ihnen dieses Werkzeug zu sprechen, das ich sah Ich wette, das ist es, was Sie in der Kabine benutzen Um diese Schrauben mehr Rohre herauszuschrauben verbinden los geht’s warum ist das sup ich habe eine menge gesehen von seltsam leuchtenden Lichtern außerhalb der

Fenster des Schlafwagens wirklich Eigentlich bin ich nicht überrascht, sagte Charlena Jake Hurley sah sie auch nur er schrieb sie seiner toten Frau Camille zu Sie sind wahrscheinlich eine Form von Piezoelektrizität sehen meine Vermutung ist Quarz Kristalle im Boden werden komprimiert, wenn der Zug über sie hinwegfährt und die resultierende Spannung aufgerufen Piezoelektrizität manifestiert sich als leuchtende Lichter wahrscheinlich wegen einige arbeiten in der zugform oder in der Zusammensetzung der verwendeten Metalle Der Bau wurde individuell angefertigt Denken Sie daran, es ist ein natürliches Phänomen kein geisterhafter nehmen es mir ab Keine alte Mutter Natur war zu einigen fähig ziemlich gruseliges Zeug danke für den Chat sich kümmern Ja, ich habe Laurie gefunden, sie ist in der Kutsche du hattest Recht Sie verschwand, weil sie wollte sehen, wer von uns sie zuerst finden würde und Sie haben Glückwünsche gewonnen die anderen im Zug John Grey und dieser Polizist kennen Sie sie sehr gut, ich kenne sie überhaupt nicht Ich brauche nicht zu sagen, dass ich nicht fernsehe also habe ich mr noch nie gesehen. vorher grau obwohl ich weiß, dass sein Beruf Wenn Sie es nennen können, ist das weit verbreitet crackpots wie für mr. Balducci von was Ich habe seinen Erfolg bei der Lösung dieser Probleme gelesen Raubüberfälle waren weniger eine Frage des Talents und mehr eine Sache des Rechtes genau zur richtigen Zeit in Mit anderen Worten, Sie glauben nicht, dass er es verdient die ganze Aufmerksamkeit bekommt er dir nicht und diese zwei Pfadfinder, mit denen du zusammen bist bessere Detektive machen würde das alles Wusstest du, dass Laurie das will? Romantiker sein, nicht jeder glaubst du, sie könnte es tun, nein könnten wir Sprechen Sie bitte über etwas angenehmer sollte ich gehen Lassen Sie mich wissen, wenn Sie auf etwas stoßen saftige Nancy, was ist mit der Cheshire Cat Grinsen hast du Laurie gefunden yep Sie hat sich in der Kutsche versteckt und als Belohnung dafür, dass ich sie gefunden habe Behalten Sie einen Brief von Jake an ihn Nichte, in der er Hinweise verlässt ihr, wie man seinen Verstand nur die Hinweise findet Du bist sehr verstümmelt, als du Laurie gefunden hast Du hast den Brief mit allen Hinweisen bekommen schätze du brauchst uns nicht mehr Oh Jo, schmollt Monte Hilfe, bist du Ich mache Witze, ich wette, jetzt redest du Balducci möchte, dass ich alles mit Ihnen teile Finde heraus, was Jake Curley mit ihm gemacht habe Ich wette, er will es einfach nicht zeig ihn wieder yeah er will dich erledige die Beinarbeit also in letzter Minute BAM, er kann reinschnellen und sich alles holen Kredit Ich würde ihm nichts sagen, Nance Wenn es nicht verloren geht, steht es zu Grund dafür, dass die einzige Person anders als Jake, der den Ort gekannt haben musste von Jakes Mine war der Ingenieur an Jakes Zug stimmt nicht unbedingt Jake hätte ihm vielleicht nicht genau gesagt Standort vielleicht hatte er ihn einfach fallen gelassen irgendwo in der Nähe Nun, wir wären dem Spiel weit voraus Wenn wir wüssten, wo dieser Abgabepunkt liegt wenn der Ingenieur überlebt hätte Verwandte können wir im Glück der Kerl gestorben sein Wie sind wir vor mehr als hundert Jahren soll seinen Namen erfahren Vielleicht Charlene Oh, was konnte ihr Gesicht? Sagen Sie uns, wie wir vorgehen sollen Gute Idee Frank, ich werde sie fragen, ich habe eine gefunden Diagramm für eine Art Gerät dass Jake es entworfen hat, um Sie zu bedienen brauche seine Spitzhacke in einer Art Lampe oder Laterne, die es so aussieht, als hätte er es gegeben Jemand namens Buell Buell Joe zeigt es ihr zeig ihr, was für ein altes Bild wir gefunden haben okay, wir haben das im Bücherregal gesehen Buell liefert und Pfandhaus das ist Ich muss derselbe sein, den Buell Jake gab Axon Laterne – ja vor hundert Jahren und der Kerl war ein Pfandleiher Frank der Zeug wahrscheinlich lange vorbei oder vielleicht ist es immer noch irgendwo in kupferschlucht gut das ist, wohin wir gehen, also lass uns einfach hoffe auf das beste recht bis später Sie wissen, wo Sie weitere Fragen finden Wie würde ich das herausfinden? Name von Jakes Train Engineer, wenn du bist schlau würdest du mich fragen und weil meine arbeit

läuft erstaunlich gut während meiner nächste Pause melde ich mich in meinem Archiv an nach Hause und sehen, was ich das machen kann sei dankbar, wer auch immer die erfunden hat zellulares Modem, das Sie sollten Vielen Dank, ich werde Bases mit Ihnen berühren später bedankt sich mein Verleger hallo mich nochmal nachschauen um zu sehen ob Sie das herausfinden konnten Name dieser Tanzschuhe noch deine Wunsch ist unser Befehl, aber halte an deinem fest Hut Der Name ist ein echter Bissen der Schuhe wurden von sho set auge auf ch au gemacht SS EP ist CH 8e, das ist es Französisch für scheinbar schimmernde Socken Wenn Sie in den 1870er Jahren das Tanzen wollen war die Firma, von der Sie Ihre Schuhe bekommen Josettes Shuttle Yuans bekam es dankend Jungs, danke, dass wir Tina helfen konnten Balducci hat definitiv etwas für Laurie Gerard also gibt es eine Art von wechselseitige Anziehungskraft zwischen Ihnen ist etwas los zwischen ihnen Ich bin nicht wirklich sicher, was wir herausfinden werden Ich meine, das ist ein Mysterium, das es wert ist, verfolgt zu werden um mit diesem Jake-Hurley-Zeug zu scheißen Sie würden die Möglichkeit des Findens aufgeben Gold für Klatsch am besten für Klatsch dies gut oh yeah ich werde später mit euch reden Wir werden gleich hier sein

Giant Thomas the Train Wooden Railway Track Build Video for Kids

Oh boy, are we doing a track build? Yeah! What are you building up today? Is it the island of Sodor at Vicarstown? Lovely. You got the bridge is going between the tables, you want this end to be Vicarstown, or what you want to do with it? Warning! Warning! We’re building tracks! I like this you can catch a train and get your mail, and maybe a drink of water you drive Knapford and what’s this over here? Tidmouth sheds? Notice everything on Sodor’s green? Maybe there’s have too much green paint. Hey that’s why Henry’s green! Yeah! oh nice double Knappford well you’ve really got this going on up here down here are you building down here too pretty of a subway going on one of their buildings do you want up here do you want buildings down here as well what’s this it’s not a subway station you think maybe this one and we’re gonna leave it up top you know what let’s just try to put as many buildings up here as possible okay well there but doesn’t be down the farm no we are definitely not going to put a farm subway let’s put McCall’s farm right here what do you think here is the firm fadeev you can’t keep working on the subway I’m gonna build McCall’s farm right here right beside an Alfred Station is a farm that’s a good place for a farm okay you’ll put this oh man that’s not gonna work that’s not gonna line up at all come on the subway they’re all done the subway poco I always get those y-yeah you have that that Brio tray is this one big circle root I think you might need more stations down here I don’t know this is the sword or subway oh wow do that again I want seeing right up close Oh what is he slow motion for that slow motion I see what you’re doing there you’re just building up a storm here mmm that’s gonna be a tricky one bud what do you think you’re just you just won’t stop building will you look at you go there’s a mad buddy not my bird I know we’ll use that train Labs thing right there maybe you think what’s your really bad problem Oh what happened there oh okay you need to make it right like that so we need to make out longer new you get it awesome buddy look at that well these bridges going across that is still this frustrated with this I have no idea what I’m doing here what’s this scene well racing Gordon so manage has to come pick up Philip and Butch is there oh here’s Madge and fill up off to get repaired ah that’s a lizard or that Isabella it’s a bell and there’s Kelly I really I’ll get back with the jock and a pack guys there gave you pretty big here in season 23 well the good news is I finally got this track figured out the bad news is is there’s not much I can do with maybe I wonder if I can oh that might actually work hmm okay this is like my final attack that’s not gonna work oh we could fit that in there and then we can do you know we could actually make this work right here we have you got this track there’s a dinosaur chuck snake trap door put this on the subway hold on so you and your buffers know yeah well it’s fine on here no poppers oh yeah it will work great huh oh that’s good yeah go on top of the bridge hey you still like a train though okay that will work that’s not the best fit but it will work we’re gonna keep the skeleton truck and maybe come up around here on more pulp it’ll get the train back eyelashes lovely Oh what happened paw patrols out there stroll hmm now we just have to get that to there okay so this side is done you know what I can put some actual buildings in here contact hey you know what goes good right there sure another station in here oh yeah that’ll work good and here we have Ted with Hulk to med ticket office and Tidmouth sheds this is looking pretty good on this side William heavily what do you want to do over here do you want to maybe put Steamworks and Sodor search and rescue center over here oh no I totally forgot about what goes after McCullen’s farm well now we’re not making a mess of the rumor anything oh here’s Jeremy Jeff played in the airport okay I thought we were gonna put maybe this steamer Xterra but we put in the airport there instead I can’t remember the last time we used this piece what if we put another dredge here because we don’t have enough bridges crossing hi Veronica are you gonna help us build okay you got it Oh is he stopping all engines pumping all engines stopping all engines I might put a connector in here where you guys

think we get the opposite yeah something like that that’d work okay but we take this put this in here are you guys already playing in here Wow look at all this look how busy this is getting Oh Tom that’s what happened Daisy’s going around around what a busy island stop weird for Gordon he’s delivering I think we are going to just put that right there okay and coming off this bridge we can now get in to Vicarstown steam words or sorter such a rescue Senate you guys know guys what steel works let’s get building this team works then look at this okay all this mad where did you come from go back to the airport we belong is he a taxi and the kasi without an air taxi what are you building look at you you’re building up here holy what is this Sodor Steamworks is that a box of chocolate car and we’re gonna put that bone right there and now we are connected right through here we’ve got one two three four five bridges in here now from the states going on here oh no yeah we’ve got six seven bridges down here – he’s hard to derail there you go magic trick tada oh yeah we got this going on now no this bridges in here so we have one two that’s gonna be pretty easy to put together and then three right here okay we’ll put this right here and then use this big Steamworks piece this is starting to look like a lot of Steamworks oh we still have more room look up with it that’s a really tight fit more steam look at one big Steamworks here oh and should we put a buffer right there oh you want to put the bubble machine there so you want yes you know this bubble machine is one of the most favourite pieces of our community they love this bubble maker I know they love it so much put this right here okay we’re gonna put this piece right here and this piece right here and we are done guys what do you think we just have to clean up all the spare parts because it’s not like my kids left out any spare parts or anything okay William are you ready to tell us about the Island of Sodor here show us about that to Michelle’s antimage yard where most time total but this orange train destroyed its time tunnel went down here to Egypt oh this is Egypt this is Chitina ticket booth and Tidmouth Holt bridge over subway bubble maker oh that’s the most important part of the island we’re gonna build that back to Brio and then over here we have different crash landing oh no the bubbles and then underneath here’s the subway and we have a stop here we had two bridges right here then we have another subway stop right here and obviously some form of train accident involving him real that’s rays oh no real train what what’s going on with paw patrol why are you attacking our Railway? And now on the subway oh haters that’s a subway please visit this that’s an underground plane is it it can go above ground or underground no but that’s a very nice plan that you go above or under Oh crashes African trains to Africa so and just when you blink and turn the camera off folks we have another accident what happened here intently we’re trained you guys want to use hey you know who do you have oh the new ones hey you know what we got big red working again – didn’t we oh they’re Auto Wow looks like that this is gonna be an interesting race is money back comes backwards here’s here Parker right there yeah look

you go wrong oh wow he’s free now and he gets pushed over to my train to the bus I can’t help you whoever has one just a position no crashes oh he’s backing up let’s here we go back it up oh yeah cuz why would you make it fun for them there’s gonna settle be able to you can make it I’m gonna put them on there yeah so I’m back this way now survive run away from Williams no are you going this way hey hey you guys you go just eyes here come on our way to Lillian wait what are you doing Hey okay he’s gonna make it Cheers come on don’t do that yes bringing it back on track it on time this is one of hit oh come on you can climb oh yeah candy cat stuff this guy can pass helicopters what’s going on yeah yeah Pennsylvania torpedo folks nothing beats this guy there’s no way William can ever knock him down mighty rad coming to the rescue these covers do our talking on that won’t what’s the string that oh there you go the top on your right there comes daylight or now tear an mighty rad let’s see what you see do the same thing with her mighty rad goodies pushes looks like he’s pushing on Hosey oh hey there’s now he’s got the total to count the clock that was buddy right haywire and mighty rad they’re escaping now going back over to beam a pretend aside you know no damn lighters you get a home you get you rail that’s the thing you serve you he seems to be the Salas is going down we’re cooking him throw folks oh well give that lined up and we did it and he’s going on yelling crash whoo Oh what’s gonna happen here folks it looks like there’s gonna be a malfunction at the junction yeah mighty red getting on you Thomas Oh Jeremy just late but you’re gonna be lighter than our look is at carnac my ring keeps on keepin on oh wow climbing the walls fashion him now they’re going off Wow this Islands getting destroyed take over so why are they why is there Topham Hatt is him think he’s part of the mail now yes how did 800 heroin what what Jeremy what happened to you look at all this stuff and what’s going on in here oh man here’s our name train Li a and spells daddy I have a few challenges for you what are the challenges you for your audience Sun sky marshal rocky and rubble they might be hiding somewhere in the subway too let’s see if we can find them anywhere in this picture okay after watching at home remember to say found win if I if you find one of the paw patrol pups now look on the subway I think the next one might be on the subway I don’t know where the last one could be try to find two upside down trains in this scene – upside down trains okay – they have to be trains though that’s not true how are the sideways count what Sir Topham Hatt doing okay we’re still looking for really hmm that’s a pretty strong cow holding up a jet plane William what do we got going on today all this old 1990 stuff will you ask me even got the mountain tunnel set here are we gonna build a giant rock with this stuff yeah let’s get building are you getting these old engines out look how old Butch’s Oh Mike you got Oliver and the old aquarium cars man we got all the characters big city engine dad’s favorite yes we finally have a Thomas Wow we get all this stuff going I’m working on the mountain railway sets are we having

train accidents already Thomas how’s Thomas already derailed I’m not even Bill done building the set oh hey look at the windmill maybe we should make this our new mystery though I can’t save everybody first I have to do this there it is the mountain tunnel rail set William and Liam is actually putting in other pieces another that’s a good place for a railway crossing oh hey what’s Harold doing mining on top of the tunnels by this Harold fine yeah oh look at that crash what other pieces we should actually build the track out we’ll build this set out and clewd some of these other pieces in here Oh Duke James that’s nice you have a flat tire well good thing nothing bad ever happened here right yeah it looks like you’re stuck underneath the bridge there butch James whoa Oliver almost this is Oliver Douglas what’s happening what old school Mike Wow doo-doo-doo-doo-doo-doo yeah you have to look really close because it’s yellow on green but there’s the Great Western Railway simulator 2011 there’s nothing what do you want to put in there the Lumber Company the airfield the trap airfield and then we have the coal station engine wash cargo crane well we got lots of stuff hey so to a railroad repair Oh James at the aquarium Oh No how do we even see that come on oh wow he didn’t even hit but she just got piled up now people can’t cross the tracks oh that’s good I crashed into the big city yet oh yeah dad’s favorite big city engine look at his paint Wow he’s shiny I am probably that big box really dog is also the mix of crash Harold got evolved how does that even happen you just fly over and avoid all this mess man I ran out of flying gas you ran out of flying gas yes good thing you still had some of that go over the track crab grass and hitting gas let’s open up the cool can open up the coal station look at that Duke doesn’t have his tender on there Wow we got the transfer station put in over here nice stop oh look look at this truck Chuck Chuck here’s the coal station ol cars clicking these things Wow okay we put the coal Connery’s there show us how this works Liam this hole comes up Oh Cole goes down nice perfect Oh Mike’s taking the call where you going Mike not to the way Tom man go to the windows dangerous axilla engine here’s the airfield this is the one you like to look at this won’t turn them off break or don’t tell your mom actually works with Harold to now attack the Harold we know yay sort of mining coal I gotta see I just Thomas no nothing written underneath him either I don’t think it’s coming out it immediately came out Thomas don’t go off the rails good job Thomas Mike don’t don’t Oh Mike inga Thomas man okay I got to know what happened here how did I miss this crash look at what’s butch doing being an aquarium car out Mike are you ready did you do dude no look at that Mike oh you made the jump us can make that jump Oliver let’s see if it goes all over the place Oh give him another chine one more try come on over oh no Daisy yeah grazie a little what a great job I can’t believe you’re making these jumps we never even tried this before Luke Duke with the tender oh that was so close oh yeah this is Thomas so this is from what dirty bad Sodor our big world big adventure whoa try boy like butch Oh No butch is out or Douglas sorry are

you ready you are dougie oh I aborted ok you try hey James are we ready Dobby no I think we’re all out of luck here we got one more train to try oh it’s a fail what like look at all these engines I made it though what piece do you want to break out next buddy sorter engine wash well here it is this is a 20 plus year old island of sodor mare old Henry we’ve got her old lady I’ve been busy building this railway up and you’ve been busy crashing every train in town let’s get these trains sorted out hey you got towed out only what engines do we have on here William good transfer buddy sort of Railway repair oh it’s Oliver barrel or Anto oh yeah and then there’s yeah we got two Troublesome Trucks Scott’s met himself as flying speaking of flying who do we have at the airport betcha what happened to Henry here look at the old Henry’s tender oh and he’s got his old log car too and we have butch in who’s butch point told me it’s an upfront caboose you lady of the rails with her magic railroad old-school Kevin Percy in the aquarium cars and who still it up on water there will be no confusion and delay on my railway Oh on the tracks Oh Scotsman coming around hey Liam let’s spread this gold dust all over Sodor what’s going on here this is a little bit long train that’s a really long train butch is leading the way all the toes of trucks go Harold Wow look at these guys you got a lot of trains here my friend are you on wellyou’ve crash at all and lay of the rails is that not acting very ladylike here at all daddy I hit the gold that’s right fine here the gold dust okay I gotta try and find it yeah hmm I wonder where that gold – I know where it is Goldust there Harold you you see that gold dust ah no not in there it’s in the tunnel hey there it is cool dust big city engine leading the way as it should be and he’s going on whoa off the rails Oliver Daisy make sure her Springs are okay go yeah she crashed on the other side oh yeah he is off the ground that’s for sure okay I’m glad we’re jumping tracks now and airports Percy whether you clean cars screen engine is your favorite I think I know but what he’s not even green Henry on the rickety rackety tracks are 200 that is shot out there to go well I think this is the coal station good thing we don’t have any gold dust coming out of here oh there’s the coal Oh Goldust Goldust and logs that’s no good that’s Henry’s tunnel Oh Scotsman – Sir Topham I don’t think he’s gonna fit in there oh he did go through oh she went through two tappable daddy’s sleeping on some coal I must say too much gold dust nice take you tonight throw a ready crashes it into coal folks unreal Oh on the

track nice crashing Oh fine scoffs yes right pass you Henry do-do-do-do-do Liam out of all these characters and all these pieces where does your favorite you’ll Flying Scotsman and you like who bunch old bunch I like this old Thomas that we have he looks really unique look at his boiler that’s so shiny – not too much of the ID and Claire both the staples in the bottom there’s something awesome guys get in the comments section let me know what your favorite old piece is and whether or not we should incorporate it into more of our videos and even care good job Henry let me do it Skarloey Railway well we have lots of Mines that’s for sure oh and we got Merrick we haven’t seen him in a while you’re just having too much fun with this this is like different pieces and stuff well you got this belt with a bridge on it Liam are you sure you want this build right in the middle here what were you gonna do with this we’re gonna connect it to this stuff okay this is gonna be one big spirally spirally will railway well you got quite this setup here double loops of the bridge and it’s coming down here and now we have to figure out where that goes so where you want it where is this gonna go then better figure out a better place for this already got some nerve agent engine’s going on what do you have Duke and smudger okay over here we have a mine entrance coming off the double spiral good still got lots of work to do I don’t know why you guys are busy working ah you got smudger right well while Duke has this part of the mine covered I’m going over here to Morgan’s mind meaning that sir topham strike looks good over here I don’t know what I think we’re something here don’t you think okay what are we gonna fit in here mr. percival happy birthday mr. Percival okay well let’s put this piece in now that we have mr. Percival’s birthday stand there I think I’m going to put this right in here this will cause more accidents right bye Morgan’s mine now we got those too what do you got going on over here oh you America you are Marik and you got this big set too oh wow this is gonna be a really fun set lots of hills okay you said you had a magic trick let’s bake a cake cliff sugar that’s got sure Wow weird flower hey what’s going on those are all the ingredients that we can bake a cake for daddy happy birthday okay smarter are you ready oh there he is and Cooper says hi smudger whoa nice punch whoa dude got smudged everyone like you better as a generator this is starting to come along but what do you got going on here that’s an old broken track that looks like an old broken okay well it is what it is I like this setup here oh look you got the ball in there and everything it’s gonna be a lot of fun okay I think we’ll take this piece here put this piece here and what do you think now we have the rock crusher all right we’re sponge you’re going generator pull this piece out and put this piece and what do you think that’s really hard to see oh there’s dinosaur bones well Liam I think we’re done you certainly built a crazy cuckoo track and what’s going on here happy birthday mr. Percival mr. Percival says two wheels best oh look he’s got the man in the hills in the background his favorite story yeah and he’s guy’s birthday cake there we should actually do that story sometime so who are narrow-gauge engines do Peter Sam rusty here’s Freddy brilliant mighty Mack Bertram Duncan Sir Handel who’s this up a nails generator smudger you think Skarloey and Rheneas being here I want to see if one of our motorized railway can go on this track I don’t know who I’m gonna use Victor’s our only narrow gauge really but I feel like so using Meg James maybe I’ll use James I’m used teams in a while okay James let’s see how this track does you’re on the go yeah he knows he was talking to James here he comes folks to number five splendid red engine on track and on time fastest red engine on sodor never gets caught on anything you think you make it up here maybe well that I could kind of threw him off a bit oh I

think he’s caught him just a little nudge there he goes come on James you can do it buddy yes is he gonna go is he gonna go uh nudge touch and go with James here on the bridge sneaking through he’s gonna do it and he stopped as soon as I said that boom he’s off that did it now he’s going down oh and he’s off track folks what happened there I don’t know what happened yeah yeah the one of that fella caught him maybe his wooden brakes just caught on fire who knows oh you think he’s caught in a loop here we’ll just Lee’s send him this way see what happens here he is coming through we’ll have them cover out of the mine in a second I just wanna see if he can go through this track now on top of Morgan’s mine I’ll punch him off go this way James yes if you go to mr. he crashes through mr Percival’s birthday pass them out of the hills takes on all the narrow gauge engines here he comes he’s coming through the pass no rock on top else we got fun of that come on James now he’s on a straightaway look at him speeding up James tail of the bridge and now he’s pushing Phillip go think big Brio rock and here’s Colin or at the wharf Oh James I think that was Phillips fault more than anything James gets caught in the mud bog you can’t even make it up oh and he’s falling in folks now he’s pulling his tender nice and straight Oh echo tunnel oh there’s a do not enter sign oh let’s get this up going – here comes James and James will go down James well this is probably why James – oh the do not enter sign was down nice this is a good set overall are you ready to get playing every kind smudger yet generator I don’t think I want smudger on this channel anymore he’s the mean guy jumping perch up to the baby people oh nice hey back let’s go this way what do you think okay bye do let’s go this way oh no longer can what you have going on top here with marriage watch Oh Rock didn’t have to derail your mighty Mack you just flew off hey crunch it into pebbles can I have an idea for the end of the mine here I look really treasure right there – I think we’re gonna put this stack right in here and we’re just going to perfect now we have a launch look at that track who’s gonna go through first cause mighty bad buddy match we try to knock him off with that you have a no tensions on here now that’s right good managers on there oh they ran out of coal yeah it looks like Oh who’s there I scream whoo that’s not funny yeah Duke made it to Echo Mountain who joins mighty Mac okay here’s Duncan Duncan mr. personal doe can we see him Dobby cat I like mr. Percival I’m I think what’s lost in them gobblers smudger I can smudger yes Frank oh whoa whoa hey Caroline here’s the vehicle we haven’t seen in a while no you do not and that’s what common and pointed I booked you and she’s a balanced pretty good look at that never mind oh he’s dumping garbage on

today Rory that’s okay we’re making roads again but it’s about Lauri and George oh yeah all right Patrick hey like Darcy hey you’re gonna get dunk now Duncan nothing ever bad happens our bride birthday whoa it was like that was like spell coming bobsleigh Oh to see him do that again ready that didn’t work out so good oh nice and Duncan’s picking up some rocks from the rock crusher Oh like we have smudger here

STOP AGGRESSION | BOARD & TRAIN WITH Canine Performance | Q&A | Dog Training

Hey! How are you? Good, how are you doing? Good! Let me just adjust my camera and volume and everything. Okay, cool. Can you guys can you hear me okay? yes, we hear you, we can see you Awesome. Cool well, I am excited for this! How are you doing today? All good! We had a nice workout this morning and now i’m just looking forward to this. Very nice! Awesome, I am here in Sugarland, Texas and i’m originally from North Idaho and so I moved from the west coast to the east coast and I was just like not prepared for North Carolina humidity but let me tell you Texas humidity is just another beast all on its own! I’m just not prepared for this at all in the least bit Yeah, it’s a lot! So, I obviously found you off youtube. I love your training videos and they’ve been so helpful. For people that don’t know you, can you just tell a little bit about yourself and canine performance? Yes, absolutely You’ll have to forgive me if i keep on glancing over my shoulder everyone who is in here i have my board and trains out at the current moment and so i have them just practicing some calm training and so i’m trying to keep them accountable as well so anyway a little bit about me so i’ve been a dog trainer for about three years now maybe a little bit over three years and i became a dog trainer because i think a typical dog trainer story where i had a dog that was i don’t want to say terrible but we’ll use the word naughty he was just not behaved so i i have a siberian husky and then a german shepherd husky mix for those of you guys that don’t know me um and uh aurora had some reactivity she had been attacked several times in the past due to unleashed greetings and everything like that atlas being a german shepherd husky and he is not from a reputable breeder we picked him up from like some lady in the woods of west virginia and so he had a lot of behavioral issues due to his genetic predispositions lack of structure boundaries rules accountability all that jazz um so anyway uh they couldn’t walk on a leash very reactive and um they actually um got loose uh because they’re pulling everywhere aurora ran off but then she came back atlas however never came back he was lost in the woods um overnight um and so from that we were like holy crap we need to get our dogs trained um so i actually didn’t train my own personal dogs at first it was a friend that matt who is my partner um significant other and business partner um he uh trained our dogs and then just learning more about that i really got a really keen interest into dog training um and yeah i was working in the corporate world but it was always like this like dream of mine to be able to stop the uh nine to five or where i worked uh eight to six hustle uh and uh be able to just kind of be my own boss and uh work with dogs it was something that i just seemed to have a knack for so uh we started canine performance a year ago well a little over a year ago it was july um and so yeah just you know we started our own thing and we’re really passionate primarily about education yes training dogs is fun but where our strengths truly lie is creating content uh for educate education or what matt said the other day it was like edu attainment that was it edutainment purposes so uh yeah that’s a little bit about me i’m not sure if that was exactly what you were looking for but that’s uh that’s what i got that was perfect i mean i so respect you and that and i think that’s so cool and i love what you guys are doing so bravo to you guys well thank you very much and yeah i um i can’t remember how i had actually found your account maybe it was actually because you had like some of our videos or like something like that but i was like looking at all of your stuff i was like oh she is so awesome like she is filling a a part of the industry that i don’t particularly enjoy doing so i think that as as trainers we we all kind of um and are you a do you primarily work with just like your own dog have you worked with dogs in the past like tell me a little bit on on your story of like how you got in into this space yeah so um well we got ryka in april and we have wanted well dave especially has wanted a belgian shepherd for belgian malinois for years but our work life’s like we knew that we had to be able to dedicate so much time to mental and physical stimulation and we realized like okay it’s it’s not the right time it’s not the right time but then when covet hit we’re like we’re home this is the perfect time yeah in april and we were really like you know structure like

we studied all youtube and like you know we talked to a male trainer behaviorist and you know we really do our best um but it’s overwhelming both of us are first-time malinois owners and the dog the breed is just so different from any other breed so um kind of in it we kind of just got here then i started the instagram account and we had so many messages from people saying you know like our dog’s going crazy with the biting and you know that is such a common question yeah yeah just trying to help where we can well that is awesome so you’re just kind of like sharing your journey as you go along what works what doesn’t work and you know just kind of also educating people as well i love the style of the way that you do your videos i thought that that was just like super awesome and i think that’s very beneficial to people so i think that that is super great uh one moment down good no down good girl yeah thank you so much so don’t hype us up too much because we want to make this about the the owners that are following because they sent in so many questions for you um one being well first off are so what are the benefits of board and training yeah definitely okay so this is actually something that i have become a lot more solidified in my truth of the products and services that i am offering to my clients and potential clients um and i have made the decision especially kovid made this super easy i was already sort of feeling it i had offered uh typical dog training packages is usually like private lessons group classes and board and train is typically a lot of it and once cobid hit it was a responsible thing for me to stop doing private lessons obviously with social distancing and everything like that but um as you know even when i was doing private lessons what i realized was that it was kind of a disservice to uh owners truly because in an hour typically an hour-long session i had to educate the owners and then the owners had to take that information and knowledge and then apply it to a living breathing creature and you know try and you know have the same cadence and nuances and understanding and timing and motivators that me as a trainer has um and so um i’ve made the decision to go just with board and train so the benefit of doing a board and train is that it removes the dog out of the environment and you know a dog’s behavior is really a product of the environment that they are in uh most of the time it is a lack of boundary structure rules accountability and also if you’re um what i have found is that a lot of the times owners themselves are a part of the problem they are a conditioned reinforcer of some sort uh for things like reactivity or aggression or resource guarding or anxiety and a lot of these different things so removing the dog from that environment in their home placing it into a new environment that has a lot of structure boundaries rules accountability a lot of clarity and just really meeting the needs of the dog um in an enviro in a really good structured healthy environment um but then also just fulfilling the dog in ways that they really need having proper play having enrichment all these different things that i can provide to the dog to not just you know have them perform you know obedience command physically but then also like really help them in in a mental state of mind i almost kind of feel like a a dog therapist at some point i’m really helping with those uh mental health needs that so many dogs need and so that’s really the uh just the the huge benefit of having a board and train that your dog is like with a professional especially if you do a board and train like for me i don’t have a big facility i did have a facility at some point and we actually scaled it back to just being me at the home and only taking on you know two to four dogs at any given point in time depending on on the issues that we’re working on so how would they get that really one-on-one time um and it’s not like a huge facility where there’s i got my reps in at a big facility and there was like 40 other dogs and it was like so stressful and there was barking all the time and unintentional fights happening and everything and i was like ah that’s not really the dream that i have for my business so um yeah hopefully that that answers the question a little bit yeah definitely so is the board and train program two weeks um it really depends on what it is that the owners are looking for so we have um a one two or three week board and train um just depending on the needs of the dog and we have essentially um explain it to uh people that are interested in our services uh of you can trade your your time

for money or money for time so if you do a one week i there’s only so much that you can really teach a dog in that amount of time you can’t force a lot you know you know to have them have this like really sharp obedience and work on all these things so it’s mostly like loose leash walking and calm training so i have duration climb or for those of you out there place um if you use that and then removing some problem behaviors the two weeks is you know if you want your sits day your downstairs short distance recall loosely walking calm training removing problem behaviors and then three weeks is more for behavior modification and also if you want to start going towards like off leash obedience um so it really just depends on what the owner is kind of looking for and how much of a time investment or money investment that they want to make i like that it’s very customized approach yeah definitely so what happens after the dog finishes the board and train and then goes back to the home because i feel like that might be a problem the owner’s not kind of enabling that bad behavior that got the dog into boarding train yeah for sure and um you know that’s the part that i think that has made our board and train program very successful is that because i am i’m very into education like that is my shtick like i want to educate people um in a way that is easily digestible but then also easy to follow through on a long term basis and so you know having the turnover session i usually have about 45 minutes to an hour that i i sit down i have a white board and i educate the owner on everything timing motivation consistency clear communication relationship everything about the e-collar everything about the prong collar self-reinforcing behaviors how dogs learn like operand versus classical conditioning like all those different things i set the owner down and i gave i give them like the the brass tacks of it all and should they want to learn even more and on a deeper level i have all that education that i can provide to them and then from there we do hands-on work so we take a huge walk that way the owners know of just like hey when you encounter these different uh you know things in the environment here’s how you troubleshoot it and you know here’s how to take your equipment on and off here’s how you practice all of your different commands that we worked on and then um when the dog is first dropped off to me um i put all the problems up on the white board and like they’re three big things and then we troubleshoot like hey your dog has reactivity to guests so when you go home here here’s the thing that you need to do we’re going to practice this hands-on right now um and then all of my clients get free um lifetime access to my online training platform they go home with a huge um go home packet that’s about 30 pages long that has all of the things that we talked about at the go home session so they can always refer back to that and then of course everything uh is in my online training platform as well um that they want to learn so um it’s it’s pretty robust it’s kind of overwhelming but i make sure that when my clients leave they feel very very confident that they can go home and live the best life possible with their dog which is kind of like our our our mantra that we have well that’s great it’s not like all right stay with me good luck guys yeah definitely and when i when i worked with um uh at a you know big facility before it did kind of seem that way of just like here’s an hour of time and like here’s your e-collar and then and then it kind of just like stopped there and for me i realized like um it’s really hard to stay dedicated to a process when you don’t understand why you are doing the things that you do i find that extremely important to me and i know it’s not super important to a lot of people but that’s where being my own business owner i can pick and choose my clients if i can sense that this client doesn’t want to know the whys they’re just like my dog does these things fix it and i’m just like here’s my online training platform like thank you for the interest but i don’t think that you’re a really great fit if someone comes to me it was like hey like my dog’s having all these problems i know that i need to change my lifestyle i would really love to learn more and i start to educate them and they start asking questions and i’m like okay yes you you are the client for me i think that we will be a good fit um together so yeah awesome so um this is a question from tina and it’s actually a good transition because the majority of our followers um actually train themselves and don’t get bored and trained so tina’s asking is there anything you would recommend to avoid teaching yourself as a dog owner and definitely refer to a pro for advice yes anything that has to do with behavioral

modification i do strongly recommend that people do not try and handle that so severe resource guarding um aggression and you know really severe reactivity there are some levels to reactivity i think that you can handle on your own um but really having an understanding of those different things especially because the way that i help troubleshoot a lot of those different issues that the that the owner and the dog have is utilizing tools such as prong collars and e-collars and you can really exacerbate those problems and make them excessively worse if you do not have an understanding of why the behavior is manifesting itself in the dog but then also how to use those tools so um i a lot of people ask in in um on instagram dms or in email or anything like that of like hey what e-collar do you recommend and i’m actually very hesitant to really say what brand because i think that you can do that at home but it requires a a deep level of understanding of how to utilize those tools no down makes good girl um yeah so uh behavioral modification and then i think that you can use tools at home but you need to have an understanding of that and that’s what drove my passion for building my online training platform is because there was like this need that needed to be met in the industry of so many people do not have three thousand dollars to send their dog to a board and train or they don’t have anyone nearby that they trust um and or you know those different things are not readily available in the country that they live in um and so that’s what really drove my passion for building this online platform is that hey you can learn how to use these tools at home and it’s in an affordable way that um if you’re at home and you’re really struggling with your dog um yeah you’re gonna be able to use these these tools that are very very powerful if used awesome so i um did a little questionnaire and uh some people filled out questions so this is a question from reggie white mondo and cara dune and miss j how do you build puppy confidence with other people and other dogs that their dogs are barking at other people and other dogs yeah definitely um so for for me it’s a lot of engagement um but this is where like as a trainer i there are certain like strengths that i have and there are some other things that like i just don’t particularly enjoy doing and this always sounds really strange to people but like i honestly don’t do a lot of puppy training because that’s not really something that i particularly enjoy i kind of enjoy more of like either your uh really rambunctious dogs that are like a year to five years old like that’s where like i see a dog like that i’m like oh yeah awesome but anyway to answer the question um so a lot of engagement work with that so um you know if the dog is really fearful and insecure i want to give the dog something else to focus on instead of just being in their own head and really having this negative feedback loop of like oh my god oh my god oh my god all these different things are happening and they’re like really focusing on things in the environment and then reacting to those things in the environment so a lot of engagement and building a lot of motivation to interact with the handler with the owner so a lot of leash pressure work with just the slip lead a lot of food luring and a lot of motivation built in there um and making those sessions really really short getting the puppy up and over a lot of different things and finding a lot of enrichment in the environment um so remember probably like a year ago working like with this really really fearful puppy and one of the things that really helped the puppy the most was to go out and to have a park nearby my home and we did some engagement work and then luckily the dog was pretty food motivated but we did some enrichment work where we actually um threw some um high value treats into the grass and it was kind of like nature’s snuffle mat and it was something that the puppy was able to be out in the environment hear smell see all these different things that were happening um but then get that positive reinforcement from the environment have some enrichment have some play and all those different things so um there’s a lot of different ways that you can go about doing it but those are some of the the go-to things that i do as a trainer okay awesome um and then vikkar the belgian malinois asks when should you start introducing new tricks um if it comes to like i’m assuming people are talking about puppies um yeah i think so um and for for me i think that it’s uh one of those things that you should start working on a lot of those different things as soon as your puppy comes home i i think that training those different things it doesn’t have to be sharp and you shouldn’t have to expect like a lot of

duration or like reliability and commands from puppies and but i think that it creates a really strong bond because you have to learn how to communicate with your puppy and in order to teach things there’s there’s a level of relationship being built there um and so i i don’t think that you have to wait for just like uh 13 weeks but not 12 weeks and six days you know it’s it’s like one of those like i think that you should start working on those things like as soon as your puppy comes home um and you’re kind of working on a lot of different things all at once like crate training super important as soon as your prep becomes home great training because that goes into potty training um and then setting up just like good structure and boundaries but when it comes to your training times yeah start teaching those different tricks and everything like that um so hopefully that was uh answered the question awesome so i’m going to take this live question um how do we stop the play biting yeah so i have a a pretty long lesson in my online training platform in the puppy section about play biting um and again uh you know i think that this would actually be a really good question for you to actually answer because you have a you just went through all of this because you have a dog that is very very bitey um so i’ll give like my spiel and then i would love to hear what you would add to that or or perhaps even do differently based on your experience um but um one of the things that i go through is that sometimes people are no no please sorry one second guys good job hey guys sorry um the joys of training dogs while trying to multitask and do something else um so for for me i want to look at a couple of different things i don’t just want to go into of just like hey i see this behavior and i want to just like stop it right the dog is displaying those different um behaviors for a reason and so a lot of the time i would say that um puppy biting is that the the puppy is over tired they have been over stimulated throughout the day and they’re not much different than like a two-year-old that needs to be put down for a nap and they’re just really fussy but what two-year-old is gonna sit there and be like oh yes i’m really cranky i should go tuck myself into bed no they’re gonna throw a huge fit and puppies are very much the same way and so when it comes to to play biting and all these different things it could be that your puppy is actually way too over stimulated and they need to calm down um and so putting the puppy away for a while i’m making sure that mental stimulation needs are met and redirecting that behavior putting some space uh when your puppy starts to do that using negative punishment of just like hey i i see that you are trying to interact with me i know that you have gone potty i know that you have done you know some of these training things so your mental needs and your physical needs are met um and you’ve taken a nap you’re not thirsty you’re hungry all these things and then putting space in between you and your puppy i i really cannot emphasize enough that people should back tie their puppy oh so much more um in in that really early stages of the puppy’s life to help them work through that frustration that they want to play but it’s inappropriate so back tie your puppy create that space of like hey if you’re going to do that i’m going to remove myself from your presence once you calm down again then i will come back to you and the second that you start to do that i will try to redirect you with food or with a toy um but if not well then i’m just going to go away um and i’m very hesitant to want to start putting corrections onto a puppy too young because if i want to build up as much motivation and drive and i don’t want to like start capping them too early with like their their want and desire to interact with things in the world and they just don’t know any better so um hopefully that was a good answer i would love to hear some different tactics and techniques that you went through when it came to helping with uh the play biting yeah i mean we definitely use those techniques um definitely shutting down the play is the number one thing that we do because we’re constantly engaging with reika giving her exercise and just um keeping her keeping her busy and um i realized that her biggest the worst thing for her is uh being ignored and not getting that attention so like you said the um back time so basically just tying her up when she is on her place on her on her bed um we’ll tie her so that she has to stay there and you know she tries getting off because it’s a little bit longer so she can actually get off her place and then we’ll say place and she’ll

go on her place and then she’ll leave there and she’ll kind of work out her frustration you know get off the bed and go back and forth and then she’ll eventually plop down and she’ll she’ll get it so it’s definitely just a learning that that behavior isn’t acceptable um and then also teaching her the gentle command which has been awesome for us because she was so so bitey and like my hands were all cut up like it was just a nightmare so the big thing like in the beginning was teeth don’t touch flesh yeah like you like lick like this that is what we want be gentle be gentle so um yeah when she would bite you know it was just uh landy taught us this that they kind of yelp or um i’ll also just say um no bite bad girl no bite and i yeah stand up tall and let her know like that’s just not acceptable yeah for you know for as much positive reinforcement as we do we also do give that negative feedback to her because i find that she wants to please and she wants to do the right thing so giving her like basically telling her like no that’s bad she’s like yeah oh okay mom doesn’t want me to do that i won’t do that and like yeah sure she can be stubborn and like fight me on that but at least she knows like oh well yeah i shouldn’t be fighting like i should be looking and so yeah i think just teaching her good behavior and bad has been really really important and saying no that’s not what we want when she yeah and also just being really consistent with that too uh sometimes i find that people with like puppies it can they are they have a level of tenacity that is just it’s actually kind of admirable a lot of the time of just like how persistent a puppy will be in certain behaviors and especially with biting too like if a puppy is in a mood to bite puppy’s gonna find something to bite and so just being like hey no matter how many times that you present this behavior i’m always gonna tell you hey that’s not acceptable to do and either if that means putting you into your ex pen putting you into a into a crate putting you on place and back tying you there you know whatever it may be that you are just never going to be able to be reinforced in that behavior and then hopefully if you are consistent enough that behavior will be extinguished and then the puppy will just no longer want to do it so um yeah really good question to whoever whoever asked that um because i think that that’s like one of the the biggest problems when it comes to puppy ownership is their biting yes definitely um let’s see yeah okay timeouts have worked a term for us us too uh you should try again let’s see all right all right it’s 12 30 now i usually like to keep these for um just 30 minutes long whoever has a question ask away we only have natalie for a limited time so so comment so we can answer it can we work with you from australia yes um absolutely um i actually have uh cool a huge list of clients that i work with virtually um currently right now um i have been taking a break from virtual training sessions just because um everything has been super crazy so i will be opening back up my availability for international clients again in mid-september i just have to kind of like give myself just a little bit of a break but um yeah definitely for sure so um i have a link in my bio for virtual training sessions um and i will be turning those back on again and i’ll be announcing when i’m going to be opening up availability for um international clientele in about mid-september awesome okay so this is the question from diesel the mallee the kali and malamute building tub drive enough to use it as a reward funny you should say that um i can’t remember if you are a part of the online training platform but if you are i just um uh wrote up a new lesson um of how to start oh wait no i actually already published it of how to start building um enough play drive with your dog to start utilizing that as a reward so if you want to have like a really in-depth answer it’s a pretty long lesson go check that out in the platform but to give kind of just like a brief high-level overview um for one you need to restrict access free access to all of the different rewards value is directly related to scarcity and so if the toys are always out if you try to use that as a reward your dog’s like money grows on trees i don’t really care about it right so create that scarcity first to increase that value and then the other thing is that keep the session super super short um when um atlas used to have zero toy drive whatsoever um i would literally play with him

for like 30 seconds like that’s how long it was and from there i would slowly start to increase it but the biggest thing is that you need to um play a dead squirrel live squirrel with your dog squirrels do not jump into your dog’s mouth and that’s the number one mistake that i always see with people that want to build up toy drive with their dog is they’re like take it take it and they’re like shoving the toy at the dog and the dog’s like i don’t want this right um and so you want to move the toy quickly away from the dog almost mimicking like it is a live squirrel um and then when you want the um when you want the toy back for your turn to possess it then having the the toy go dead holding it still um as soon as the dog releases and then having the toy come back to life and and moving it quickly away from them almost like you’re actually playing with a cat like if you have like a a piece of string and you move it really quickly away from a cat that’s kind of what i think about whenever um i work with building up a toy toy drive um so yeah hopefully that’s why i’m using the tug yes yeah absolutely so hopefully that was helpful okay so i am going let’s end this session and also um can you tell everyone where they can follow follow you uh sign up for your online training course yeah yeah absolutely so um you guys can follow me um on youtube it’s uh just search natalie dopkins or k9 performance instagram obviously k-9 c-a-n-i-n-e underscore performance facebook also the same thing as well surprise um and then if you are at home and you are wanting to train your dog and you have done zero training at all um maybe you have done some level of training maybe you’ve done all training and you just want to start implementing the e-collar my online training platform is perfect because it takes you all the way from a knowing nothing at all all the way to z to have official control with your dog um so you can find that the link is in my bio we do have a free seven day uh trial so if you’re like i don’t know if your education style is gonna fit me or if this is something that i want to do with my dog then no harm no foul you do have a seven day free trial um to do that so you can find that link in my bio um but yeah this has been super awesome and thank you so much for you know setting this up and you know reaching out this has been super great to be able to just you know have a conversation with you and get to know you just a little bit more yes definitely well i love what you and matt are doing so keep up the awesome work keep the great videos coming we love it and i know that so many of our followers love it so thank you again awesome well same to you as well i know that you are definitely for sure helping so many people out there um especially because i think that the the rise of getting like malinois has been like on on the rise and so some of the problems that have been occurring i know that some of your videos like really address like that breed specific problems and so i’m just like yes someone is creating content for these people that are out there getting these breeds of dogs and aren’t really quite fully prepared for the for the scope of this sort of breed so um yeah i really commend you for uh all of your work that you are doing so definitely keep it up as well thank you so much okay talk to you soon and we’ll uh post this on our feed so yes absolutely awesome all right bye girlfriend bye bye guys

Achmad Zaky & Christine Lagarde – 2018 Youth Town Hall – The Future of Work | BukaTalks

CL: Good afternoon to all of you We’re going to have a conversation, the two of us, in front of you. And my job is, first of all, is to give you a little logistics points At about 5.25, we will stop, and at that point, you should not leave your chairs, your benches, and the place where you are, because we will take a giant selfie So, you’ll have to stay where you are, and we will be on that selfie too, we will just turn our back to you and this will be our memorable selfie share with all of you Okay? Alright. So, we are going to discuss, the two of us, the theme that is up there, which is; “The Future of Work.” And clearly we come from a different background. You are an amazing young entrepreneur, you started a few years ago, I started many years ago AZ: Thank you, you’re more experienced CL: Owwhh..you’re really so kind, thank you so much Let me start with the first question that I really, I’m dying to ask you, because have two sons, and one has started his own Startup and the other one wants to start his own Startup What do you think is needed these days for a successful Startup to stay successful? And let me give you one background, a little bit of information If you look at the Top 20 Companies of the Dow Jones 20 years ago, you would’ve found many Oil Companies, quite a few Energy Companies, a few Pharmaceutical Companies as well, but none of the IT Companies that are today… All the big ones, the big names you can think of, now in the Top 20, whereas all these Oil Companies, Energy Companies have disappeared, except for one or two, I think Exxon is still in the Top 20, Pfizer is still in the Top 20, all the others have gone So, because you will be in the Top 20, and you want to stay there as soon as you there AZ: Ameenn… Because in our industry there is a joke; who’s going to last next year? And we as a leader have to understand because it’s like a nightmare, we have paranoia, are we still going to be exist next year? So, we have to do everything we can CL: That’s exactly my point What do you do to be here next year? And the year after? And in 20 years time? AZ: I think the adaptability, because the Startup actually means we, as a company has to adapt to change We have to be as agile as possible as a company to adapt to change, because once your company become big, your company become (more) difficult, it become a dinosaur, and dinosaurs extinct In Startup you cannot do that, we always think that we are still Startup. For example, the first one, the culture; we have a freedom of culture We empower everyone to be a “CEO”. CEO is not like me, but you are a CEO (also), you have to live on your own, you have to do things that make impact If you have idea, let’s execute it, something like that The team empowerment is very very important, we are not bureaucratic, because bureaucratic kills company, that our new credo Because if you become bureaucratic, you will be gone next year, I guarantee that Because it’s very hard to adapt to change, you have to open to new ideas even at the first time when you heard it, you thought it was wrong, but once you executed it, oh it turns out I’m the wrong party, something like that CL: So you empower all the people in the Company to come up with their ideas and to explore their ideas, but not all ideas are great, some of them are dead on arrival, some of them are dead after 6 months, how do you filter what is going to work, and what is not going to work?

AZ: We have kind of metrics, everyone has one. If the one they executed fails, we kill the metric as soon as possible CL: Within what period of time? AZ: I think 6 months. So the idea is to encourage everyone to come up with an idea and then execute it, We open to any ideas because the idea that we execute today maybe obsolete in the next 3 months, because the world is changing very very fast CL: Is that why we get updates on our telephone and applications all the time? AZ: Yeah..something like that CL: The agility that you refer to, does that require that you invest a lot of your budget into innovation? AZ: Innovations produced by people, we invest a lot in people CL: Okay, is that mean if somebody comes up with an idea that is not killed within 6 months will get a big bonus? Or is he going to get additional trainings? Or is he going to have more empowerment to develop his ideas? AZ: Yes, even our salary is a little bit higher than the Oil industry. Because the biggest assets right now actually are the people The people who done the innovations. We also give, for example free lunch and free dinner in the office CL: Okay, who wants to be hired by Zaky? Nobody? No hands up? Ahh there they come Okay, you have a majority of girls actually, yess! How many women do you employ? AZ: We try to do 50:50, but right now the number is around 30:70. But we provide lactation room CL: Okay, I’m going to ask Zaky what he does, because I think that’s a really important point for the Indonesian’s economy, Because many of you know that participation rate of women in the Indonesian economy is much lower than that of men, and eventough there has been progress, you’re still at about 51% So 51% of the women participate in the economy, whereas about 81% of the men participate By choice or by necessity, we don’t know, but that gap is a significant potential growth, well valued contributions for the country, And there are policy that can help to improve those numbers and to offer women the opportunity to join, to become entrepreneur themselves, or to be an employee in a company Now, Zaky I know, has policies in placed, in his company that are very positive, can you explain to us what you do! AZ: Yeah, we provide for example lactation room, and daycare, so the women can put their children in the room where we hire staffs (to babysit), so the women can work and focus And also we promote remote (working environment), if you more convenience working from home whilst raising your kids, it’s okay, we also support that Because with the rapid change of technology, actually the tools are there, we can do Sykpe, we have WhatsApp to call and video call, anytime if you need to communicate So place is not a barrier anymore, and as a mom you can work from home CL: That’s impressive AZ: I think I have to ask you something The topic is; “The Future of Work”, in our field we have this AI, Artificial Intelligence, which said to take over the world, even we invest in AI What kind of jobs do you think will vanish? And how do it will affect Indonesia’s youth? Because Indonesia, as far as I know, we have the largest percentage of youth

We always mentioned about bonus demography, but I’m worried this going to turn up to be disaster demography instead So what do you think? What’s your advice to youth in Indonesia? CL: Well, first of all, I think what you mentioned: Artificial Intelligence, robotics, quantum computing, big data, internet of things, You combine all of that and it’s really transforming and will continue to transform more and more the way which we communicate, We work, we move around, the way we relate to money, and the way we relate maybe our place in society So, for all those reasons we need to be able to constantly adjust, and the point you’ve made about agility I think applies to our brain capacity, is going to rely very much on the professors, the educators, the rectors, the vice rectors, all mothers of the academy community whose passion and mission in life is to prepare all of you to have this agility, this capacity to adjust, this capacity to move from one field to the other, and to understand languages that maybe you, and certainly me, were not born with By that -I mean, there would be new fields that have to be part of the curriculum, and I was asking some of the professors in another institution of high reputation as well as UGM, what is important? And that dean said, “They will all have to be plural lingual.” And I said, what do you mean by plural lingual? Because in my days being plural lingual meant, you speak one, or two, or three languages in addition to your, but he said, “No..no..no…, it is that but also the ability to talk with computers!” The ability to code and to participate in the process, and to be able to not just to load applications, but to write and read in that language So I think the curriculum of today may look a little bit different, and I hope sooner rather than later, and I’m saying that with humility because I’m the daughter of professors And I know how passionate, missionaries, as well as conservative, professors can be But I think that I’ll have to, not all of them, there are few here so I have to be careful But I think that’s a very important component of how you equipped the extraordinary assets that a country like Indonesia has, because I assure you, I think it’s a blessing and it’s called Demography Dividend, but it can also be a curse because if that extraordinary potential is not equipped, suited to adjust to tomorrow’s world, they will fail, not you because I think your brain is already prepared, you have the capacity to adjust to focus into the future, and you probably are this plural lingual individuals that I was talking about But others who do not have the luck that you’ve had to be in a great university, will be disenfranchised, will be lost, will be prey, to funny learning, to funny propaganda, and that is not healthy, and that is not helpful for our society So I think the trainings by universities or schools would be important, but the constant life long training is also going to matter, because as you just said, what is working today, would be change tomorrow, and what has worked for the last 3 or 4 years of your education, which would help you to get the job you want, maybe in 5 years time would not be adequate anymore, so you will have to be constantly be in training throughout your life So be prepared to change job’s position and field of operations, but be prepared also to continuously open your mind to new skills and new tools I think that’s how we can avoid the curse and get the blessing AZ: Can you specify what kind of jobs maybe? Because I understand you have more experience in the world looking in every country, and you have been in Indonesia for 5 days right? How do you see Indonesia? And what are the potentials of Indonesia?

What kind of jobs do you think suited for our youth of tomorrow? CL: What I find extraordinary, first of all, since my last visit to Indonesia almost 20 years ago, the country has changed enormously I know everybody complaints about traffic jam, but it was a lot worst, there were few cars, there were more bicycles, moped, and all the rest, not so much bicycle actually, moped and motorbikes, but the world were not what they are today Yes, continue complaining, continue pushing, and challenging authorities but bear in mind that there has been improvement The penetration of internet, not enough, need to go further, and better coverage, but it’s major improvement and it had changes life, it’ll come to the point that I want to make in the second I think in this stage of development, the country has no issue with power, is something which is also a big plus, and clearly the banking and financial sector is many many times stronger, better, and more resistant to potential shocks, and there are Governance Review and fight against corruption that did not exist 20 years ago, which I hope will continue as they have been initiated recently Now, I have 2 numbers in my mind about Indonesia: one is 17.000, islands; the other one is over 1700, Startups in Indonesia Indonesia is the 4th largest nation when it comes to counting Startups, and this is quite incredible, because given the size, given the spread, given in a way not sufficient internet access yet, it’s amazing that vibrant entrepreneurs your sector has been given a lot as it has So I would say that those are major plusses for the country that I have observed and that I’m very impressed with AZ: Is that mean we as young generation have to running companies or? CL: I don’t think it’s going to be specifically for Indonesia, I think the nature of the work itself is changing, and will change Now you asked me what jobs would there be? I think it’s what work would there be? Rather than what jobs would there be? I think your rector, you were making that point He’s not listening to me, he’s looking at something far more interesting on his iPhone You were making the distinction between jobs and work, and you were saying that people will have a work or occupation not necessarily a job, and I think you’re right because if you to believe studies, whether if you look at the Mckenzie’s study, the Oxford University’s study, all the big accounting firm’s studies, they all say the same thing, in the US for instance constituent is not at least 50% of today’s job will be 30% automated and robotized, if you look at the Oxford University’s study, they will say that 2/3 of the children of today will have a job that has not yet invented The jobs of tomorrow, I can’t tell, I don’t think you can tell, we probably can guess what it will require in terms of frame of mind, ability to adjust, comprehension of a new technological tools, but what exactly would there be? I don’t know When we stopped using candles many decades ago, nobody knew how many people would be employed in the electricity generating power industry, and yet today the numbers are staggering It will be the same in the future, except, in my field that’s a big change compare with century or even decades ago, it would move fast, which is why your point about agility is critically important Let me ask you one thing, I told you that my parents were professors, your parents must have had an occupation, how differently from you where they working? What did you see that make a difference? Between the way you are operate, including in the personal life and your professional life, and the way they operated? AZ: Your parents were professors; my parents were teachers, teacher of SMP (Junior High School)

When in my parents’ era, there were less tools, less choices also, in our era, I think we have so many choices right now, that makes us confuse sometimes We have so many choices, we have so many news, even hoax news, you can choose whatever you want, you can watch any kind of video, from A to Z But the old generation, in my parents’ days, they were always mentioned about commitment For example if my parents want to meet a person, they didn’t had mobile phones, they had agreements, “Hey, let’s meet in this place, at a certain time.” They have to come, they cannot cancel it because they didn’t had mobile phones CL: Do you think that what gave them a stronger sense of contact, the engagement? AZ: Yeah, they were more engaged and committed because they didn’t have a choice But in our generation we have more choices, but somehow less commitment, except the ones who focus on their commitment It’s a flood of information, flood of choices, I think that’s the challenge for our generation and what’s differentiate from my parents’ era and mine My era is challenging because we have so many things CL: Would you agree with me that because of that, it makes education even more important, because from the multiplicity of sources, of information/data/knowledge that are accessible, if we do not have the ability to questions, to doubt, to select, then we are falling prey to anything that comes including fake news, including questionable views AZ: Yes, I think education plays an important role, the Government also have to play a bigger role, because nowadays everyone can do anything they want, we have to select the best one amongst these tools CL: Okay, that’s a really interesting point for me, I’ll tell you why. Because I was the member of the Government and I was in the policy-making business, and prior to that time I was in private practice, I was a businessperson And when I was a Minister of Finance, many entrepreneurs would come to me and say, “Don’t do policy, don’t do anything stay out of my way, and let me operate the way I want.” I find it extraordinary and welcome that somebody as successful as you, as innovative as you, would say; “Well, we actually need the government to do certain things.” So what would you give them as priority? Not necessarily the Indonesian government but any government in a country where you operate, what do you need them to do? AZ: I think to kill the unimportant ones (laugh) because there are so many of them, if you look at the news, the tools, so many tools that right now you can’t use, the government should kill these ones that are not important and not useful for everyone, filtering and screening CL: Filtering and screening what is fake and what is not right? Or to identify what are going to be most useful for the development of the country? AZ: Yes, find the most useful and promote them to everyone, something like that CL: And then we let everything else, but at least they can identify the priority? AZ: Yes CL: Okay. Alright, if ever I become a policy maker again, I’ll know what to do, so thank you I want to ask you something because I’m concerned about my children My children are about your age, a little bit older actually, and I fear that because they watch people like you, they watch Elon Musk, successful entrepreneurs,

I fear that they will assume and regard as their inspirations and their role models, people who succeed very quickly, make money next to no time, around 2 or 3 years after Starting Up become millionaires What’s your take on that? What should I tell them? Because I think it’s probably wrong AZ: When I was developing BukaLapak, it’s about 8 years ago, 2010, I’m focusing on the impact When I was launching Bukalapak, what is the impact of Bukalapak, even at that time we had no money, we don’t have the characteristics of successful company; we don’t have any money, I don’t have MBA in Harvard, (laughter) CL: Tell us where you went to school! He could’ve gone to UGM AZ: I don’t have any experience, my parents were teachers. So I have the characteristics of a not successful company, at that time CL: A question, did they support you? Did they say, okay try, go ahead! Or did they say, you should’ve be a teacher as well AZ: At the first time, I didn’t let them know CL: So you started behind their back? AZ: Yeah, I think they found it out after 4 years when they saw me on TV CL: So then they found out? AZ: Yes, they found out, oh you’re running a company, that’s okay as long as you make money But my point is, don’t focus on money. Money is not everything, it’s just a tool We have to focus on the impact after, of what you do, you have to focus also on personal development, and to have passion maybe What are you looking for? You have to know that, I think. You have to know what you’re looking for If you’re looking for money, when you already got the money then you’ll feel useless, because you already got the money, and then what? And I believe for UGM’s students are easy to get money I think it’s easy for them to get a job that they want, but you guys have to be grateful because only 1% of Indonesians can go to universities So, look for your purpose, and meaning is more important I think. Then the money will come CL: How did you identify your passion? And what was your driving force? Couldn’t that have been your parents? AZ: I think it’s your experience since you were born, your personal experience, or it might be passion or purpose I myself was born in Solo, it’s a bit suburban where everyone are doing small business (SMEs), and I saw they all have the same condition, from when I was a kid until now, if I went to see them now, their condition is the same, their revenue also still the same. So, it becomes a personal mission for me to help them, to empower them, to double their revenue with technologies, so it become my passion, related from my historical background CL: Do you think that’s very Indonesian? Indonesia is a nation, and there is a strong feeling and sense that it is a nation despite the fact that you have 17.000 islands,

so this passion of empowering people, of helping them move up, is this something that is shared by young Indonesians? AZ: I think so, we have a special culture, especially Javanese. In Javanese if you don’t help people, you feel as a failure, it’s not about the money It’s very personal I think if we work hard, based on passion, you wouldn’t feel stressful, you’ll be happy. It’s like when you have a hobby such as play the guitar, or play football, something like that, passion, because we do it from our heart CL: So in a way you disrupt their business? AZ: Not disrupt it, I think disruption is a wrong term, disruption happened because of inefficiency, so if we have efficient solution, I think everyone will be happy CL: So you improve their business? AZ: Yes, improve not disrupt CL: I can just imagine that share this meeting with big bank, which is announcing that the dividend were reduced by 20% but that’s an improvement of the business I think you’re right by the way, I think you’re absolutely right, but they’ll have a bit of a time to convey that message, you’re completely right AZ: I want to ask you a question, so we have a foreign investment in Bukalapak, this investment really depends on the macroeconomics, our worry as the founders is when the bubble come It worries us if it comes, what do you think? Is it going to come or is it late, taking a long time? And how does it will affect the world especially Indonesia? CL: Well I think the reason we are all apprehensive about the bubble is, the 2008 financial crisis, the big recession, which came as a major crisis in lots of markets around the world The situation now is completely different, the fundamentals of the economy are stronger, the financial and the banking sector is certainly much reinforced with better capital ratio, better supervision, and better regulation as well, we are back now to a normal growth of about 3,9% as we focused it, which is pretty much the average that we had prior to the financial crisis of the 2008 The only thing that change is, not in a positive way, a lot of corporates more in debts than there were in those days, I think that’s an area where we need to watch, and we’re obviously monitoring policies, financially tightening, will matter and for which policy-maker has to be equipped in responding case of sort But we will see market adjustment, there will be corrections because it’s the nature of the game, trees don’t grow to the sky, and we should expect that, we have seen it few weeks ago, the market are functioning properly, financing is massively available and still to this day, and the fundamentals of the economies are strong, so, market correction there will be but we are in a massively different situation than when we were back in a time of crisis I want to address you one thing, you said that you invest in Artificial Intelligence, and we have, at the IMF, we tried to anticipate issues, and we believe that issue of data, protection of data, sharing of data, access to data, lending of data, is certainly an intangible value that need to be better explored and better understood First of all, how do you deal with big data? And do you believe that some of the pioneer,

the Googles of this world had such a dominant position that essentially..case is closed and big data are going to be in the hand of few companies, and they would be able to give and restrict access as they wish? AZ: First of all, we believe in big data and the value of it because right now we’ve collected so many data, and we studied the data to improve customer experience but with the trend of cloud computing, everyone move, for example to Amazon, Google, or Alibaba, and this trend is really interesting because everyone gives their data That’s why I think the government role here is very important, more important in technology, because they have to control it because someone can abuse or hack these data, for example the bitcoin case in Japan, which was hacked. And it’s easier for, say, terrorists to get money So data sovereignty is inevitable, it is very very important for every country to control the data, they also need to analyze the data to have better policy, the AI or the big data itself should be in the government’s hand, of course the government must be competent, because the problem right now is chicken and egg, right. If we give data to the government, sometimes we worry it will be shared with everyone, but if we have a competent government, we can trust them The concept of a state, everyone give right to the state, everyone give data to the state, and the state take control, the competent state. I think that’s the future of big data CL: So the policy-maker, the government have to be involved? AZ: I think so CL: Our impression is, it’s not just our government, it has to be cooperation amongst government, so it’s a shared framework AZ: Yeah I think the cue word is: Supportive Government. Government sometimes control but they are not supportive enough Sometimes they are very bureaucratic, it takes a long time to process anything, so if we have a clean government, competent government, really fast, I think that’s very helpful for the players like us, or you guys someday if you have a company or working in one CL: There are governments actually which are moving the direction of adopting digital government, and certainly we have a membership of 189 countries and there are several countries where the entire government officials are digital Estonia for instance, Israel is another case, but Estonia is 100% digital AZ: I heard that we could be the members of the country? CL: Yes yes that’s right, that’s absolutely right, you can become a national Estonian and you can apply and be sort of “digitally Estonian”, that’s true I was discussing that with the former President of Estonia, the one who launched that, he saw the future, he was very visionary, by the way, I asked him, “Why did you came up with this idea that a government should be digital?” and he said, “Because when I was 14, I had a math professor, and that math professor was passionate about computer” And although they didn’t have a lot of money those days in Estonia, the math professor was inviting passionate students in a little warehouse where they had 3 or 4 computers, the old ones that you have never seen in your life, and they were coding and working and using FORTRAN, an old language that you have not heard of, maybe you have? Yes? See the professor have heard, and they remember, and I do too

“when things happen, change, business is conducted, everybody has access to it. And as a result of that, corruptions has gone down to the ground.” COBOL? Absolutely So because he was completely taken by this when he was 14, he remembered that you can actually really change the way which you conducted business, Not to say that it is perfect, nobody is perfect, and no country is perfect either, but it took massive inducement to proper governance, proper behavior, and fight against corruption I said, “Okay well I’m not the president of the country, we need to include those tools, we need to use them. “ And I was asking him, “How much did it cost you?” And the new President who’s just been elected because he has just retired said, “Ohh don’t ask him, he won’t tell you, but I can tell you”, and it was 5% of GDP, so that’s a significant investment for a period of time And I asked him, “What’s the outcome of doing that?” He said, “First of all, everything is transparent and available. So when we have tender, when we have procurement, when we have tax audit, “ So digital can be good in policy-making as well AZ: Yeah, I think it’s true, but the challenge usually; the government is not ready because they lead by sorry to say, old generation, they have to hire young generation, especially the young engineers, they have to be smarter than the players (companies) because they are the referee, so the player cannot be smarter than them. They must invite and invest in these talents to control the players What do you think of bitcoin? CL: See, the Master of Ceremony is looking at me saying; “Stop stop stop stop!” What I think of it? I’ll tell you in a nutshell, I think it’s very innovative technology that is being used, distributed technology, and that would be use in multiple area not just about the creation and transaction basis on new currency, I think the fight is that, this currency is not transparent, cover up all sorts of very strange trade, is a big alert to us that they should be a regular in framework, they should be enough control so that this innovation is not conducive to money laundry, financing of terrorism, financing of dark trade Most of you have heard about Alphabet right? The holding of Google How many of you have heard about Alphabay? Wow, I’m impressed. I’m really impressed because that was a very dark trade that has been eventually defeated by long standing discreet US investigation And they manage to actually kill very illegal trading that was operating in the dark web, and were clearly the currency of it, their favorite was bitcoin I think we shouldn’t kill innovation, we shouldn’t condemn, we shouldn’t said that they are here to go but I think we should really understand the complexity of it, the danger that it can pull I want to ask you last questions before the Master Ceremony stops me, because he looks more and more annoyed with me Because everybody is interested in jobs, what would be your conditions and the qualifications that you expect from any of those smart students before you decide to hire them? AZ: There are 2 dimensions, the first one and the most important is: attitude Attitude for learning, you have to be humble to learn because it’s a kind of paradox of smart people, smart people usually arrogant, it’s hard being humble but I think that’s the most important skill, especially in my company, usually the one who perform, the one who progress is the one who humble

And the attitude is the key to learn from anyone, even from driver, well everyone basically So that’s the first important trait, and the second is: hard skill, such as coding, the logic, analytical thinking, communication, etc., that’s what I call hard skills, but the most important is attitude for learning CL: Attitude, humility, curiosity, always willing to open your mind AZ: Like we have mentioned before, the world is changing really fast, I don’t even know what Snapchat is, some of you might’ve use it, my generation don’t use it If I asked the user of Snapchat of why are they using it? They said because it’s new We the older generations just don’t understand the function of it So the attitude to learn is very important to adapt to change, which is one of our culture also, to adapt to change CL: I think that’s a great way to close our conversation. Now, Master of Ceremony, am I allowed to announce our Instagram contact? Or you will do that? MC: The time is up mam, we are now about to start the Questions & Answers session. So thank you, and sorry to interrupt you earlier And now I would like to give the opportunities to the audience to ask some questions to Madame Lagarde and also Mr. Achmad Zaky, and if you have any question please line up behind the microphone Audience: Thank you very much for the opportunity, my name is Diodre, I’m from the International Relations of Universitas Gajahmada, and as we all know that we are now currently in the fourth era of revolution, whereas we have this endless possibilities, and as discussed in the discussion, education become a very critical point to prepare us for this era however soft skills and attitude are also important, so my question is: Do you think that the current education both formal and informal is efficient to meet the demand of this fast era? And what is the specific transformation needed? And with what can we accommodate ourselves, especially in the productive age to prepare for the future? Thank you CL: First of all I cannot answer for Indonesia specifically because I don’t know the education system worthy enough to pass judgments, but I think in many many countries, the education system is trying to catch up and is trying to cope with what they perceived as a gap in preparing students for the world as it is changing Some of us not having the right MBA, look at Zaky, he did not get to Harvard’s MBA, and it did not stop him from being extremely successful So, the ability to adjust, the skills that Zaky had mentioned, whether it be coding, statistics, psychology, that’s what I’ve heard many of universities’ Deans or Presidents recently tell me that those were the three of the focuses they were asked to be included in the curriculum by the business they oppose, whether it be the Startup companies or logic companies that want to compete with the Startups So if you go to some of the big ivy league US universities they will tell you that that any field that they teach which is usually the passionate students,

whether they teach music, whether it is theatre, whether it is literature, whether it is history, whether it is math, is always associated with digital learning, coding, it’s become another language that is require So that what I can offer, but I would not discount the ability that each of us have, to access knowledge, to access education, I’ll give you the example of the IMF: we provide technical training on the net, we use MOOC, it’s available and we have team up with good number of universities, but if you’re an official from the government, you can become qualified in public finance management by taking our classes and our curriculum online, without moving to Washington or seating in a classroom, yet have the same quality of teaching and same attention by the trainers as if you were seating in the classroom, and that applies across all field AZ: From me I think I want to point out the Entrepreneurship, Madame, it can be learn, at least with trial and error There is a gap in Indonesia, for example it’s very hard to pass the test to enter UGM/ITB, it’s only 1% of the Indonesian, but Indonesia have so many talented young people, but the problem is when they graduated, there are no jobs, no industry to admit them We have very limited industry, I mean core industry, our industry either: Agriculture, Banking, Mining, something like that We don’t’ have Technology, Research Science, Industry like Germany or US That’s the job of entrepreneur, I encourage you to be entrepreneur to built our industry, we urgently need them, and by that I meant we have to create a big, giant industry

Secretary of Veterans Affairs Robert Wilkie State of VA Community Town Hall

hello I’m David Frank evallo with the Veterans experience office today we are broadcasting live the first secretary Wilkie stated the VA virtual community town-hall event we’ve invited folks from across the nation for a community forum to be part of the conversation is occlude the VSOs state and county nonprofits academia community Veteran engagement boards community leaders federal non federal agencies advocates stakeholders service providers Veterans families caregivers and survivors today we’ll have two major fire parts the first 1.5 hours will include a discussion of the state of the VA and the collective impact of the community which we led by the senior leader of the VA followed by a Q&A panel featuring Jim warts key executive director for community engagement and vo executive in charge VHA dr. Richard Stone Undersecretary of benefits Dr. Paul Lawrence and undersecretary memorial Affairs Randy Reeves the second panel will feature alfie Alvarado Ramos president of the state v a National Association of the State Department of Veterans Affairs Herman brewer president of the National Association of County Veterans Service officers and Anthony Wickham joint staff j1 personnel programs National Guard Bureau Steven Austin senior executive se has three assistant chief of army reserve office the commander Army Reserve they will discuss how they are partnering with the VA to build capacity form partnerships and share what they are doing with local communities to support veterans and their families today’s vodcast will be recorded and posted on the VA v EO website post event during the panel Q&A sessions we will try to get as many questions as we can and those we cannot get to we’ll do our best to follow up and post answers on the VA website visit va.gov /ve as in victor alpha it gives me great pleasure to introduce the tenth secretary of the veteran affairs the Honorable Robert Wilkie Mr Wilkie was confirmed by the United States Senate on 23 July 2018 and sworn in on 30 July 2018 after early serving earlier serving as the VA as acting secretary before coming to the VA Mr Wilkie was an Undersecretary of defense for personnel and readiness the principal advisor to the secretary and deputy secretary on defense on the total force management over 20 years of experience at the national and international letter and as Undersecretary of defense Mr Wilkie served under James Madison assistant secretary of defense he served under Bob both Robert Gates and Donald Rumsfeld before that Mr Wilkie was a special assistant to the president for national security affairs and a senior director of the National Security Council for five years Mr Wilkie was vice president for strategic programs for ch2m Hill one of the largest engineering and program management firms in the world he is an officer in the United States Air Force Reserve and he has previously served in the Navy Reserve with the Joint Forces intelligence command methyls Naval Special Warfare group two and the Office of Naval Intelligence I would also ignite to acknowledge that he’s a fellow graduate of the US Army War College among his many awards and decorations Mr Wilkie is a recipient of the Defense distinguished Public Service Medal the highest non career civilian award for that department ladies and gentlemen VA secretary mr Robert Wilkie hello everyone thanks for joining us you’ve heard it said before but it bears repeating we cannot do everything for veterans alone we rely on community-based partnerships to serve veterans so the work you’re doing at the grassroots level where veterans and their families live and work is immensely important on behalf of all the veterans we serve together thank you yesterday I testified before the United States Senate about our vision for America’s veterans I’m glad to report that after some turmoil in the first half of 2018 the state of our VA is better it’s better because of the support of the President Congress in an unprecedented series of legislative action to reform VA and improve care and benefits for veterans and it’s better because of great work VA employees are doing tackling tough issues that have vexed us for decades and across the Carolinas during this time of great need surrounding hurricane Florence VA employees have worked around the clock to serve and protect veterans and provide foundational emergency response from our government as a Carolinian I’m grateful to them on behalf of my fellow veterans my family and my friends and I cannot begin to tell you how thankful and how proud I am of all of them our

priority at VA is customer service that is my prime directive I’m privileged to champion vaz commitment to excellent government service for all veterans service members their families caregivers and survivors in delivery of care benefits and memorial services when veterans come to our VA it is not up to them to get us to say yes it is up to us to get veterans to yes that’s customer service excellent customer service is my responsibility and the responsibility of all of our VA employees for the first time we have a customer service strategy framework and governance structure and VA is the customer service lead for the entire federal government we will be guided by our core values integrity commitment advocacy respect and excellence and we will strive to ensure consistent delivery of high quality care benefits and memorial services many of you can help us in that sharing your insights perspectives what you’re hearing from veterans will help make sure there are no gaps in supporting veterans in your communities that’s a lot that can happen in Washington DC but that’s not where the most important work is the most important work happens at the local level communities have the greatest potential to improve the quality of life for our nation’s military veterans their families caregivers and survivors that’s why we’re partnered with communities and stakeholders they’re organizations across the country listening to you we’re learning we’re building on the momentum of successful community engagement models was only three years ago that the first community veterans engagement board met in Connecticut today they’re nearly 150 we established the veteran friendly communities initiative to encourage even more communities to organize those clubs see Babs help veteran advocates service providers veterans and stakeholders to identify community goals and resolve challenges locally than improved service delivery and our veterans see tangible outcomes in Northeast Ohio in collaboration with VA state county and community partners nearly 1,000 veterans receive services in just two-and-a-half days they file claims enrolled in health care and learned about their memorial benefits at Pikes Peak they hosted a clergy training program in June that brought together over 50 partners from across more than 40 organizations building relationships promoting growth reaching more and more veterans and Families and we’re going to continue strengthening strategic partnerships by leveraging a combination of data tools and technology their force multipliers for each of our outreach efforts RBA is giving veterans access to care and benefits a VA that veterans choose because we offer world-class customer service across all of our operations and we need you all of you to achieve that vision for veterans who have given so much to America I’ll end with the story I’m very proud of and it comes from President Eisenhower a few months after he was inaugurated President Eisenhower was told that he had inherited a presidential yacht being a man from America’s heartland President Eisenhower thought that the yacht was an extravagance unworthy of a democracy at war but the one person whose orders he could not counter manned Mamie told him that he needed to keep it but only take it out when America’s warriors were on board so a few months after the inauguration 40 Korean War soldiers some horribly disfigured others missing limbs gathered on the yacht Williamsburg and many of you have seen the Washington kabuki dance that followed the president got into his limousine got to the Washington Naval Yard but before he could get on the ship the Secret Service ran ahead of him to separate the commander-in-chief from his troops as only a man like Eisenhower could do he yelled halt get behind me I know these men he got up on the deck and he asked those who could to stand at attention and he addressed them as a commander addresses his troops he said that you will never put away your uniform you live every day to remind Americans that the price of freedom is never free and speaking in the same way that his friend from England George Orwell did he said you also remind Americans that they sleep soundly at night because of your sacrifice I can think of no better testament to the mission of VA than to say that we’re about reminding our fellow citizens that the cost of freedom is never free and we

remind our fellow Americans while they sleep soundly at night the future of our veterans is in your hands and you’ve shown time and again that that’s well placed thank you and god bless all of you and your families and god bless America’s warriors now let’s take some questions Thank You mr secretary take some questions from our community audience in fact we’ve gotten hundreds of questions in and I hope we can get to as many as we can for those that have registered for today’s event you can type in your questions in real time click ask questions to be part of our conversation sir the first question is from Andrew in Orlando customer service is your highest priority for the VA and your leadership what does good customer service look like in the behavior of employees in the experience of veterans and their families caregivers and survivors let me start off with a an answer that is probably not one that we think of when we think of customer service as I’ve said across our VA from Las Vegas to Boston customer service must fir to begin with ourselves we have to talk to each other and with each other across compartmented barriers within our VA so that we cross pollinate our ideas and experiences with each other and we better prepare ourselves to serve and honor our customers with effective benefits and health service delivery that are easy to access we create a positive and consistent emotional experience that is the heart of what we do veterans and their families and caregivers will then trust and use VA we’re actively implementing a customer-focused tool at our hospitals and clinics to improve those experiences including we care rounding standard phone greetings on the moment training and more importantly our red crow red code ambassadors program to listen to our veterans voices and needs we’ve built veteran signals a real-time survey feedback tool currently over 70% of our outpatient feedback is positive and I was happy to tell the United States Senate that yesterday but that said we also received concerns and recommendations that focus on areas like safety pain management phone wait time and travel pay that feedback allows us to pinpoint and improve those areas and deliver better customer service thank you sir and we’re starting getting a lot more questions and several compliments for thanking you for giving this presentation in time today the next question is from Rob Robert Andy Washington DC what can members of our sieve ABS and veteran friendly communities do to best support your customer service goals let me start talking about what I can do in my travels around the country I interact with not only our political leadership but I interact with the media and I’ve told our VA community that one of my most important duties is to tell the good stories that are happening in VA across the country so in response my charge to you is to get involved be our partner invite others to be part of a see Babb or other veteran advocacy group and be part of the solution at the local level tell us what your veterans and families need make improvements locally such as filling gaps and transportation in respite care encourage our veterans to complete our surveys we use those tools we read them and I was able to report to the Senate about our most recent results yesterday give us the information we need to improve services where it matters most I’m paying attention to these and so are my leaders mr. Kerry Bob from Colorado Springs how can communities help improve the customer service experience of service members as they transition into veteran status well let me talk about what my previous job was and what the response of secretary mattis was is to your question previously I was the Undersecretary of defense for personnel and readiness and I was charged with making that transition to veteran status as easy as possible for those coming off of active duty we’ve initiated at the Department of Defense a whole series of programs on education on transition on education and on the services that are available to veterans in that transition period between active service and veteran status I’m glad that we have a partner in the Secretary of Defense I’m also glad that the Secretary of Defense uses VA when he returns home to Washington to see his family several times a year so we need everybody especially our sieve ABS to also connect with service members during their transition back to civilian life start doing that before they’re discharged through the re-entry process into their new life and continue the support until they fully reintegrated back into our communities I want to say one thing that I think is most important about VA we speak a language that is unique the

language of the military culture those young people coming off of active duty know that they can reach out to us because so many of us have shared their experiences in uniform so my charge is also to reach out to the installations in your local community not just active duty but to our Guard and Reserve components to invite them to join you our Veterans Benefits Administration and the Department of defense transition Assistance Program tap engage six months prior to discharge and conduct targeted outreach twelve months post discharge to integrate veterans into VA health benefits and services to get the items they need as a civilian and the items they need to take care of their families we want you to distribute welcome kits to service members in transition and to veterans who may have used VA but can also still benefit from its services sir I think we have time for just one more question Dan and Boothbay Maine what difference will veterans and their families see and our customer service as a result of the passage of the Mission Act will there be more access yes sir let me let me talk a little bit about the past as we inform the future I am proud to tell people that one of the joys of coming into this department every day is that I share the office and the desk once owned by General of the army Omar Bradley who was the head of the Veterans Administration immediately after World War two general Bradley is probably not only the most famous be a leader but its most visionary leader he was faced with the VA that was about to accept 11 million American warriors coming off of active duty in World War two and he had to figure out how we achieved a holistic approach to serving them by including the civilian sector by including the academic sector by bringing the Department of Defense into the mix and creating a formula by which we could serve veterans best that has really been the way we function since the 1940s but this mission Act that was passed this year will fundamentally transform elements of EA’s healthcare system fulfill the president’s commitment to provide veterans with more choice in their health care providers providers closer to their homes and prevent a funding shortfall in the current veterans Choice Program the Act will consolidate VA zku mmunity care programs into a new veterans community care program this will strengthen VA by merging the department’s community care programs into one system that is easier to navigate for veteran VA employees and community partners this helps us serve veterans better and helps veterans get the right care at the right time where they need it our program of comprehensive assistance for family caregivers is expanded to all eligible veterans of all eras of service that means we have created we have redressed an historic wrong so for the first time our family caregivers from Vietnam from Korea and World War two will now be part of our VA family post 9/11 veterans have benefited greatly from this program and we’re working with Congress to secure funding for this greatly needed expansion we anticipate a hundred and fifty thousand veterans as I said of all eras who may be eligible for the program when the changes are implemented as I mentioned general Bradley this is the most transformative period in the history of our department I think it’s exciting and I look forward to working with all of you to implement it Thank You mr. secretary well introduced our panels in one moment without further ado I would like to introduce our distinguished VA panel

first up Jim Ward’s key executive director for community engagement in ve Oh veterans service members caregivers survivors and community partners with us today welcome on behalf of dr. Linda Davis who could not be with us today due to an injury there’s our ve Oh pleasure to welcome you va is partnering with communities across the country engaging our communities and stakeholder organizations there’s a lot that can happen in Washington DC but the best most tangible and most important work is caring for veterans that happens at the local level thank you all for joining us today we offer our gratitude to the volunteers and community partners who are consciously to improve the lives of the veterans neighbors we recognize that best solutions for veteran is not always going to be at a VA hospital or clinic we understand by working together with community partners veteran benefits from a better holistic veteran experience we are excited to share a modernized outreach and engagement approach to synchronize and unify community efforts and v—aids outreach offices to create an integrated feedback loop with initiatives that are data-driven deliberate and intentional to improve customer service the community partnerships we’ve seen tangible outcomes such as collaborations with community veteran engagement boards and community partnerships and the veterans experienced action centers where recently has been referenced in Northeast Ohio 932 veterans exactly receive services in two and a half days we will have pop-up action centers that will place the communities where veterans reside providing face-to-face services at communities where our veterans live VA is also leaning forward and working with DoD to fill a gap where a Reserve Component and National Guard reside to ensure they have resources and information needed for them to enable a smooth transition with the VA door collaboration with DoD building healthy military communities initiative we’re ensuring BH FC has an understanding of collaborations and effort already in place in communities by listening to all of you we have continued to learn and are now in the process of building on the momentum of the successful community engagement model and a familiar term you know as a community veteran engagement boards see beds as you’ve heard and as we call it our combat multipliers they are grassroots collaborative networks working together with one goal in mind improving the outcomes for veterans service members caregivers and survivors we modeled our C verbs off of a successful community veteran advocacy group across the u.s. specifically San Diego’s one VA board we needed that same spark and passion that embodied to ignite across the nation now we have 149 C verbs across the country and that number is growing these communities are fired up to come together and improve the lives of the veteran residents to those groups that are already meeting the needs of their communities we say thank you we want to join you please please let us be a more integrated part of your solutions in areas where groups don’t exist we hope to inspire a community movement with local leaders if you are interested please contact us we have the tools at framework and will help you across that finish line see verbs are about getting all the right people who can make a difference in a

community at the same table to work collectively not competitively we have the same mission Drive and passion to make a difference in our veterans lives but we have to do it together once again collectively that’s when and where we can create a sea sniff acun and lasting change at the end of the day it’s not the VA experience that matters most but the veterans experience Sivas provide a forum for veterans to easily identify and reach people who can help them voice their opinions and provide valuable input to improving resources designed to serve their needs starting with our local VA leaders in your community we’re building stronger relationships to work in tandem with the best solutions for our veterans where they live and work see beb’s create networks improve access to resources bridge gaps and create local solution what works in Jacksonville Florida may not work in Madison Wisconsin and that’s okay but from Anchorage to Houston Pittsburgh to tamper more than 12.5 million veterans and 50 million families caregivers and survivors currently reside in an area supported by a sieve AB one day we hope to expand the footprint to see verbs of course all communities to foster a coordinated system of care where veterans and their families thrive it’s very important to understand this principle though see verbs are not about the VA at all there are grassroots movement focused on helping veterans with the support they need right where they are the VA does not own see vets we do however support and assist what the see vets tell us is important to their communities see verbs are community initiatives local induced initiatives they include representatives from all parts of the VA but are driven by local community leaders that’s why I see verbs are so effective they can reach and help veterans places that the VA cannot do alone VA has enormous resources see verbs are one of our conduits for communities to access those resources we want see maps to see those resources as their tools we want see verbs to see the VA as their partner well we want see reps to CVA as a tool make no mistake about it we are also using si verbs as one of our tools and that tool is to listen see verbs act as a megaphone from the community directly into the ears of our hospitals benefits and cemetery directors we are listening we are listening in your communities through si verbs we are listening in our facilities with the veterans experience feedback tool a powerful new survey connecting with veterans immediately at the time of their VA interaction we are listening to your trending issues to the VA to the White House VA hotline a 24/7 call center we are listening to you to the veterans family caregiver and survivor Advisory Committee chaired by senator Elizabeth Dole we are listening and we are acting we’re implementing new customer service training to improve the patient and benefit experience based on what you’ve told us we’re creating new opportunities for veterans to receive more care at home instead of at assisted care facilities we’re creating a culture within VA that ensures the process is centered on what makes sense for veterans not the VA human centered design principles are at the core of all efforts and see verbs or evidence of that please engage with us tell us what we can do better tell us what is working tell us what is not visit our website for tools best practices and frameworks that we have developed based on your successes to maximize our collective impact and at the end of the day what truly matters is improving care and services to our veterans you are making such incredible impact and our team at the veterans experience office and I thank you for everything you do on behalf of Linda Davis our chief veteran’s experience officer and our team thank you for joining us today and working with us to improve the veterans experience thank you David I’d like to next introduce executive in charge VHA talk to Richard Stone thank you first of all let me begin by saying

thank you to the secretary and thank you to Linda Davis for the leadership that she’s shown and making customer service the centerpiece of our transformation I’m very proud to be with you today and represent the 300,000 plus employees of the Veterans Health Administration who care for more than nine and a half million veterans who have really engaged in us the ability to deliver excellent health care they’ve in that engagement they’ve expressed a trust in us that trust is a sacred trust that we don’t take lightly we recognize that there’s nearly 20 million veterans in this nation only about half of them have really sought care from us we believe that this customer service effort should be the centerpiece that brings the other 10 million plus veterans to us for their care the secretary talked about some of the work that we’re doing but remember that in the VHA we have four primary missions the first I’ve talked about slightly which is the the delivery of health care and I’ve talked about the trust that goes into the decision a veteran makes when they come to us for that care but our second mission is research and that research is entrusted to us almost two billion dollars a year in American taxpayer dollars to do research on the injuries that are sustained in service as well as the diseases that occur as the result of service we’re very proud of the research that’s being done and we’re very proud of the nearly 1,700 academic affiliations we have around the United States and the world that supports that research our third mission is training more than 70% of the physicians in this nation are trained in VA hospitals and VA health care institutions I am one I completed my training and the old Ann Arbor VA that is now the Detroit VA and I’m quite proud to say that my relationship to the VA has remained ever since finally our fourth mission is our emergency response capability we are the safety net for the American people when a disaster happens whether it is a shooting in Orlando at a nightclub or it is hurricane Florence coming up the East Coast today as we speak there are hundreds of VA employees delivering hurricane response in southern Virginia North Carolina and South Carolina in our mobile clinics that we placed because the destruction of some of our community-based clinics or in individual shelters where they’re seeking veterans who need help prior to the arrival of Florence more than 11,000 at-risk veterans were contacted by VA employees to ensure their safety to ensure their oxygen supply was right to ensure if they had limited mobility they were safe they were moved if necessary and the hospitals that we moved them to we assured were in in safe environments the second area of an important transformation as part of this customer service transformation that we’re talking about is becoming a learning organization and what I mean by that is we need to in a much more rapid manner deliver the results of our research in our advances or our best practices across this very large system today it takes us too long to take a best practice that might occur in a hospital in South Carolina and propagated across our system part of becoming a learning organization is empowering our employees at the appropriate level to make decisions not dependent upon senior leadership’s concurrence but when a decision seems right to move forward with it finally I want to talk a little bit about modernization of our system which is a third pillar of our transformation modernizing the centerpiece of modernization is our electronic health record modernization from our current Vista system which has served us so well for many decades to the new Cerner system which will be the same as the Department of Defense we do this because it forces us to re-examine all of our business processes it forces us into a common platform to share data for the

benefit of active duty servicemen and the lifetime of our veterans it helps us modernize how we operate but most importantly it gives our veterans a uniform experience when they come to see us I invite your participation in this effort but most importantly I invite your support and your counsel as we go forward later in this this panel you will hear from a number of our county and state partners we are dependent upon them to help be our eyes and ears as we go through this modernization towards truly great customer service thank you it’s my honor now to introduce Undersecretary of benefits dr. Paul Lawrence thank you David the Veterans Benefits Administration distributes and manages the benefits that veterans have earned on the right you can see our portfolio of products that we take care of let me go home through and highlight a couple compensation is the payments we make to veterans who have suffered a service related injury while they were servicemembers as you can see our projections are that will pay over five million veterans ninety five billion dollars we run a pension program for veterans who are in difficult situations education refers to most regularly the GI Bill service members became veterans they earned benefits to go on and be educated and that’s the GI Bill VR&E stands for voc rehab that’s our counseling effort to veterans you need special attention and help as they transition back into the workplace and housing refers to the VA back mortgages that we administer so people can one day own a home and build wealth and finally the insurance portfolio is something as mr. Wilke points out in reference to the 100 years ago World War one ended the insurance portfolio is also a hundred years old and it’s actually the twelfth largest insurance portfolio in the United States where we pay veterans who invested in insurance planning for the future and amongst the reason they invest in US based on our surveys is the trust they have that they’ll actually get their money and their lower right you can see that we have a very large footprint across the United States and into territories and well as employing more than 20,000 employees in the VBA the next slide talks about some of our priorities and like dr. stone we also have three priorities the first one on the upper-left talks about providing veterans their benefits in a manner that honors their service this is very similar and Mister of war Mr Wilkie here I say identical to his theme on customer service but we chose this language so it captures Mr Wilkie points out that special nature of veterans dealing with veterans that there’s something very special about that and then what we do at VBA is some things that our veterans experience in the regular world we answer phones we processes case we open mail their expectations that we’ll deliver very strong if not world-class service and that’s what we’re striving for below I listed some of the accomplishments and the hundred days I’ve been and I’ve been here we’ve done things like streamline the headquarters at VBA so we could allocate some more resources to a new office it’s called Oh Ted the office of transition and economic development so we can better help veterans reintegrate into the the working world in addition we’ve hired more VR ne counselors first because it’s the right thing to do and second because we’re required by law so we can provide more customized attention to our veterans as they transition back in the middle we talk about fiscal stewardship with over a hundred billion dollars to distribute it’s very important and we understand its importance to treat this money carefully and accurately this is something we take very seriously the accomplishments we focused on are watching out for fraud waste and abuse and improper payments we understand the very sacred trust the American people have given us with this large sum of money we want to make sure we’re paying very special attention to that and finally on the right hand side we’re talking about fostering a culture of collaboration this is understanding as everyone spoken about today that VA is important in this veterans journey but we also do with many other people VBA we work very closely with the veteran’s service organizations and the county and state folks who you hear from in a few minutes is dr. stone spoke about their very special partners we make efforts to engage them directly and regularly on a formal agenda we deal with engagement across our organization we have a director’s Advisory Council so we can hear from folks in the field delivering services to veterans as well as being part of the broader VA Enterprise so that we stay connected to that extent and finally I listed the portfolio of products and things we do at the very first slide but I think it’s also important to take a step back and think about how we really think about VBA and what it does and I think about

VBA helping veterans you know kind of succinctly helping them realize the American Dream and let me explain for a minute if you go back to the Declaration of Independence you’ll recall the phrase life liberty and the pursuit of happiness well this time pursuit of happiness meant economic well-being and prosperity and if you think about the programs we have and the times that mr willing could talk about general Bradley showing up to run the for the beginning of the VA you begin to see that time the World War two had ended it was coming to an end his people were planning for what would happen to the veterans as they were returned how would they reiterated to the working world and this is when the GI Bill first would appeared folks were also wearing about where would they live that’s when the home loan product started and then of course it grew we had compensation for people who had been injured appeals and the like in that sense voc rehab counselors and insurance for planning these were the products and the activities that people could do to reintegrate and find a good career and get back into what they had done before they’ve gone off to protect us the office of transition and economic development is very important to us because we want to help people understand the portfolio of these benefits you may be able to understand exactly what you need but what we’re thinking about is how the world is changing take a service member who enlisted when he or she was 17 or 18 and comes out now three or four years later perhaps they have no role models in their life of what they did for higher education and this is a good example to contrast for say 50 years ago that period of time higher education meant going to college but now of course as many opportunities it could be college it could be an apprenticeship it could be online learning these things might be difficult to handle and we know VBA can help folks conversely are also aware that folks who are not younger are now experiencing differences in the working world jobs have changed new skills are needed and they’re turning to VBA so we see that there’s an active role for us to play as people begin to realize the American Dream and take advantage of all the benefits they’ve earned so I agree with Mr Wilkie and others who have spoken it’s really an exciting time to be here at the VA the president value is what we’re doing the Congress has been very generous everybody is rooting for us to succeed we’re very excited as Jim has pointed out we’ll all look forward to working together on this mission thank you and finally the Honorable undersecretary memorial Affairs Randy Reeves thank you David it’s my honor to be a part of this team here serving our veterans each and every day it’s also my honor to be able to speak to the vast audience of people devoted to serving veterans across America as a Navy and Air Force veteran self it is my privilege to carry on President Lincoln’s legacy to honor veterans in perpetuity I’m not just the undersecretary for cemeteries I’m the undersecretary for memorial affairs and our mission at NCA is to do everything possible to truly memorialize those who have worn the cloth of our nation our vision at NCAA is simple and it’s very straightforward our vision is to ensure that no veteran ever dies it has been said that each and every one of us died two deaths we die the first death when breath leaves us for the very last time but we only truly die and at the time no one speaks our name or tells our story it is that second death that we are committed to making sure our veterans never experience the National Cemetery administration is comprised of 136 national cemeteries across the nation and we provide perpetual care to over four and a half million veterans and their family members we maintain over 9,000 developed acres of national shrines and of course we could not do this alone in fiscal year 17 alone volunteers donated almost four hundred and sixty-six thousand volunteer hours and service to our national cemeteries we also partner with a hundred and eleven National Cemetery administration grant funded state and tribal cemeteries to make sure that this mission is is taken care of each and every day for our veterans in the past nine months I’ve visited nearly 50 national state and tribal veterans cemeteries across the country I see the pride in all of our team members and maintaining these hallowed grounds and over and over I hear them say I treat each veteran and family member as if it were my mother or my father and that’s the truth that’s exactly what they do each day in my world there are two type of heroes there are veterans and there are those who serve veterans we are fortunate in the National Cemetery administration too happy to be among both types of heroes in the next few slides I’ll highlight some efforts that we’re doing to achieve those three priorities that are on the

slide you’re seeing right now one of our key initiatives is the veterans legacy program recently I was down in Florida when a student told me that the combat veteran that he was researching served in World War one he was a graduate student and I asked the young man what was important about the veterans legacy program to him and what he said to me is sir I was able to bring my veteran back to life the veteran that he had researched was a World War one veteran who had been lost to history but through his research and through his work that veteran is now being his story is being told and his name is being spoken and he will never be forgotten we currently have partnerships in ten universities across six states and our goal is to partner with universities and organizations in each of our 50 states and also in our territories with the veterans Legacy Program as a part of this program we have professors and teachers who have do extensive research on our veterans I recently received a note from Miss Allison Browning from JP McCaskey high school in Lance castor Pennsylvania she wrote me it has been awesome to research a war war one fallen hero from Pennsylvania who is buried at Fort Indiantown Gap it has been wonderful to visit the World War one sites in Europe and it really put historical events and battles into context and perspective I am excited to share what I learned through this process with my community my colleagues and my students and that’s really what this program is all about is to take that information back to the communities and to bring that that information to our students to our young people so that they can be a part of this national movement to make sure that our veterans are honored forever and I’d ask each and every one of you to take a look at our legacy web page and it’s located on our webpage at CEM va.gov someday we’ll be able to walk up to headstones and use a smart device to be able to interpret the letters that are on a headstone and that will and at that point you’ll be able to pull up the history and the information about a veteran of their service what they’ve done even after service pictures photos uploaded by families and a number of other things well that times now we are just about ready to launch our digital platform so that we will be able to have that in each of our national cemeteries so that the public can go there and be able to access information about our veterans at any time using this digital platform I’ve been down and tested the prototype in Florida and it works and it’s a wonderful wonderful tool to memorialize our veterans in such a special way today over ninety two percent of America’s veterans have a burial option in a national state or tribal cemetery within 75 miles of their home our goal is to reach 95 percent by the year 2022 we’re ahead of schedule I might note and we have not forgotten about what I call the hardest five percent that’s that other five percent of veterans that live mainly in our highly rural areas across the nation we’re working with Congress and communities and many many others to make sure that we put programs in place so that they can be honored like the rest of our veterans across the country this is why I’m excited to end my prison presentation talking about the successful partnership we have with state and tribal governments in a 111 state and tribal veteran cemeteries that complement our national cemeteries by providing veterans with additional dignified burial options we are providing a service that we could not otherwise provide in burial benefits to as many veterans as we do across the nation in FY 17 the 38,000 interments that are listed on the slide that you’re seeing translates into about 22% of all the burials in national state and tribal cemeteries that’s significant I believe that this is one of the most effective no I don’t believe I know that this is one of the most effective state and federal partnerships in our entire government veterans and their families live in local communities and no one knows them better than our local partners I believe that we can best serve our veterans by empowering inane and enabling our state and local partners as I said before that’s where our veterans live locally thank you for

caring so much about America’s veterans and thank you for this opportunity to be able to speak to this audience thank you David thank you at this time we’re gonna take some questions from our community on it’s in fact we’ve received twelve hundred and sixty-four questions so we’re gonna give to as many as we possibly can the first question I don’t have a name on it but the question is how can I have a voice in the community on the services I received from the VA and what is the VA doing with communities to support us where we live Jim I think that might fall here let me start off this answer VA is listening to the veterans voices and their families across communities through various outreach and engagement efforts in addition to data tools and technology that enable a modernized approach to improve how we do business we are synchronizes community engagement efforts and outreach efforts to create an integrated feedback tool with initiatives that are data-driven deliberate and intentional to improve customer service so we are measuring trust easy motion effectiveness at all VHA facilities in fact with about 150,000 surveys per week to veterans we are able to pinpoint opportunities for improvement and you know actually at this time I mentioned VHA in the 150,000 surveys so dr. stone if you wish to comment on our emphasis and he listening to the veterans in and medical centers in our communities so first of all Jim thanks and and I we we all appreciate the surveys that are being done and and they help give us an important pulse check of how we’re doing with the veterans that we’re serving I think I think I’d like to go back to the question and that is how do I have my voice heard and I think it’s really important for us to recognize the fact that we we need to be responsive to the veteran community and I talked during my my more formal comments about the veterans that have chosen us and those that haven’t that voice can be heard through the VSOs so I encourage your participation in the VSOs or if that’s not appropriate for you I encourage you to reach out to places like our vet centers that are distributed in 300 different locations around the United States that you can reach out to and come in and really discuss your needs and they can connect you into our systems I think that the thirdly just reaching out to the healthcare institutions and saying you know how can I be a volunteer how can my voice be heard the secretary talked about our red coats those are great ways for people to begin to participate with us help them to understand what we’re about and help them to recognize the fact that our doors are open and we want your input so Jim thanks thank you next question looks like this is for you mr. Reaves my community where can I learn about legacy programs at our local VA cemetery and it’s followed by a second part of that question how can the university I work with getting more information about the legacy program well Jim our thank you for that that question and first of all our Legacy Program all the information is on our website at WWE MVA CoV anyone can also call our legacy office at two zero two four six one five three six two but to answer the question colleges and universities can apply for grants to be able to serve in this capacity where they do research each and every day in our national cemeteries people can learn about the program as it is right now on our website and they can also learn about it by calling our legacy office they’ll send you information all you have to do is call them I know that we’ll post all of the information that I just stated after you know with this program secondly I encourage if you are a veteran service organization if you’re a community partner if you’re in a sea vibe or if you’re a veteran in your community encourage your local university college or nonprofit organization who may be doing this kind of work to contact us so that we can help them through the granting process because as I said before we want to extend this to every state in the nation so that all of our veterans can be remembered forever and so that we can as I said make sure that no veteran ever dies thank you very much appreciate miss Reeves the next one is actually a compliment thanking us for

putting on this presentation the next question I have is from Dave in New Mexico tell me more about the mission Act and anything new on the new GI bill why don’t I start with the new GI bill so the the new GI bill is mr. Wilke pointed out was one of a series of laws passed in 2017 to you know help veterans some sections of the bill went into effect immediately in August of 2017 but a bulk of them seventeen sections of the bill we’re going to effect on August 1st of this year we implemented 15 of those sections on time and the last two that remained have to do with some technology issues those are going a little slower than we estimated but in terms of veterans going to school and being paid we’ve made a commitment from the very beginning that that would happen so as we saw this kind of coming into focus we hire 200 additional people to manually process the veterans checks and there are housing allowances in the like so everyone’s getting paid unfortunately it’s on last year’s rates but we only think they’re about one percent off on the new rates as we understand them so our commitment is you will get paid you all should be able to go to school the schools know this and our commitment is that if we overpaid you you can keep the money and if we’ve underpaid you once we get things back up and going we will reconcile that so you get the additional money so our intent is to veterans to go to school that’s what’s happening and it’s much more about you know understanding the situation we’re in and how we’re gonna make it right when it all is up and going so let me jump into this and pull thanks for your answer and Dave thanks for a good question the mission Act will fundamentally transform the Health Administration and let me begin by saying it closes out the choice Act which was put in place after our access crisis of 2014 and moves us from more than a dozen different ways of buying care in the community to a single method and you so you’ll see at the end of this year or end of this calendar year you’ll see us executing some contracts that allow us to more effectively by care in the community it also allows us to recognize the role of caregivers across all ages and service areas of veterans and currently we can only support caregivers for those post 9/11 families that’s just inappropriate and thankfully the mission Act will allow us to recognize caregivers that are supporting our great veterans at home over first our pre Vietnam and Vietnam era and then secondly about 24 months later between the Vietnam era and the 9/11 veteran and so within the next two years all families will have this benefit available to them I think thirdly it begins to clarify demands that we do a complete study of the healthcare delivery system that’s been in place since 1947 well frankly since 1947 many of our veterans have moved veterans aren’t in the same spots that they used to be or where we have institutions and it demands that we study beginning this fall all 98 of our service delivery areas and then emerge from that two-year study to a commission that will begin to evaluate whether we have the right footprint in place for the future for the next 10 to 20 to 40 years so those are some of the things that the mission Act does thank you very much we’re getting a lot of questions on choice and Community Care Network what changes will the Mission Act bring to the choice program and how do you plan on communicating to the public this is a generic question from several of our audience participants and I think it reflects the fact that our current more than dozen ways that we’re buying care is incredibly confusing and is confusing to the veteran is confusing to providers and the idea of unifying into a single method of buying care will make it much easier for us to assure payment to providers assure participation of providers but make it much easier for veterans to understand when they’re eligible for care and when they need to come to us for their care now it does not remove our role in helping to integrate what can be some very complex care for our veterans because of the complexity of their service related disabilities or injuries and it keeps us in partnership with them for the future but it does allow us to be able to say to a veteran in a very clear manner

you’re eligible for care and in the very near future you will hear us announce the access standards for when you’re eligible for care in the community and when you’re not and the Secretary is in the final stages of really working their way through that decision on Act standards thank you very much mr undersecretary again I’m getting a lot of comments during the questions like if I’m having an issue if I’m having a problem who do I contact and I’d like at this point if I can give out the president’s pledge the White House hotline and that number is eight five five and I’m going to repeat this eight five five nine four eight two three one one again eight five five nine four eight two three one one and as part of the customer experience let me turn that back to the distinguished panel how if I have an issue with the VA or any of the services who would I get ahold of so for VBA for many of the issues I talked about calls to that number emails to our website and the like get instant attention on our website we have different call numbers for the different services the GI Bill and the like so it’s all right there my monitor carefully the the attention we pay to those some are complex and they get individually researched others are our requests for information so we try to have as much up there so people can access the benefits in addition as I indicated my formal remarks we answer a lot of phone calls trying to step the veterans through the process one thing that I would like to comment on that though is that as these calls are coming in quite often we look at the trends on them we look at the analysis so if there is a situation that’s happening we look at a long-term solution so we can settle it so we’re not just taking individual calls in solving but we look at potential problems that we will solve so we appreciate these calls coming into the White House outline because that gives us an opportunity to analyze our systems and react to once again we’re working through modernization and we’re trying to improve the process to serve our veterans better thank you the next question it’s coming and I don’t have a name on this first I would like to say thank you for the VA helping me get my life back on track I truly appreciate it I have chronic pain I’ve been a chronic pain patient severe cervical back damage I’ve been taking narcotic pain medications is the Willing VA willing to start looking into experimental medications and alternate treatments so I mean it’s most appropriate I take that one I think so absolutely look it is a national tragedy the fact that we have so many of Americans that are addicted to narcotics across this nation the VA I’m very proud of in that we have worked tirelessly to try and find alternatives for opioids for for relief of chronic pain so we have looked at holistic approaches from acupuncture to yoga therapy to massage therapy to actually synthetic alternatives in fact we have just started a study in the non psychotropic portion of marijuana that we have started looking at that chemical for what effect it may have for both chronic pain as well as post-traumatic stress disorder and so we’re more than willing to look at it we need to find alternatives to what has been a 30-year saga of increasing use of of narcotics for chronic pain and I’m quite pleased that we’re in the forefront of that work the next question is there a place to make suggestions on how to prove the VA and are there any other sites other than my healthy vet that I can go to yeah I think there’s lots of ways to come to us for improvement and I think you can get on to our websites and and and leave us suggestions I think you can using kiosks in our institutions should you have an appointment that things just don’t go the way you think they should you can leave us feedback that way I think both Paul and Randy have talked about ways that you can you can come to us but you can call the executive management at any one of our hospitals and and we will route you into the place that you need to be to give us support and suggestions we speak monthly or more frequently if necessary with our VSO partners who are in our institutions and helping us understand where we can do better and so

Paula Randi I don’t know if you have any other suggestions yes we received tremendous feedback from the VSOs is often somebody helping them guide through the process as well so that’s one of the most effective ways our call centers and the like take information too but the VSOs are very helpful to us well now I would add to that one of the individuals it’s going to be on the panel just a little bit later from the National Association of state directors of Veterans Affairs in your in your individual states you have directors of Veterans Affairs and departments of Veterans Affairs and we are closely linked with each and every one of those and we work with them as Paul and enriched pointed out with our veteran service organizations but we also work with our state partners and you can reach those issues through them just as well as reaching out directly to us if you leave us a comment in any of our administrations on any of our our media outlets or ways of communication like Facebook or other things we respond to each and every one of those so reach out to us in any way that you can connect with us and if you recall we had talked about the community better and engagement boards in which to them and we include not only state but also the county commissioners and the local volunteers and we are pleased to gather up all the information I’m very proud to say that about 70 percent of the feedback that we receive is positive so we want to hear we’ve said that the C verbs are there to listen we want to put out information but we also want to listen we listen well and we listen for good bad and indifferent information so please keep those flow of information back and forth with us because we want to be part of your communities and we want to hear what the issues are so thank you our next question from Margaret Ann I really appreciate what the VA has done for me what is being done though about the appeals backlog a great question that refers to the appeals of your eye location for compensation for service related disability and you’re right over the last three or four years this had ballooned up there’d been a huge backlog and the old appeal process often took somewhere from three to seven years as it went through the process again going back to 2016 when the VA the hill the VSOs got together and and essentially overhauled the appeals process that was instituted into legislation in 2017 and we’re in the process of rolling it out which will start in February of 2019 so we’re in the process of you know implementing a new appeals process to things along the way one is we’re running a project now called rapid appeals modernization program ramp where you can opt in to the process of having your appeal considered under these new expedited lanes or sub process of it and that’s going quite well if you’re you rather not here if you rather your appeal not wait 1,500 days in the old process these are now being processed in 70 to 90 days and and people are getting their claims settled in addition just so you know even once we have the new appeals process in place we’ll still have a significant backlog and our commitment is to get the backlog down to zero by the end of 2020 we’ve heard a lot about reestablishing public trust as the under secretaries how do you plan on doing that with your individual administrations let me just start by saying first of all in the National Cemetery administration we realize that we only have one opportunity to get it right and we engage with our veterans our communities and family members with that being the first thing in mind from our perspective that’s how we maintain the trust that we have across the nation is to make sure that we’re getting it right every time and that we put ourselves as I said before in the place of the people that we are serving each and every day and I believe in my in the National Cemetery administration our customer service satisfaction ratings and all of those things bear that out for us or at the top of all industry and I think that VA in general is improving every day in our ability to reach out and to gain the trust of America and America’s veterans and I’m proud to just be a part of this let me let me thank you for the question because it is at the center point of what we’re about in VHA and in restoring the trust of the American people and the people of VA the only way you gain trust is to be reliable and what I mean by that is when you come in for health care you expect it to occur in a certain manner and you expect to emerge from that with exactly what you signed up for and without being harmed and across American health care

in general there is too much harm done so you will hear us talking about across our entire delivery system of getting to zero and what we talked about in that is about reducing harm to zero in our processes but it is about reliable processes so that every time you contact us every time you call us every time you come to us for a visit it occurs in the manner that you expect it meets your needs and if for any reason it doesn’t meet your needs that we respond to that quickly and appropriately to bring it back to where you needed it to occur but that’s the only way we restore the trust of the American people and I might just like to add I’m I’m I’m not so certain as a question to trust I understand your point dr. stone as Jim points out our trust doors are going up and that tracks with what we see at VBA again in my formal remarks our insurance product is well understood because people do trust they will get paid and that’s not always the way insurance works I also think in VBA we think about it as meeting rising expectations again we deal with a lot of processes that people experience elsewhere phone calls interactions and the like and we know those expectations are being raised every day so we need to stay abreast or if ahead of that we talk about delivering world-class service to let everyone know we are serious about what we’re doing and want the experience you have with all of us in VA to be as good or better than anything else you’re experiencing elsewhere thank you one of the foundations of trust and my opinion is in the communities and we need to be as transparent as possible to believe in us we want a partner and I mentioned earlier that the VA is communicating you were putting out information to the communities but more importantly we’re listening and we want to hear it and the second step for that to build that trust is to continue in taking action and what we hear and that’s what we’re doing that’s the direction we’ve been going on and I look forward to the future where our trust values would go up even higher as we serve our communities partnering with our communities and working with the trust factor increasing guadalupe asks is it true that all the 88 claims will be mandatory for the ramp program a veg well yes and no eventually into the future that will be but right now ramp is an opt-in and opt in opt in suggests the selection another question for VHA what type of customer service training do you have ongoing for your facilities well Linda Davis is leading an extraordinary effort that Jim is part of and leading and so let me defer to Jim but let me say to you that more than 124 of our our institutions have already been through this customer service training it’s about owning the moment and so Jim let me defer to you where the my pleasure my pleasure and and truthfully I’m not the expert although I had a wonderful experience and seeing on the moment the rest of the ve team by miss Hightower yes they did a great job on the moments as a px opportunity led by Jennifer Purdy one of my peers in our organization she’s doing an excellent job for us so keep up the good work Jennifer and I understand that there’s only about ten more facilities within VHA to learn about on the moment and that’s only a point of it and then from there we go to VBA and we go to the other administrations to teach it because as I mentioned it by presentation we’re listening to the communities we know we have to improve customer service and now we take it some profession all ways of going about teaching every staff member throughout the 360,000 plus employees on what customer service is like so we will improve in doing that on the moment is only a small effect of what VHA and Jennifer’s team has done for us let me just jump back onto that today as we’re sitting here there there will be more than 250 thousand doctor and clinical appointments completed within VHA every one of those has at least six employee contacts to me that’s that’s more than a million opportunities to do it right this also gives us some opportunities if we don’t do it right for that system or that process not to meet the needs of that patient so we appreciate what you brought to us we appreciate the partnership and that is really what we mean about owning the moment but understanding the opportunities we have in interacting with our patients and our beneficiaries as we continue with our own the moment than VHA coming to a conclusion but they’ll also be additional but we look forward to serving with benefits and with the National Cemetery organization next question hi I’m a 73 year old Vietnam veteran honorably discharged in

1968 I’m a resident Michigan I’m curious can I be buried in the Black Hills National Cemetery in Sturgis South Dakota the simple answer is yes if you’re a veteran and eligible for burial in one National Cemetery you’re eligible for burial in all of our national cemeteries so yes Lyle any of the national cemeteries next question was for Robert Wilkie but I’m gonna probably be a chaser and this is how exactly our VA hospitals and clinics funded who determines who gets what by state by the federal government so our funding comes through the federal government as part of the federal budget and the interesting thing about the way it is funded is we are funded in an advanced appropriation and that what means that we’re not liable when people start talking about they can’t reach agreement in Congress and on a budget that might shut down the federal government we don’t shut down here in in VHA in the healthcare system we have an advanced appropriation we know what we’re going to get in one year out and that decision has already been made for 19 and so we’re in good shape but it comes from Congress Congress is the president makes recommendations but Congress determines what our advanced appropriation and what our eventual budget will will look like now clearly we give input to that and we submit that to the secretary and the secretary works his way through and then in discussion with the White House and OMB comes to conclusions but you should know that we are well funded and and are very very pleased with the latest budget agreement that has come that funds many things that were priorities for us in this in this budget the next question comes from Darren thank you so much for having the courage to do this on an online forum I pray you allow veterans to be heard and not and increase access to you on a regular basis are you aware of the various VA we’re at websites the bottom line we’re getting a lot of questions on whether or not we’re going to continue this type of forum in a public forum by individual administrations I know that we’re going to be planning and doing this frequently throughout the year as the veterans experience office but will there be other approaches to addressing the audience in public forums such as this I can speak for VBA we’re going to start a quarterly call we call the transparency call for stakeholders where we talk about what we’ve done throughout the quarter in a similar way probably won’t have as an exciting Q&A function not so certain will do that but we want to make sure people understand what we’re doing both good and bad so look I I learn a lot every time I with the other under secretaries and leadership I like the forum I like the fact that it’s we can reach out very quickly and and hear from the veteran and so VHA will continue to the this and will look for additional forums to to create this type of interaction with so well in NC a we look for any opportunity that we can to be able to engage with our veterans and their families that we serve we have a number of public facing products that we that we put out both on our website Facebook and those kinds of things and then we invite feedback as we publish things and ask people to please participate in those but I’ll look for any opportunity we possibly can to be able to do exactly this kind of thing so that we can have that real-time two-way interaction I think it’s so important and as I noted earlier in my opening remarks I visited in 9 months already 50 cemeteries I’ll be out there and I hope that I can see as many people who are across the nation that we’re serving personally can’t get them all but we’re out there doing this each and every day and I know that dr. Lawrence’s team has already approached the ve o who is responsible for this this forum right now however if there’s any way that we could support from the EEO to your agencies that’s what we’re here for and then we’ll support you in any way that we can absolutely I’ve been asked by Denise can we get a transcript transcript to all the questions and comments submitted to include transcripts why we’ll tell you is we will post the YouTube version of this on the va.gov website under the V EO and that’ll come out to all the email recipients I live 30 this is coming from Douglas I lived 33 miles away from a VA facility can I go to the outside doctor

if I need an operation or a service so Douglas under the current choice program it is a 40 mile limit and we are having a discussion with the secretary about exactly what the limits should be and since the secretary hasn’t made a final decision I’m gonna leave it at that but stay tuned you will hear very quickly certainly within the next few weeks about changing the way we approach access I think it’s one of the primary questions that we get now from Capitol Hill as we get ready to to implement the mission act as what are our access standards going to be now what we also need to understand is is what problem you’re facing and and we’re not asking for that in this form so that we understand how we can best serve you and how we can get you into the care that’s most appropriate for you and so stay tuned within the next two weeks we’ll be able to answer that question in a way more acceptable manner now we have looked at Medicare standards we’ve looked at TRICARE standards on access one of the things I want you to recognize people will talk a little bit about TRICARE standards remember that the TRICARE is divided into multiple different types of TRICARE from TRICARE for life for the older Medicare eligible veteran to TRICARE prime which is the highly managed part of TRICARE usually when they’re talking about TRICARE standards which the trikey they’re talking about tricare prime so look through those become familiar with them and then take a look at what we’re going to end up with but I would not want to get it in front of the secretary who hasn’t made a final decision yet the next question comes from Jeffery can you tell us about the ramp program I’m hearing a lot about it what is it how does it work and I’ve made several attempts can you tell me a little bit more about the ramp appeals process sure again rapid Appeals modernization program it was a way for people to opt-in before or have another alternative to how their appeal might be processed so again the old method took multiple years and this was a way for people to begin to experiment or have a choice to have their appeal move through a different process there are different ways you could ask for Europe your your appeal to be processed more attention more review and even if you’re unhappy or not satisfied that you can go back to the old process so it’s a selection in a VSO or service officer could help you or somebody at VBA can help you determine if it’s the right choice for you but you don’t lose your place in line so if you decide you want to go back to the old way you can continue to do that as well next question is from Ken Johnson I have contacted the White House hotline by the way very super respectful waiting on them can you give that number out again sure will the White House hotline is 8/5 Glen Jim eight five five nine four eight three two three one one once again that’s eight five five nine four eight two three one one another VHA question well the choice program be permanent the choice program is is going away to move into the mission act the ability to get health care outside of the VA will be permanent and so as we stand up you’ll see a stand up these these contracts at the end of the year that will help us move from the current choice into a single method of purchasing care which is much more simplistic much easier to understand and so although choice as a term is not permanent in the the Choice Act from 2014 the ability for you to choose and to participate with your VA provider in how you receive your care where you receive your care will will be a permanent process we only have time for a couple more questions the next question is will the VA ever consider giving chiropractic care at their hospitals or clinics I think we we currently have chiropractic programs and I go back to the previous pain relief question we use chiropractic in that we do not have as many chiropractors as we should have but chiropractic will become part of our delivery system and we are in a program also that we’re in the early stages of called whole health that uses chiropractic and massage therapy has a

modalities to reduce chronic pain as well as treat some of our PTSD chronic problems and this looks like it would be the final question we had almost 2000 questions asked and we’ll try to get back to as many as you can many of them have similar themes but the final question is what is the VA doing to plan to hire more veterans I’ll just interject one thing very quickly in the National Cemetery administration seventy seven percent of our workforce is veterans today each year that grows by a percent or two we’re targeting veterans every day to make sure that we hire as many veterans as possible the reason we do that is because with 77 percent veterans in our workforce that means that there are veterans serving veterans every day and in VBA we echo that veteran serving veterans our workforce is 55 present veterans and when we go out for a job announcement which you can find on our website you know there’s veteran preference and we honor that and embrace it so as I think the answer is as much as possible to the question absolutely and and in VHA it is it is the same just because of the sheer size of VHA some areas of our force are policemen it is dramatically higher than in some other areas where I’m looking for a thoracic surgeon or for a neurosurgeon but we give preference to veterans we are looking for veterans always and we encourage you if you think you have the skillsets that we need please come to us we encourage your application well it looks like it’s come to a time to the end of the Q&A and to quote one of our visitors to our site thank you for the courage get in front of this public forum thank you panelist we’re gonna take a quick break and we’ll be back in a moment with our other panelists don’t go anywhere welcome back it is with great honor that I present our second panel the

discussion will focus on how they are partnering with the VA to build capacity form partnerships and share what they are doing with local community to support veterans and their families during the panel Q&A session we’ll try to get to as many questions as we can those that we cannot get to we’ll do our best to follow up on and post answers on the VA website for the first panel we received almost 2000 questions and don’t forget go to va.gov /v is in Victor alpha Victor echo excuse me without further ado I would like to introduce our distinguished VA panel alfie Alvarado hromas president of the National Association of the state directors of Veterans Affairs thank you first of all I would like to thank secretary Wilkie for the invitation to join this panel I am pleased for the inclusion as a National Association of state directors of Veterans Affairs has been a long-term partner to VA and we share many service priorities our membership is encouraged by the Secretary’s commitment to improve customer service by focusing on positive veterans experiences the improvement of the infrastructure and that quality services we stand ready to work our collective priorities in service to

those who served on behalf of NASA I welcome the opportunity to share with you our state Department of Veterans Affairs role in the delivery of services and how we interact with our federal partner the VA the states have the boots on the ground that fill the post of our veterans community and the agility to provide just-in-time services to our veterans and their eligible family members as the governor’s appointed veteran’s advocate we provide our community with opportunities opportunities to connect to and utilize the many benefits and services available based on a national best practice model we are on the front lines nós table was established in 1946 at the close of World War two there is a state director of Veterans Affairs or like position in every state in the District of Columbia Guam Mariana Islands American Samoa Virgin Islands and the Commonwealth of Puerto Rico where I was born and raised with supplement va services fill gaps and are integral to the VA s mission to care for those who serve under eligible family members second to va we are the largest provider of services to veterans in the country our partnership with va is formalized through a memorandum of agreement that has been signed by every secretary of va for the last six years say DBAs vary in size and in reporting structure but we all have common core’s regarding to services and programs the list on the screen depicts a very small sampling I say a very small sampling of the many services and critical programs that are provided by the States from advocacy and claims development to suicide awareness and Prevention women and minority veterans and financial assistance you can see that this core benefits our model has many components these services are provided through a continuum of federal state county and city partnerships all with the goal of providing just-in-time assistance and support collaborations with fellow national organizations and relationships with corporate not-for-profit and faith-based organizations and individual volunteers complete this circle because like VA the state cannot do it all when this ecosystem is working in harmony the veterans paid space Titans and therefore decreases the likelihood of veterans falling through the cracks in addition our states are involved in two major grant programs with the federal VA in collaboration with the National Association of state veterans homes we operate 156 state veterans homes domiciliaries and adult day care programs making this collective the largest provider of veterans long-term care again in the country the veteran cemetery grant program enables states and tribes to build cemeteries so that veterans and their eligible family members have a final resting place we operate 111 state and tribal cemeteries that supplement the 136 VA national shrines so I’m going to talk a little bit about our organizational priorities because they reflect our veterans needs and support the VA Secretary’s emphasis on offering world-class service for the customer the slide in the screen here we go list our current priorities such as suicide awareness and prevention which is something that is very important to all of us as as we have 22 veterans committing suicide a day in this country we need to work harder to be able to decrease that number military transition unemployment and then finally through innovation and implementation of best practices we provide continuous improvement as far as our association so that we can provide better services to our veterans and their families now as the NASPA president this year I am establishing and you focus for our association in addition to our core priorities I am calling on my colleagues to focus on the families our families we need to find and implement best practices that deal with their emotional wellness and their economic empowerment the issues we’re making unprecedented investments on our veterans in the federal state local and philanthropic

spaces our success depends on many support systems primarily the immediate family if the family is not emotionally financially and physically well the very men may know reach his or her highest level of functioning despite all our efforts the issues that offer our we’re a very veterans pts TBI justice involvement homelessness and suicide have a devastating impact on our families and the community at large VA does not provide mental health care for their families as part of its care line because of eligibility standards that are set by Congress therefore this is where the state network can help fill those gaps to be able to make the difference for the veteran and the family this focus and collaboration will bring great benefit to our veterans by strengthening the family unit and contributing to their success in our communities and finally I would like again to thank secretary woky for the opportunity to share with you the services and value of our your State Department’s of Veterans Affairs and remember to call on us for the delivery of local services to our nation’s heroes thank you at this time we’re gonna hear from Herman brewer president of the County VA National Association of County Veterans Service officers thanks David the National Association of County Veterans Service officers I’m excited to have this opportunity to speak to you all today thank you to the secretary thank you to the my fellow panelists the National Association of County Veterans Service officers the history predates the Department of Veterans Affairs advocacy that began after the Civil War veterans of the war would come home to their communities and it was their friends and family that would see that there was a need for help the role of the County veteran’s service officer is to act as the continued liaison for the service member who is separated from the military will help them with their disability benefits survivor benefits financial assistance transportation education burial benefits veteran treatment courts the list goes on essentially we are your advocate we’re comprised of over 2,400 members 1,700 are accredited by the Department of Veterans Affairs we have members in 30 states around the country and three Native American tribes we are your neighbors your kids soccer coach you’ll see us at church at the grocery store at your bank will you’ll see us at Veterans Day and Memorial Day we’re folks that you can trust right there by partnering with our not-for-profit organizations other government agencies organizations such as NASA and the Department of Veterans Affairs we hope to work collectively to improve the lives of all who serve this great nation we visited communities across the country and we found County Veterans Service officers engaged partnering with the VA as well as their local nonprofits day in and day out working creatively so that no one falls through the cracks our members are the frontline our members are the ones who are applying for the benefits for veterans and their families every day assisting to get those benefits that can be so important to get them back on their feet or help that surviving spouse stay in the home that they shared with the veteran a strong partnership with the VA and with our members support we can change lives of veterans across the country again I want to say thank you to the secretary for this opportunity at this time we’re gonna hear from hurt continue on please I’m sorry this time we’re gonna hear from Anthony Wickham Joint Staff jae-won personnel programs National Guard Bureau Dave I’d like to thank you and the VA for allowing me to talk about my favorite subject our National Guardsmen and their families there are about three hundred and forty-one thousand National Guardsmen out there in your communities along with their families and together they come out to about 1 million people spread across the United States in your cities your villages farms across the nation supporting our national defense effort there’s about 25,000 Guardsmen right now deployed to such places as Afghanistan and Djibouti in addition we have about now about 7,000 National Guardsmen still helping our fellow citizens down in North Carolina South Carolina in the southern part of Virginia we support the governor’s we’re a dispersed force that

are focused on the local level I just want to talk about a little bit about the National Guard’s we’re American where the put my glasses on sorry America’s communities and our military we service we have service members and families in almost every zip code ensuring the well-being of our soldiers airmen and their families and employers is key to maintaining our part-time and cost-effective force we’ve established through very hard lessons of the last 15 years of war and about 850,000 deployments internal network of support that goes down to local level the National Guard supports the health and well-being of our families through a network of accessible and responsive professionals who provide training and support and referrals to all the geographically dispersed family members just not Guardsmen in catchment areas or in areas outside the catchment areas of active duty forces let me tell you some of these assets our 54 state family program directors have been a link at the state level that provide support to our military families especially when disaster strikes they provide a support and clear messaging to our families during our response to Hurricane Florence Hawaii’s volcano activity and California and Oregon wildfires just this year the state family program directors have the pulse of the local initiatives and the state specific programs they often are used to provide the current needs in the state and then they push that down to our local level folks that are called Family Assistance centers there’s about 471 spread out across the United States in our armories they’re in unique location and they address more than 100 or 1 million resource and referral inquiries and outreach last year also on the Air National Guard side we have 91 Air National Guard Airmen and family Raiden’s program managers reaching close to about 200 12,000 service members and their families just last year and we talked earlier I know we had other panel members talk about survivors our survivor outreach specialists provide to our survivors of the fallen throughout the nation and beyond catcher beyond the catchment area of active duty installations support last year we supported about 65% of the army survivors were being helped by our National Guard assets out there in the States we’ll continue to place great emphasis on programs that prevent promote the mental health and resiliency of our servicemembers and their families where we work at the local level we have numerous state and local community outreach forms for military and veterans including Illinois for example Illinois joining forces Nevada’s green zone initiative and Minnesota is beyond yellow ribbon program all these initiatives we link in with partnerships whether it be the county level or with our local VA VHA or VBA assets both the Veterans Health Administration and the Veterans Benefits Administration personnel have briefed our deployers and Families on literally hundreds of yellow ribbon events throughout the country in the past 15 years so we’ve developed a very good working relationship with the Veterans Administration since 2005 our transition assistance advisors have stood at the forefront providing support advocacy in information to more than 3 million veterans and their families out there in the States I want to highlight that our TAS our TAS have worked with the VA to measure the outcomes of our our programs and last year just in fiscal year 17 transition assistance of eyes errs impacted the lives over over 123 servicemembers and veterans with total va va che compensation GI bill education benefits received by the Army National Guard members in fiscal year 17 going over 1.9 billion and that’s 1.9 billion with a B we would the way we link everything together is through our joining community forces at our National Guard level it pushes down to our state’s and community links to find and consolidate the best local resources we regularly participate in local and state

consuls and boards and working groups to strengthen our local military communities because that’s where we get our support it’s at the local community this includes participating in over 100 community veterans engagement boards around the country and we also play a large role in the department defense pilot building healthy military communities in seven states this partnership regularly assists not only our National Guard members and their families but also other local veterans for example finding our veteran health support through the local VA hospital VA community-based outreach clinics or vet centers for example an upcoming Veterans stand down in Madison County Indiana he’s being held at our National Guard Armory in Anderson Indiana on October 12th we’re also partnering with the Veterans Health Administration readjustment counseling service to incorporate Vet Center personnel to deploy its mobile vet centers to help fill a critical need for remote National Guard personnel this National Partnership is building on and expanding local relationships between the National Guard units and the vet centers that we already have in place this important initiative enhances the continuum of support for our servicemembers and their families the vet centers provides a full spectrum of counseling service services to include individual group marriage and family counseling to our eligible vets which constitutes about 42% of the National Guard these services are provided through the 300 vet centers that are out there in our communities and they’re 80 mobile mobile vet centers what will help that Center vans and the Vet Center call center I just want to do some quick vignettes together we and the members of the Tulsa Oklahoma mayor’s veteran Advisory Council who’s chaired by Sandra Oxford at the VA Tulsa Vet Center manager the Tulsa was man mayor’s Vet Center visor II counsel helped over 100 has over 100 members who said on the console and the purpose of this committee is to bring military members and veterans ations and community together to have a direct line to the mayor on issues consenting veterans and we have that throughout the nation and so and either are part of those groups or our members or participate in those groups on a quarterly or monthly basis we’d like to let you know once again that we are in your communities we’ve developed a network of support through 15 years of of combat and are there to support the efforts of other agencies that are helping our veterans throughout the nation thank you very much next I’d like to introduce Steven Austin senior executive assistant chief of the Army Reserve Office of the commander Army Reserve thank you Dave secretary Wilkie fellow famil panel members ladies and gentlemen in our viewing audience good afternoon and my thanks to secretary Wilkie for inviting us to participate in this VA community town-hall event what a great way to reach out to veterans and their families across America and to let them know what we are doing to help them reenter or readjust to civilian life and what programs and services are out there for veterans and their families the Army Reserve is located in every state and five US territories as well as 30 countries across the globe and supporting soldiers and families is a top Army Reserve priority and this includes veterans and their families however because our forces are geographically dispersed rather than centered on installations like the active army we use a different system to connect soldiers and families to local organizations and community based services Army Reserve family programs and the fort family outreach and support center at Fort Bragg North Carolina provide a direct conduit to command and community resources with comprehensive and confidential information assistance and referrals for every aspect of military life but perhaps one of the most difficult parts of a soldier service many of us have been there whether active army or Army Reserve or other services comes with leaving the service and figuring out how to translate military skills and experience into a new civilian job that will continue to provide for their families needs and financial security which is why in 2014 the Army Reserve launched its private public partnership initiative or p3 the mission of p3 is

twofold first it’s a partnership between the private sector and the Army Reserve that provides businesses with highly skilled and educated employees they need to succeed in a competitive marketplace in return for real-world civilian experience that strengthens soldiers core military capabilities and second it’s a way through an extensive network of partners that includes for-profit nonprofit and academic institutions to help veterans and family members find jobs and access the training credentialing and licensing opportunities they need to succeed in the private sector the p3 team includes army reserve specialists Army Reserve specialists located Army Reserve facilities across the United States dedicated to providing assistance with civilian employment opportunities resume development interview preparation how to use social media and employment websites access to exclusive career opportunities and hiring events as well as career advancement support and we also have transition readiness liaisons who assist veterans and families transitioning from active duty to civilian life with employment education and resource opportunities they conduct warm handoffs to army readiness specialists nationwide to enable continued p3 support in each soldier’s destination wherever they’re going in the United States upon transition relocation and leverage p3 partnerships capabilities and resources to disseminate opportunities through social media outlets hiring events briefings and individual case management clearly employers are a vital part of our effort to build and sustain a strong Army Reserve and national defense in addition to its focus on employment and professional development p3 also collaborates with organizations that focus on physical mental emotional spiritual financial and family wellness groups like give an hour which is dedicated to meeting the mental health needs of soldiers veterans and Families another the Mission Continues that empowers veterans adjusting to the home find new missions another team red white and blue that organizes physical fitness activities for veterans and family members heroes care that provides a nationwide support network available before during and after deployment to post 9/11 soldiers veterans and Families second excuse me got it got to turn the page okay the veterans career transition program through the Syracuse Institute for veterans and military families that offers a veteran’s career transition program and free online certification prep and a professional training course for post 9/11 veterans and spouses the Army Reserve also partners with the US Chamber of Commerce foundations Hiring Our Heroes program to find jobs for soldiers transitioning to civilian life and groups like LPL Financial a leader in the financial advice industry and a trusted source of independent advice in local communities to give you just one quick example of how the Army Reserve p3 program helps veterans a p3 army readiness specialist I mentioned there throughout the country who covers Minnesota recently helped a local Army Reserve veteran who was in dire need of finding employment after a potential career opportunity was unexpectedly withdrawn the specialist assisted the vet with resume development referred him to local career outreach events and connected him with p3 partner organizations within 30 days the veteran received two job offers with salaries nearly twice the amount of the initial opportunity that fell through after carefully reviewing both offers he accept accepted a position as a service manager with that I think my

time is up if you’d like to learn more about the Army Reserves p3 program please visit our webpage at www.minettis.com in and I’ve had to kind of hobble this one together a lot of the questions has similar themes how are state county and federal VA working together to meet the needs of veterans so we don’t work in stovepipes what is the relationship between federal state and county VA s so at the county level you know as I said in my introduction that we work to help veterans who are filing disability benefits but then because we are engrained in the community we take responsibility to help hand that veteran off to other agencies so what we’ve seen as we’ve traveled around to see what that what is working as best practices in certain communities we see areas that are coming together where they’re actually partnering with VA and partnering with State Department of Veterans Affairs to bring together whether it is through a three-day weekend like what we saw happen in Cleveland Ohio just a few weeks ago where they brought in members from the regional office as well as members from the Healthcare Administration as well as many other not-for-profit agencies like the Red Cross where they were able to work together they were able to take action on roughly 230 disability claims they saw nine hundred and fifty veterans in a three-day period in that experience so that’s just one small example of how county and state are working together but there’s many many other examples it’s going to vary from state to state you know certain state legislatures work differently than others so the way that they’re going to partner down to the county level may be different I know that in the state of Ohio we have financial assistance programs I know that in in the state of Indiana they have various educational benefits so it’s going to vary from state to state and I think that Alfea may be able to add something to this as well sure and from the state perspective is a continuum of services the state may be able to do some some services the county is were a lot of the resources we cite when it comes to our state’s and therefore they have a lot of the financial flexibility and capacity to be able to augment services and the communication between the state the county and the service officers is critical because then we’re able to deploy smartly our resources and not duplicate efforts so it’s an incredibly symbiotic relationship in which the veteran actually wins next question I have is going to go to the other side of the house to the National Guard and Army Reserve and this question went to the Army Reserve but I think it’s applicable to the National Guard as well is the Army Reserve and National Guard do anything to help their soldiers post-transition oh absolutely I mean that that was that’s what I’m trying to convey that the p3 program is one of the focuses is Army Reserve Soldiers and actually will help anybody we’ve helped National Guard Navy doesn’t matter what the service is but it’s also after they transitioned that the p3 program continues to help we’re that’s part of their mattress not just active soldiers but but soldiers for life in a National Guard very similar to the the way the Army Reserve works we have assets that are out there especially our Family Assistance centers and our state family program directors and the transition Assistance advisors that help those service members transition from active duty status to the normal getting back into their jobs getting back into the communities and becoming productive members of those communities from the get-go this one I think is for me you keep on saying Seva ‘b or cv can you tell us again what does that stand for and for those have been asking we’ve had several questions it is community veteran engagement board CVE be next question I think this also applies to the National Guard and Army Reserve together based on the geographical distances between units what are you doing to support our

families we are for the past 15 years what we’ve relied to on for our families is the local communities and whether it be through the local Health and Human Services through nonprofits and through other organizations that are in the counties we we have had to just through hard lessons learned over the years establish those links with those local assets to solve the problems that come up just in everyday life and being the chat the challenges of being a military family so I would totally agree with Tony if the family is not happy the soldier is not happy so we also in addition to taking care of the soldier we need to take care of the family and in doing that it’s just like Tony said it’s partnering with those via so voluntary organizations the county state governments that are partners in the private industry it I mean this is a team sport so it’s partnering with all of those individuals to help soldiers our army emergency relief you know for instance with Hurricane Florence and whenever we have emergencies like that there are multiple organizations out there and we’re not just focused on we will not turn around way a spouse that’s looking for employment they come to the p3 program we will help them out if I can so in my community we have a National Guard training center there was an incident on a training weekend where a GSA vehicle carrying Guard members had an accident the it was training weekend so these members were not from the area their family members then had to come to the area the Guard commander there at the post notified our offices we coordinated with local not-for-profits to get them hotel rooms that they could stay we also partnered with them to get them you know necessities for their travels and so forth so it’s it like these gentlemen said it’s a partnership all around and it’s about relationships knowing beforehand before that that incident happens on who to call and hewed contact that’s what makes it successful is the relationships we build over time this is the first time I’ve heard about County and State Service officers do you work for the federal government if not how do I find out what counties the state benefits are available is there a list by state or VSOs so actually if you go to our website and a CBS OH dot o-r-g you’d be able to find if there is a County veteran’s service officer that’s near you if not you’d also be linked to the State Department of Veterans Affairs but the county veteran’s service officer is right there at home like I said in my intro we are the ones at Veterans Day with you or they’re at Memorial Day and we are your neighbors so we are there as accredited representatives like affiliate recognized by the Department of Veterans Affairs to fully help you through the process of a disability claim through burial benefits through other types of benefits and you’d want to reach out to your local community to find out what types of benefits could be available to you because they will vary from state to state and you may find a robust set of benefits in your area in which case you’d be in great shape if not you’d probably want to reach out to your legislators to find out why that’s the case and let me let me add to that please because the volume of work that needs to be done and the benefits that are yet to be tapped especially by our elder veterans who have no idea that they’re eligible for benefits is such that it takes a larger village to be able to provide the services so in addition to the County Veterans Service officer’s service organizations like the American Legion and VFW mo pH and others do have accredited service officers to make sure that this ecosystem of benefits you know and services can be accessed you know through a lot of different working partners because the volume of work is large and if more veterans truly access their benefits and apply for what they earn they will be able this system is going to be able to work for them next questions come in probably right back at you Herman Alfie can State VSOs and I’m gonna add County in there as well can state and county VSOs help with my appeals process absolutely and if there are members of

ours we we have a system in place to assist in the appeals process the system is in place to help from the very beginning all the way until the end so yeah absolutely the members are accredited through cross accreditation with many recognizable national veteran’s service organizations such as the disabled american veterans but in in many areas we could be accredited by the state departments such as with the state of washington but there’s a number of different ways that we would be able to help in that process again you’d want to check out the website to be able to find that count veteran’s service officer nearest you our state and county offices also working on customer service well absolutely and as a matter of fact yesterday in Washington State there was a major training for as many of our service officers from all organizations including the State Department of Veterans Affairs were one of the areas that is has been receiving little attention it’s being able to serve LGBTQ veterans it’s a segment of our population that deserves services that are sensitive to you know to them to their needs and therefore the customer service has been lacking in that particular area and therefore that’s one of the areas that we have been focusing to make sure that all veterans are served in a way that is going to be consistent with the sensitivity that is required and therefore improve the customer service to them to add what Alfie is saying the the the difficulty in it is a large task to maintain that consistency across the country when we’re reaching out into some of the most remote areas including you know some Navy a Native American tribes that where we also have representatives at but our organization provides training annually to the members that met that training helps to provide that consistency and and make sure that the veterans are getting the proper service that they deserve you know so if you’re if you’re checking on your benefits and you’re reaching out to your local counties if they’re members of ours and there is an issue you you can contact us through our website switch them back across the table Thanks god bless you for the National Guard’s help in Puerto Rico and I’ve gotten several from the Carolinas as well my regard question however regards how does the VA and National Guard work as partners again Thanks we’ve worked as I mentioned a little bit earlier we’ve been working with VA in detail since about 2004 as part of our Yellow Ribbon reintegration program from that we’ve built a pretty good base working with the VA our transition assistance advisors have been linking in with our both our Veterans Health Administration our Veterans Benefits Administration personnel locally at the local level to coordinate benefits and to make sure that any Guardsman or any military member or veteran that’s out there is able to get the benefits that they’ve earned okay so so actually an all pile-on the same is true with the Army Reserve with the Yellow Ribbon Program with the other programs that the VA has to support the transition so if a soldier that’s transitioning out goes to a transition point there is service people there there’s private people are our veterans associations and the VA is there so it’s again I can’t emphasize how much it’s a team sport here none of us do it by ourselves none of us do it by ourselves it really does take as you say a larger community a larger village and VA can’t do it alone I got an interesting question can you volunteer to work at a County Service office and I’ll put that to the state as well okay and if so how yeah so it’s going to depend upon the the county and typically I know that most counties work close closely with the the VA voluntary services in their area so there may not be spots in specific counties some counties actually operate on a part-time basis so you’d want to check with your local county to find out if there is a need some counties utilize volunteers to to transport veterans from their area to save vetal centers and so forth but yeah there are there are plenty of opportunities and typically someone in the county office will know where those volunteers are needed one of the things that we find in some

rural communities is that there is a need for for burial services so if you are a veteran that that is part of a Veterans organization you can check to see if there’s an honor guard that that goes out to honor service members for their burials and we need peer mentors we need a lot of our veterans who had the opportunity of being able to dedicate a little bit of time to be able to make sure that they can bring home many of their veterans who are yet to come home if you’re ready to volunteer that means that you’ve reached a place in your life well you’re ready to give and there are others who need to be able to get that edging to be able to to bring them back and we will take volunteers anything anytime because there’s so much work that needs to be done when it comes to the areas of outreach making people a little bit dangerous to be able to know enough to refer somebody to a professional service officer so yes the opportunities abound the next question I have can I go to a County VSO to help get benefits or do I have to go to the VBA now that’s actually what we’re there for we are there to help in the application process whether that is the healthcare benefits the education benefits the disability benefits there you know and that’s that that’s the thing that it’s going to take a County veteran’s service officer to introduce you to all of those different benefits because the one thing that you will find is that there are many benefits that veterans are eligible for and some do not come from the Department of Veterans Affairs so if you’re only looking at the VA you may not be finding all of the benefits that are available to you you know state states have their own benefits local governments have their own benefits so reach out to that County veteran’s service officer from the very beginning and I set it in my intro and and really you know as a formal net former National Guardsman the way that I view our role is that unit administrator we are the person that we are able to turn to you know the one that I ran to on a drill weekend to change dependency information we are that person now you know so absolutely you’d want to reach out to find out the number of different benefits that are – outstanding with all the talk of customer experience and customer service is USA r and ng National Guard working to improve veterans how are you working to improve veterans experience and customer service for veterans their families in their own communities so so actually we track this the what we would call success you know it for instance getting a job transitioning and and it’s not I’m not tracking specifically veterans on tracking all the entire cohort you know our our current Army Reserve Soldiers anybody else National Guard soldiers that are out there so we we have so many people out doing our p3 program and there has to be a return on that investment so that’s what we’re looking at so are those people doing what they need to do if they are not and it’s individually based then you know do I need to find somebody else do they need more help do they need more assistance do they need more training so I can tell you that we are tracking that very carefully and try and trying to improve the numbers you know you know what’s the percentage of soldiers that we that are getting jobs so I’ll kind of leave it at that Tony and let you pile on all right I will pile on correct and also we’re we’re tracking with our Family Assistance centers with our transition assistance advisors helping vets that come in and it’s it’s basically no wrong door wherever they come into our system whether it’s through the Family Assistance centers through our just our National Guard Armory readiness NCOs or through our transition Assistance advisors we’re pointing to the right place to track to get them into the system to get them the resources they need and then we have tracking mechanisms to track them along putting together case Anish meant to help them get their assets that they need the next one’s more of a statement than a question and I appreciate it and from the email looks like the person’s a nurse excellent for all veterans to know this information thank you very much for the effort like I said should the VA website be into all VA sectors including the county and the state sites please acknowledge all the veterans that need to be involved she ends with saying or he ends with saying we’re all in this together as we were in service and in war thank you again very much for having that courage to be out here the next question can I get a VA ID card

if I was the National Guard and I’ll add that to the Army Reserve as well and if you can’t answer that when I do know the answer so so it’s kind of a little bit of a trick question so the question was a VA ID card affirmative okay so the VA a ID card is actually a health care card so it’s not actually a VA ID card but what you will find and now the VA does have the new ID card that that was released last year I know that there’s that some individuals have been able to get that you’ll also find that some states have issued ID cards as well as counties have issued veteran’s ID cards if you are a guardsman or reservist in some counties you’ll be able to obtain one just by producing a copy of a 2-14 showing that you served honorably through your training period so if there are a number of different outlets to be able to obtain that ID card if in fact you’re not eligible for a VA ID card yes and I just want to expand upon that a little bit getting a little bit outside the boundaries of the question but if you’re an active duty service member in a remote location you can go and your need a ID card for a new family member a new baby or maybe your spouse’s ID card is about to expire you don’t have to go all the way to an active duty post you can go to either National Guard Armory or a US Army Reserve Armory we have we’re in the deers that we have deer system stations that can get you those ID cards and I’d like to add if I can that if you are the National Guard the VA does have a generic it does not give you health benefits of generic ID card and that ID card can be given with you turn in a dd-214 and it’s found on vets gov and if you’re in the National Guard if you have an NG B form 22 that is sufficient information and also if your Army Reserve a certificate of discharge you submit those and shortly thereafter you should be able to get a a VA ID card next question we’ve heard a lot about how the National Guard reaches out to communities and this also would go for the Army Reserves how can I find out more to help my local soldiers is the National Guard and/or Army Reserve part of the community engagement board and how do I find out more yes they are and where you can find out more the people who really go to the the links are either if you’re in the Air National Guard you go to your airmen and Family Program Raina’s program manager right there at the wing or if you’re in the Army Army National Guard you go to your family Assistance Center Family Assistance Center and there there’s about 400 of those mostly at the battalion level locations but they’re spread out all over the place and that’s where you go for your referrals to assistance yeah and for the Army Reserve similar I mentioned this early on on the family side fort family so and you know if you type it in the internet and it’ll come up for family and it same thing that Tony’s talking about that will send you to the right you can go where you need to go in order to pursue that so this is a generic question I’ve gotten a lot about town halls or outreach programs so I’m gonna add to State County National Guard or Army Reserve have town halls and how do I find out about your town halls or other similar forums okay so the answer is yes we conduct our halls across the nation and in for example we just did one in Washington State where is called commander Scholl and that brings a lot of the service organizations and it’s open to the public to be able to discuss issues get information and be able to get feedback from the community to ensure that again we keep the finger on the pulse of what the needs of the veterans are and can get agile regarding being able to answer those needs so actually they’re there the Department of Veterans Affairs has been taking town halls on the road whether they come from regional offices or from local medical centers I know that in my community some of the town halls have taken place in inside veterans organizations inside their halls they’ve also taken place inside some of the community-based outpatient clinics so they’re our town halls that you may find in your area if you do have a local VA clinic or you have a local County veteran’s office you’d want to check with them typically that County veteran’s office will be attending local veterans organization meetings monthly so you’d want to check with them but yeah town halls are a fairly regular event within our

community within the states and within the counties as well because the veterans governor’s Advisory Committee will have my head when I get home if I don’t say something because they conduct with the help of our agency six town halls across the state focus on rural communities to make sure that we also get information on what’s going on and the needs of rural communities which is a whole different ballgame from when it comes to you know the communities as a whole so I just wanted to make sure that I interjected that otherwise I will not be able to go back home anything from the any town halls or other community forums that the reserve for the National Guard advance so from a reserve perspective I would say it’s primarily kind of individual unit based locally that’s not something that we control at the at the national level or that I’m really tracking I mean this is this is leadership this is powering commanders but every time one of our partners has some sort of townhall then typically we will participate there there are other ones eSGR employer support to the garden reserve the Chamber of Commerce they’re hiring fairs we will have people there participating have a booth if need be but definitely have people there to facilitate whatever we can and the guard in the guard once again we’ve got 54 little laboratories out there that are working with their communities in the states and territories for for these outreach events and if you want to know what’s local I highly recommend you contact a Family Assistance Center specialists we’re on our joint service support website or you can just google the National Guard your local National Guard and contact them from there thank you very much we only have a few moments left I have one comment thank you very much for getting the work work out I’m not going to name the organization but I work for a private nonprofit that helps veterans thank you so much again next question was when are we going to do this again and I can’t tell you that right now but we will publish that as early as we can it’s our intent to do with several times this year and then I’m gonna take a quick moment to say final comments across the room we only have a few moments but any summation comments you’d like to make so I just like to say that I look forward to continuing the partnership that our organization has with the VA and with the National Association of state directors and look forward to future partnerships with with NGB and US Army Reserve to be able to reach into the communities those as Alfie brought up those rural communities where there there aren’t as many resources available but to be able to reach out there and help those individuals that are in need we know that the need is there and were there to serve that and I would like to say it takes a village to serve a vet and his or her family and you need to know who your state director of veterans are fairs are and what your State Department of Veterans Affairs does because it is a force multiplier to the work that the VA does so get to know us because we want to be able to serve you so I would just pile on that this is a partnership none of us can do it by ourselves and we all have different capabilities and particularly on the actinide we are focused on soldiers but that extends for a soldier for life once you’re a soldier you come in we’ll take care of you and I also agree with Tony this is relationships so you know we developed the relationships at the top and they bubble down to the lowest level we’re out in your communities if you need help go see us see our family assistance centers or go see the community the county your county reps and once again it’s all about its is constantly about relationship building and strengthening those ties and you constantly got to re reattach those or revisit those to better serve our veterans thank you thank you so much everyone for being part of the first of several virtual community town halls that we hope to have this fiscal year we want to partner with you and we will need local communities service providers advocate VSO state and county federal non-federal agencies to work with us to bridge gaps and services solve challenges in solving challenges at the local level thank you for your service your sacrifice and what you do every day for veterans we

appreciate the families caregivers and survivors who are able to join us we know we cannot do it without you thank you

Lecture 18: Eccentric Connection (Load Lying Perpendicular to Plane of Welded Joint)

Hello today will be the last lecture on module eccentric connection in last few lectures we have seen the design procedure of eccentric connections where load was lying in the plane of joint also load is lying on the plane of perpendicular to the plane of joint in both the case that means in plane loading and out of plane loading But one case we have not consider where load is lying perpendicular the plane of joint but the connection is welded connections so toady we will discuss that that when a welded joint is under eccentric load and load is perpendicular to that welded perpendicular to that welded joint then how to design that joint that will be explained in todays lecture And you know that joint means welded joint means it will be fillet weld and butt weld the two type of weld joint will be so that we can calculate the stress develop on the fillet weld and stress develop on the butt weld in two cases will come into picture we will discuss two cases So let us consider the first case that is when a column is loaded with the eccentric load say of e and this P and this portion is of fillet weld this portion is fillet weld means in the plane if we see this will be like this right So this will be fillet weld and then we have to find out the stresses stresses means two type of stresses will come into picture in such type of connection one is shear stress and another is stress due to bending right one will be bending and another will be shear and both will be perpendicular to each other one will be in this direction another will be in this direction so we have to find out So first if we see shear stress shear stress means this is due to direct load load is coming in this direction so shear stress will come So this shear stress we can find out in the fillet weld as q is equal to P by lw into t so here lw is the length of weld length of weld will be in this case will be if this is called the length of weld d then we can find out 2 into d into t because in this side d and in this side d so 2d into t neglecting this width which is very small ok So here P is the applied load with an eccentricity e and d is the depth of bracket plate or welding depth So lw basically is the effective length of the weld and t means actually t tt throat thickness because strength it calculated on the basis of the throat thickness of the fillet weld so t into t like lw is the effective width length and tt is the effective throat thickness right So q the shear stress we can find out from this formula that is P by 2d into tt this one Second is the bending stress bending stress we can calculate fb stress due to bending that we can calculate that M by I into y right So if we see the bending stress will develop in this way and at the center of this it will go so this will be tension and this will be compression right So bending stress fb I can find out from this M by I into y now what is I I is equal to Bdq by 12 means 1 by 12 into B means tt into the cube right this is

I of one one set and in other set also it is so 2 into 1 by 12 into tt into d d cube by d cube sorry right So I will be basically 1 by 12 2 into 1 by 12 into tt into d cube and y this y will be d by 2 because this is d by 2 right So if I put this value here M by I into y then I can find out the fb value as M is P into e by I was 2 into 1 by 12 tt into d cube into t by t so if we find out this value it will be 3 P e by tt into d square right So 3 P into tt into d square fb so resultant stress we can find out resultant stress will be fe is equal to q square the shear stress plus bending stress fb square right So resultant stress in the weld will develop as square root of q square plus fb square because both are acting perpendicular to each other and it has to be less than equal to weld strength weld strength means what will be the weld strength that will be fu by root 3 gamma mw that is the strength of the fillet weld fu by root 3 into gamma mw so we will calculate the resultant stress and then we we can find out what is the strength means permissible stress in the weld and then we can find out whether it is ok or not right Now we will go to design steps so how to start the design design means basically we have to find out we have to find out the depth of the weld that means weld length we have to find out and we have to assume certain thickness of the weld that is throat thickness or size of the weld So these two things we have to find out designing of the weld joint means we have to find out two things one is effective length of the weld that is lw or we can find out the depth of weld then lw we can find out lw will be 2 into d and another is size of the weld from tt throat thickness size of the weld these two we have to find out but in this case also as it is not known so what we can do we can assume certain size of the weld and we can assume certain depth of the weld then we can go go and we can check whether it is less than or not permissible stress or not that we can check or we can assume certain depth And on that basis for a particular throat thickness we can find out the shear stress and the bending stress then once we find out the shear stress and bending stress we can make equivalent to the weld strength and making equivalent to the weld strength then we can find out what will be the value of tt the throat thickness and then what will be the value of of the size of the weld that also we can find out So let us start one by one first we can select a suitable size of the weld size of the weld we can find out first select the suitable size and then we can find out the throat thickness and then we can find out the weld strength weld strength is basically fu by root 3 into gamma mw right So first we can find out the size of the weld means we can assume certain size of the weld we can find out the throat thickness and then also we can find out the weld strength Then in second step what we can do we can find out the d value d means depth of weld that is 3Pe by tt into Rw this is what we found earlier means earlier from earlier equation we could see that d value can be found d means the depth of the weld this portion right So depth of the weld we can approximately calculate So this we can calculate and this depth has

been calculated from the moment point of view due to bending moment Now also we have shear so we have to increase depth d to a certain percent to accommodate the shear stress so what we will do that we will increase the whatever depth is coming we will increase to a certain amount amount so that the shear stress also can be accommodated because the equivalent stress fe will be simply q square plus fb square now on the basis of fb if we do then q also has to be taken care So therefore we are increasing depth to accommodate the both the stress In next step what we can do we can find out the direct shear stress that is q q we know we can find out from P by 2d into tt from this we can find out and it has to be less than Rw right Rw means what Rw is the weld strength So it has to be less than the weld strength right Then we can find out fb fb fb also has to be less than 3Pe by tt into d square right and it has to be also less than Rw means weld strength individually both the components has to be less than Rw and obviously it will be less than Rw otherwise we have to increase the size of the weld or we have to increase the depth right In next step we can find out the fe which is the equivalent stress due to shear and due to moment so due to bending and due to shear the equivalent stress we can find out and it has to be less than the combined force has to be less than the weld strength so this is what we can do If we see if fe is greater than Rw then we have to redesign redesign means what we will do we will increase the depth or size either of this depth of the weld can be increased or size of the weld can be increased to ensure the safety of the joint that means when fe will be less than Rw then it is ok right So unless it is satisfying this criteria we have to go on increasing the depth of weld or size of weld or both to make sure that design is ok right Now we will go through one example to understand this this is the example So here if we see that a bracket is connected to a column with a 10 mm thick means thickness of bracket was 10 mm load is consider as 50 kilonewton at a distance of 150 and depth is given means 200 now design a fillet weld that means here depth is given you have to find out the size of the weld ok There are three cases we will come either size of the weld is given you have to find out the depth or depth is given you have to find out the size of weld or depth and size of the weld is not given nothing is given you have to find both So in case of finding both we have to go for try learn error means we have to assume certain size of the weld from the basis of the thickness etc minimum size of the weld and from maximum size of the weld we have to find the suitable size and then we have to find the depth and then we have to check So both cases can be done right So in this case if we see in plane this d is given as 200 and this weld we do not know the size but depth is known so if we consider size of the weld as S then we can find out

thickness of the weld as 0.707S right so now if we find out the shear stress q q will become P by 2d into tt so by putting the value P is 50 kilonewton by 2 into d d was given 200 and tt basically 0.707S right So from this we can find out as 176.8 by S MPa So shear stress are coming which is vertical shear stress are coming 176.8 by S MPa Now horizontal shear stress due to bending fb horizonal shear stress will be how much that will be 6M by 2 into tt into d square so that if you if we find out that 6 into M means P into e P is 50 into 10 cube e is 150 by 2 into d is 200 d square So after calculation of this we can find out the value as 795.6 by S 795 795.6 by S MPa right So fb also we could find out as 795.6 by S MPa so q is found fb is found Now we can find out the equivalent one So equivalent one will be fe will be equal to q square plus fb square so if we put this value 176.8 by S the shear stress vertical shear stress and this is 795.6 by S is stress due to bending and if we calculate we will find out 815 by S and it has to be less than Rw Rw is the fu by root 3 gamma mw that means fu by root 3 into 1.25 that means 189.37 So by calculating 815 by S as 189.37 then we can find out the value of S S will become 4.3 right So we can adapt a weld size of 5 mm 4.3 mm we cannot provide so use S as 5 mm So what we have seen in this example that the depth of weld is given but size of weld was not known so designing this what we have found we have assumed certain size of weld and then we have make equivalent the external means equivalent stresses equivalent stresses due to external forces equal to the weld strength So by making equal of this we could find out the size of the weld right Now the second case is groove weld as I told there are two case one is fillet weld another is groove weld so in case of groove weld you see here the weld has been done by grooving

in the plate So here if we consider the depth of weld as d and thickness as t then we can find out the shear stress and the bending stress in a similar fashion You see here q is P by lw into te that means here P by d into t not 2d In earlier case what we have seen earlier case we have consider 2d because in two places in two site periphery in periphery the weld joint has been done by fillet weld but in case of groove weld this will be only d so q we can find out from this formula that is P by d into te Similarly the fb the stress due to bending I can find out as M by I into y where I is equal to 1 by 12 into te into the cube here remember the t is the effective thickness of the groove weld right and y is equal to d by 2 So in a similar fashion if we provide means if we put the value of M by I into y where M is equal to Pe into e and I is equal to 1 by 12 into te into d cube and y as d by 2 then we can find out fb as 6 Pe by te into d square fb as 6 Pe into te by d square you can remember that in case of fillet weld was 3 Pe by te into d square 3t into the square right And resultant stress is for groove weld we know that fe is equal to square root of 3q square plus fb square and it has to be less than fy by gamma m0 where fy is the yield strength right not the ultimate strength So resultant strength we can find out resultant stress as feature that is root of 3q square plus fb square and it has to be less than fy by gamma m0 we can calculate the equivalent stress Now coming to the design steps so for designing a groove weld if we see in a similar way we can move forward that is first we can select the size of the weld suitable size of the weld and then we can compute the effective thickness effective thickness of the groove weld can be found from the thickness of the member means if two plates are joint together then from the thickness of the member thickness of the thinner plate or in what way it is connected we have to see from that we can find out the groove weld thickness And also whether it is fully grooved or partially grooved that also we have to see and then we can find out the thickness of the weld and then we can find out weld strength also weld strength is basically Rw here will be fy by gamma m0 gamma 0 ok So sorry this will be gamma m0 fy by gamma m0 Now we can calculate the depth of weld using expression d is equal to this square root of 6 Pe into te into Rw earlier we used 3 Pe in case of fillet weld So please remember this difference Now d we can find out again this d also can be increased to a certain amount to accommodate both the stresses then we can find out the actual stress coming in the weld that is q is equal to P by d into te right and it should be less than obviously Rw if it is not then we have to increase the size of the weld or depth and similarly we can go for calculation of the bending stress So bending stress also we can find out from this formula that is fb is equal to 6Pe by te into d square so and depth also has to be less than Rw and then we can find out the equivalent stress equivalent stress will be square root of 3q square plus fb square and that has this equivalent stress has also has to be less than Rw So now if the equivalent stress exceeds the design weld strength then the length of weld should be increased and above process be repeated till the checks are satisfied which is as

usual that means if the design strength is less than the equivalent strength or in other way if we see the equivalent strength is coming more than the permissible stress then we have to redesign redesign means we have to increase the weld length or weld depth or weld thickness then again we have to redesign and we have to check whether it is ok or not if it is not ok again we have to go for the same steps Now the same example which has been consider earlier will be done using the groove weld right here if you see the example is exactly same that 150 means 50 kilonewton load is provided with 150 mm depth and same sort of bracket plate that is 10 mm thick bracket plate and also the depth is given that is 200 mm depth is given So the example which we have done earlier the same example has been considered and in this case only difference is that we are using groove weld So if we use groove weld how to design the connection that we will see So here we can assume single or double groove weld so for example in this case we have consider the double J groove weld So as it is double J groove weld so what will happen means effective throat thickness will be the thickness of the bracket So in this case thickness of the bracket is 10 mm right so as it is a double J groove weld so the thickness means effective thickness of the groove weld also will be 10 mm So if this is 10 mm then vertical shear stress we can find out that q is equal to P by d into te so vertical shear stress we are getting 25 MPa again the horizontal shear stress due to bending fb we can find out that is 6M by te into d square if we put the value of individual parameters like 6 into M means 50 into 150 by te is 10 and 200 is d so if we put those value we will get the horizontal shear stress due to bending as 112.5 MPa So what we see the vertical shear stress we are getting this and horizontal shear stress we are getting this and of course we have to see what is the permissible stress permissible stress is fy by gamma m0 right permissible stress is we can find out fy by gamma m0 that is 250 by 1.1 so that is 227.27 MPa which is more than the individual stress due to shear shear stress and bending ok Now the resultant stress at the extreme fiber will be square root of 3q square plus fb square Now if we put this value q was coming 25 and fb was coming 112 so the resultant is coming 120.55 right So if we put this means if we find the equivalent strength then we could see that the equivalent stress is much less than the weld strength So the resultant stress is less than the weld strength that means the joint is safe right So in this way we can design that means here what was given the length of weld was fixed length of weld or depth of weld was fixed and the thickness is also fixed because it was a double J groove weld and so the effective thickness was also fixed So what we need to do here is the equivalent stress we have to find out and that equivalent stress whether it is less than the strength permissible strength or not that we have to check if it is ok then find if it is not ok then design is not safe However if the depth is not given then we can find out the depth also by try learn error method the way we have discussed earlier in the same method we will find out the approximate

depth and then we can check whether it is ok or not if it is requirement is means the equivalent stress is much less than the weld strength then we have to decrease the depth and we have to check again and if equivalent stress is more than the permissible stress then we have to increase the depth of the weld so that we can accommodate it So this is how we can find out the design strength of weld and we can find out the equivalent stress of the weld and we can check So in last few lectures we have discussed the eccentric connections and in eccentric connections two type of connections will come basically one is due to in plane loading another is due to out of plane loading in case of in plane loading we have seen what are the stresses we will develop and how to design and in case of out of plane loading also we have seen what are the stresses are coming and what are the equivalent stress and how to design right And we could see here in all the cases the design procedure is basically a try learn error method we will assume certain parameters then we can find out the stresses developed on the joint whether it is bolt joint or weld joint whether it is butt weld or fillet weld and then we have to see whether it is exceeding the permissible limit or not if it is not exceeding the permissible limit then design is fine otherwise we have to redesign with the increase of number of bolts diameter of bolts or weld thickness weld depth etc as per the case required so this is how we will do So with this I would like to conclude the entire lecture of eccentric connections In next class we will discuss about the design of tensile member thank you

Town Hall with President Barack Obama and Steph Curry

(attendees applauding) – Not many people ever have the chance to sit down one on one with the president of United States I was fortunate enough to have that opportunity when President Barack Obama in 2015 for a StoryCorps interview that aired on NPR During that StoryCorps interview, I discovered that I had a lot of thing in the common with the president of the United States Like me, he grew up without a father in his life Like me, he wasn’t quite sure what he wanted to do when he was younger Like me, like all of us, he made some mistakes in his lifetime And in our brief conversation, he taught me how important and how critical it was for us to get to know one another And how empowering it can be as a young man of color just to be heard Gathered around me are 23 young men of color 24, when count Michael Smith (attendees laughing) And they are about to have their chance to listen to the president and have their questions answered Please welcome them along with the president, along with President Obama and Steph Curry of the Golden State Warriors (attendees applauding and cheering) How you doing? How you doing? – [Attendee] Real good, man (attendees applauding and cheering) – [Emcee] President – Going on there? How are you? – [Emcee] I’m blessed You know, just blessed – [Attendee] Glad to meet you – [Emcee] Thank you (upbeat music) I’m with the president of the United States, ooh (attendees applauding and cheering) – Hello, everybody (attendees applauding and cheering) For those of you who don’t know me I’m Michelle’s husband (attendees laughing) Barack And this is Ayesha’s husband – [Stephen] I say keep it real – Steph How’s everybody doing today? (attendees applauding and cheering) Before we get started, I just wanna say thank you to Oaktown, City of Oakland for doing a great job hosting us here today Got the mayor riding in the house and thank you Madam Mayor I wanna thank all the organizers who’ve put in enormous efforts in making this happen but most importantly, I wanna thank the young people who are participating here today because this is all about you And with that, I’m gonna turn it over to somebody who has brought a lot of joy to this area And even Bulls fans have to acknowledge that it’s been fun to watch the Warriors and the greatest shooter of all time because I gave him some tips right before about five seasons ago, there’s film of this in the White House, Mr. Steph Curry (attendees applauding and cheering) – Thank you very much, President Obama, this is a very, very humbling experience to be in front of you guys in Oakland where my true story really started and in the last 10 years I’ve been here, really proud to represent Oakland, representing my team and taking us to new heights So, to be here in this city, it only feels right to be able to host you and the entire MBK program It means a lot, so, I think I wanna start, we obviously know why we’re all here and celebrating what any MBK means and what it was done and the future plans but I wanna kind of take it back to where the initial seed was planted What was your initial motivation behind the initiative and really, I guess what has changed from the start to post-presidency and the plans that you guys have been trying to initiate for sure? – Well From the moment that I was elected president, I was constantly thinking about how do we make sure that everybody in this country has opportunity and every child is valued And although this is the greatest country on Earth and there are still people who are able to rise despite disadvantages, the fact of the matter is that there are a lot of neighborhoods that are still left behind There are a lot of young people who,

sadly, don’t have the resources, don’t have the support, don’t have the attention that other communities have And so we were working on a whole range of issues, from education to health care, you name it But when Trayvon Martin was killed while I was in office, and some of you remember, although, actually some of you were so young you may not I was asked to speak on the issue and, as somebody who is the head of federal law enforcement, I could not comment on the particulars of the case but what I could say was that Trayvon could have been my son And the fact that not just Trayvon, but every single day, there were young men of color who were being shot and killed That every single day, there were young men who were dropping out of school Every single day there were too many who were more likely to end up in prison than in college Required us as a society to wake up and to find ways in which we could come together and say to all of our young people but particularly young men of color who on a whole bunch of indicators we’re having a more difficult time in this society for a whole range of historical reasons, we had to be able to say to them, you matter We care about you, we believe in you and we are gonna make sure that you have the opportunities and chances to move forward just like everybody else And so, it was out of that that we decided to set up My Brother’s Keeper And the idea was that the government had a role to play in making sure that policies were put in place that weren’t systematically disadvantaging young men of color For example, statistically, it was shown that black boys, Latino boys, Native American boys were far more likely to be disciplined, suspended and expelled from school, oftentimes, for behaving the same way that other boys were behaving but there were different standards in terms of how they were judged in school So, for example, the in Department of Education, we created different guidelines that said, here’s how you should think about discipline because these are not disposable young people These are our future and we’ve got to make sure we’re investing in them (attendees applauding) But what we also knew is that just having the government do something wasn’t gonna be enough We had to mobilize communities and we had to mobilize young people themselves so that they could find ways to support each other And we put out a challenge around the country and we had over 200 communities from big cities to small towns to Native American reservations who took up that challenge and said, we’re gonna try to set up programs that support our young men, give them opportunities, provide them mentoring, provide them apprenticeships, provide them job training, focus on making sure that if they’re not going to a four-year college that they’ve got of some sort of technical program that they can get into and we could not be prouder of all the communities around the country that took up the baton and initiated programs that have made a difference in the lives of hundreds of thousands, if not millions of young men over the last several years Now, I lost my job because that’s the way it works You get retired So, I had less immediate influence on the federal government programs but the community programs, we could continue to initiate and so as part of the overall Obama Foundation, what we said was we’re gonna keep My Brother’s Keeper alive and the– (attendees applauding) And thanks to the outstanding work that was being done in local communities

and then some of the key leaders from across the country are gathered here today, that spirit of investing in boys and young men of color has continued and thrived So that, for example, an organization in Chicago that I sat down in a circle with some young men in a high school, Hyde Park High School right across from where we’re building our library, a program called BAM, Becoming A Man, outstanding program Started off with 400 young leaders involved, now they’ve got 7,000, they just started a new chapter in Boston and, you have communities like Yonkers that are initiating, Yonkers in the house, that are initiating outstanding violence prevention programs, the same is taking place in San Juan, Puerto Rico where you’ve already seen success in drastically reducing violence, increasing school attendance And so it’s really communities themselves that are mobilizing and the purpose of this summit was number one, to say, five years after this started, we’re not going anywhere, we’re still gonna continue to make progress across the country Number two, we want to make sure to lift up those organizations that are successful and bring them together so they can learn from each other, figure out what are the best ways to intervene and support and provide a voice to young men in our communities And number three, and most importantly, give us an opportunity to see outstanding young men all across the country that are not reported on enough who are doing positive work, who are leaders in their communities, who are succeeding in school, who are supporting their brothers, who are being respectful to their sisters, who are the kinds of young men that are gonna be leaders of this country in the future And that story is not told often enough, and the young men who are sitting on this stage and who are in the audience, they represent that kind of excellence and for us to be able to bring them together so that they can learn from each other, support each other and ultimately, lead together, that’s the thing that’s most important to us (attendees applauding) – One of the most exciting things I heard since I showed up today was when we did our PSA about four years ago where you taught me how to keep my elbow in – [Barack] Yeah, exactly, yeah – He helped me– – [Barack] He was kinda– – I was kinda chicken winging a little bit – Chicken winging a little bit and it wasn’t working, so – You helped me with my resume – That’s exactly right – All that kind of good stuff Obviously, I had the best mentor in that regard but in terms of from that PSA, the action and the following that we’ve been able to accumulate in a short amount of time, 50,000 mentors– – New mentors, yeah – Signed up since the– – Outstanding – PSA They are talking about the acknowledgement and the understanding of– – Right – The impact we can all have in terms of what our expertise is are, our perspective on the world and mobilizing in our communities The action has been followed in this, it’s all because the idea that you had at the beginning – Well, it helped that you were in the PSA The fact is, you know, nobody wanted to see my jump shot But it does raise this question, Steph, and I know there are others folks who are here Richard Sherman was by, and obviously John is amazing musician One of the challenges I think that we all face is how do we support young men who oftentimes don’t have fathers Now, or don’t have a relationship with their fathers I was one of those young people I didn’t know my father very well I met him once and that was it And I know that you’ve spoken about how important your father was in your life I thought it’d be useful for you to reflect on now that you are a father yourself but you also have friends who maybe didn’t have that presence in their lives the way Dell was a presence in your life

How does that make you think about the need to mentor and support young men who maybe don’t have that role model right in front of them and who’s providing the support and focused that that your father was able to give you? – I was definitely had a fortunate upbringing where my dad, he played 16 years in the NBA and everybody asked me like, what’s the biggest advice that he gave you? What’s the thing he said that really shaped your perspective on the world and kinda gave you the confidence to go out and be the person that I am today? There wasn’t one thing he specifically said It was the consistent presence that he had and how he carried himself and me being able to just witness that on a day basis that gave me a moral compass, to be honest, about how I should carry myself no matter what my passion was in life, it obviously ended up being basketball but how I carried myself in the classroom, how I carried myself at home, how I treated people whether they could do anything for me or not The way that he carried himself on a daily, I was, my eyeballs are just locked in and to your point around something, you know, kids, that young men that don’t have that presence, it has awakened me to a responsibility that we have with the platforms that we have and the sense of visibility that I have, that how I carry myself, how I speak and what I’m educated on, my willingness to try to meet people where they are can make a huge difference whether it’s five seconds, 10 minutes, multiple run ins, we all have an opportunity to use that platform, that visibility to shape somebody’s perspective and that one moment can be a difference maker for a lifetime And so for me, yeah, it’s (attendees applauding) And I know I can speak for a lot of my teammates and people in our league as well The social responsibility we feel to take a stand for things that we believe in, look out for the next generation, I can speak on how all my teammates are using the resource they have to impact their communities whether it’s here in Oakland, where they’re from, there’s a movement and there’s a collective awareness and responsibility, I think, we’re all buying into and tapping into and taking responsibility for and we understand how impactful it can be and my dad set that example for me and I wanna be able to get that back – Outstanding (attendees applauding) And, you know, one of the points Steph made is consistency And look, for all kinds of historical reasons, discrimination, mass incarceration, lack of job opportunities, et cetera, oftentimes, fathers, men may not have been able to provide that consistency the way, in retrospect, they might want to But the one thing we’ve learned from watching all the amazing programs that are taking place across the country is that we can all be surrogate fathers, we can all be big brothers It turns out that if you just give somebody some attention and say you know what, you matter How are you doing? How are you thinking about your next steps? Do you really think that’s the best thing to do? People respond to that So, my father might not have been in my house but there were a whole bunch of men around who taught me something and guided me and look, it goes without saying, I wanna be really clear about this, the amazing job that single moms are doing raising kids (attendees applauding) And the love and support and energy that they’re providing is yeah, that’s the foundation but what is true is that it’s hard for a mom to do it by herself and you now have small kids, right? Kids will wear you out and if you’re just by yourself, and you don’t have a support system where you’re able to say, man, I’m tired of this knucklehead, here, you take them for a while and that can, if somebody’s working, somebody else might be

able to cover for the other parent It’s difficult for somebody by themselves to do all of what’s required and that’s why I think the kinds of mentoring programs and initiatives that we’ve been seeing through My Brother’s Keepers end up being so important and you’re right, if we can get 50,000 more mentors, that means we can get 100,000 more mentors because I guarantee you, there’s still more young men out there who could use an adult in their lives who are just paying attention and they are consistently for them and it doesn’t take a lot of work but it does require that you actually care – And the point you just made, these kids up here on the stage, kids in the audience, all around this community and this country and in the world, really, they matter so we wanna turn it over to these kids to hopefully see what kind of questions they have on their minds and we can hopefully give them a little bit of information I save myself, you really wanna hear what this guy to say but I’ll chime in every once a while but Michael, we got a kind of a list of how we wanna go about it? – Yep, Mr. President, Steph, we’ve got a couple dozen young men from all over the country representing My Brother’s Keeper programs working on everything from youth violence prevention to mentoring to changing policy, our future, and so we’ve got a few questions that we’ll get to Our first question is from Raul from both of you, for both of you who wants to talk a little bit about growing up – Hello, my name is Raul Shavira, I’m from Albuquerque, New Mexico and I go to school in Native American Community Academy (attendees applauding) My question for you is kind of a two-part question It’s like what were some of the struggles that you went through as a kid and how did you get through it without an MBK Alliance? – Well, Steph, why don’t you talk a little bit about some of your struggles with your ankles, man (attendees laughing) – That’s a sensitive subject, oh, man – You know, it worked out so he can talk about it now He won two MVPs after that – That’s pretty good I got no comeback for that one I just have to wear these big bionic braces I tried to overcome my ankles with these braces No, I think my major struggle was the self-confidence, to be honest with you Growing up with a passion to play basketball and people thinking that my future was kind of destined based on what my dad did, that wasn’t the case for me My journey was entirely different and just in life in general, self-confidence was something that wasn’t always natural for me It took me a while to get to a place where I was comfortable in a room, I’m comfortable with dealing with challenges and understanding that I had it in me, I had the talent I had to believe or had the talent and the skill set but the confidence to kind of get over that hump was a process and I had to rely on the community that was around me to get me through that I always tell people, you got to be your biggest cheerleader at times but that’s harder to do than you might think and the village that was around me were my biggest supporters in trying to allow me to understand what I was capable of, to not back down from any challenge, I understand that I was put on this Earth for a reason and whatever that was gonna manifest itself with my attention to detail, my work ethic and things like that but it was a constant struggle So, the swagger and the confidence you see on the court right now, it wasn’t always there It took me a minute to get there but I had to continue to grind and so whatever you are in that process, just keep fighting (attendees applauding) – For me, and I’ve written about this, I’ve talked about this I was all kinds of screwed up when I was in high school So many of you are way ahead of where I was at the time in terms of your accomplishments and your focus and your commitment something larger than yourself For me, I was a good kid in the sense that I think I was always kind to people, I wasn’t, I didn’t have a mean spirit but I did not have a sense of purpose or a clear sense of direction

through a big chunk of my high school years And in retrospect, I recognized some of it was I was angry about my father not being there, some of it was I was growing up in an environment as a African-American boy where we didn’t have a large African-American community So, there were all kinds of reasons for why I was acting out the way I did And we didn’t have My Brother’s Keeper I did have a foundation of love from my mother and my grandparents and I think that wherever you can find it, having one person who believes in you and you can count on, and maybe your mom and maybe your grandma, it may be an uncle that may be a coach, whoever that is I think you have to kind of hang on to that, what Steph just described, of people who believe in you You may not always find it exactly the way you would want it but somebody out there is believing in you and you got to listen to them and bring them into your life But the second thing for me, at least, that ended up being the most important thing was when I stopped thinking about myself and I started thinking about how can I be useful to other people And I think that I did not grow up and become the person I am until I was less focused on me and I was more focused on how could I be useful? Who could I help? Because the amazing thing is when you help somebody, when you’re a positive influence on somebody, when you’re working hard on behalf of somebody and you see that impact, that gives you confidence You say oh, I actually was useful to that person They actually feel better because of what I did or over time, as I developed my career, that person’s got healthcare that didn’t have it That makes me feel good That child is able to go to college when they couldn’t afford it before And, I think we live in a culture where a lot of times, we are measured, our worth is measured by how much money we have and how famous we are And I will tell you that at the end of the day, the thing that will give you confidence is not that because I know a lot of rich people who are all messed up and I know a lot of famous people who are all messed up, we both do And the thing that actually you will find as you get older that you come to respect the most are people whose confidence is grounded in the fact that they do the work, they do their jobs well, they look after people who are counting on them, they are providing a positive impact in their communities and you get that, and that will carry you a very long way (attendees applauding) – Our next question is from Keshawn who wanted to talk about policing in prisons – My name is Keshawn White My name is Keshawn White, I’m from from Fresno, California I came here with Fresno Boys and Men of Color and I feel as if it’s too much money has been spent on policing and not enough money’s been provided to people who are closer to the problem How can we create a system that empowers the community members who are on the ground doing great work every day to reduce crime and actually have solutions and relationships needed to make long term change and transformation? (attendees applauding) – Well, this is an issue that I worked on as president and I continue to work on through the foundation We incarcerate more people by far than just about every other country on Earth It is disproportionately people of color who are incarcerated And there’s a long history as to why that happened and the question now is how do we begin to reverse it And part of the answer is to create

economic opportunities in communities so that if you are willing to work hard, you can make a living and support a family and in too many of our communities, those opportunities are restricted and too far and few between Part of the answer is our education system and how we’re investing in making sure that young people regardless of where they start get a good start in life because for a lot of our young people, they fall behind early and it’s hard when you’re behind early If you can’t read at your grade level when you’re young, you start feeling like, well maybe I’m stupid, when in fact, no, it’s just that somebody didn’t give you the time that you needed in order to succeed and the kids who are doing better had advantages you didn’t have So, we’ve got to make those investments But the third part of this and, you know, what you’re touching on is we have to build a pipeline of success for young people, not failure And that means that the criminal justice system itself has to make some changes If you wanna know where most of that work needs to be done though, that most of that work needs to be done at the local level and not at the federal level because one thing that I think people don’t realize is that most of our criminal laws are state laws, they’re not federal laws Most of the prison population are state prison populations, not federal prison populations And so one of the things that communities have to do in terms of mobilizing is getting educated on who’s making decisions about the drug laws, the parole system, the bail system, the district attorneys at the local levels and making sure that the people who are in those positions of power are knowledgeable about the communities they’re serving, care about the communities they’re serving, are committed to justice in how they applied the laws and too often, folks don’t know who those folks are, they’re just somebody And the police, in fact, some communities need more police, not fewer police but the way that police operate in those communities Building trust, knowing who’s who so that if somebody just because they were wearing a hoodie doesn’t mean they’re a criminal That kid, he’s doing great in school, that’s just his style He’s been watching what Steph’s wearing Right, you need to make sure that police are trained and accountable in serving those communities All those decisions are typically made at the local levels and one of the things that we’ve encouraged people to do both in MBK but also during some of the other incidents that occurred during the course of my presidency was let’s put together toolkits so people understand who makes a decision, right? Do you have a state’s attorney who is committed to applying the criminal justice system in a fair equitable way? And if not, vote that person out and find somebody who will (attendees applauding) – Mr. President, I think one of the guides that people can find is the Task Force on 21st Century Policing that you started and that guide and that toolkit is still out and available and communities are continuing to make progress if people wanna look that up So, one of the things that we did, Mr. President and staff is we opened up for online questions and we got hundreds and hundreds of questions as you could imagine and so we selected a couple of those And I think this one both of you as fathers of daughters is a really great question It’s from Porsche Brownridge from the great city of Oakland, California Oak Cal (attendees applauding and cheering) – [Stephen] We got the Oakland guys out there – I gotta get San Francisco some love too, our partners, Mayor Breed Mayor Breed So, Porsche’s question is I understand that young boys and men need a space of their own to discuss and support each other So, I ask how can us black women be of support and influence without taking over for these organizations and efforts (attendees laughing)

– If you want, you good? (attendees laughing) – No, we’re gonna get in trouble if I said no I think acknowledging the fact that it historically has been a situation where a group of men have had a hard time being open about their feelings and things that they’re may have anxiety over, issues that they don’t wanna be completely transparent about and that the acknowledgement of that kind of situation and finding different outlets and resources that young men, old men, older men can– – Why are you pointing at me? – Can tap I was– – Why are you pointing at me? – Kinda in all direction Can tap into in terms of investing in themselves in their mindset and their perspective, it’s important so, I would say from just from my experience being an athlete and being in a locker room of 15 men, there are conversations that we may have about real things that we’re going through and may be tough to articulate outside of that but just the respect level of like, or the understanding that those conversations are, we’re bouncing ideas off of each other where I’m just trying to figure out how we can better ourselves individually and other’s group and that is a very powerful setting to be in That’s been my experience in last years and I’ve learned so much from my fellow teammates from different backgrounds, from different walks of life who have had different experiences and we’ve really think committed to opening up that space and that’s something that I’ve tapped into, so in terms of just respecting that environment, I may not be able to come home and say exactly what was all said but that that is something that is bettering me as a husband and as a father and that will have ripple effects throughout the community as well that anybody that kind of comes in contact with me Obviously, that’s one part of my life and my family life and my relationship, my wife is another huge piece of it but acknowledging the fact that that hasn’t always been, we haven’t been able to find those type of connections and resources and safe spaces for guys to be fully transparent about the things that they’re going through That’s my best answer to it for sure – That was an excellent answer, yeah (attendees applauding) Look, a couple of things that are worth pointing out Number one is young women of color and young women generally need enormous amount of support too They carry a double burden (attendees applauding) Because oftentimes, they’re dealing with sexism along with racism And And as a consequence, for example, through the foundation, we’ve got sets of programs, for example, something that Michelle and I started called Let Girls Learn that is now carrying over not just here in the United States but internationally to make sure that young women are provided the educational opportunities that too often they’ve been denied in areas like science, technology and math where oftentimes they’re steered away from those opportunities despite the fact that those are excellent careers and they’re entirely capable So, part of the reason that we set up My Brother’s Keeper was not because girls have it easier but frankly, it’s what Steph said which is a lot of young men in this society, particularly young men of color have difficulty finding the space and the resources and support to deal with their issues And they’ve got issues, we’ve got issues A good example, just, in my own household When me and my boys get together, we’ll watch your game or we’ll play a game and sometimes, we’ll sit there for an hour and we won’t say nothing but we’re watching the game and then we’ll go play a game And afterwards, Michelle will ask, well, you know, like how Steph’s doing? I heard he had this issue And I was like oh, really? I didn’t know because we’re watching the game, you know Well, you were with him all day, what? Well, I didn’t know We didn’t talk about that Right? Michelle, she will get with her girlfriends and they’ll show up at noon and they’ll be sitting there and they’re talking, I’ll leave,

come back three hours later, they are still talking All they’ve been doing is talking the entire time about every piece of business they got Right? And, they cried, they’ve like, you know Oh, child, you should have seen, he was They’ve broken down every terrible thing that I did and, you know, but he’s worth keeping anyway even though he’s, you know So, they’ve broken it all down That’s the difference And it has to do with socialization but what that does mean is I think that there is the ability to talk about vulnerabilities, challenges, doubts, lack of confidence, et cetera in settings for women and girls that sometimes aren’t available for men Now, in terms of how I think young women and women, generally, can support young men, I think saying you matter, we respect you, we recognize the challenges you are under, that is always important hearing that but I also think there’s nothing wrong with also having high expectations and demanding accountability from young men because I think that sometimes (attendees applauding) And I’m gonna quote Michelle here because she is articulated this sometimes when we’ve had dinner together and we’re talking about just raising children That saying about how mom’s sometimes, they’ll raise their girls but they’ll mother they’re boys they will overcompensate for the challenges that are out there by saying oh, honey that’s okay even though sometimes, it’s not and I think sometimes our young women allow young men to get away with stuff that they probably should not So (attendees applauding) So, I actually would, on one hand, support, understanding, listening, that’s true of any human relationship but also expectations about, as a young woman, how should you be treated by a guy who’s you’re going out with and making sure that guys understand, no, that’s not how I expect to be treated I think that is also important because we tend to rise to the expectations that are set for us If a young boy is taught early on, you know what, you are gonna be kind to people, not bully people That will have an impact If you say you treat young women with respect, they are not objects, they are human with the same aspirations and desires and are just as worthy of respect as you are, that has an impact So, you got to set that tone early in life (attendees applauding) – So, sister Porsche, I hope you’re watching Thanks for allowing some real truth-telling to be told on this stage, that was incredible And check out Mrs. Obama’s Global Girls Alliance I actually share an office with the young woman who leads that program so we’re thinking about these at the Obama Foundation on both sides So, Mr. President, you said you wanted to talk about hopes, dreams and anything that was on the mind of our young men of color So, our next question is from Leo and he wants to talk about music – Okay, Leo – Mr. President – Oh, you were Leo – I’m Leo, I’m Leo – Oh, you look good – Welcome to the city, you know what I mean? – Thank you, sir – So, one thing that connected us is that I know that you love music – Love music – I watched an interview where you said that Kendrick’s album was better than Drake’s – Uh-oh – So, why are you stirring stuff up now? – I’m curious to know why but more importantly, what role does music have, what role does music have on your life and what role can music have when it comes to liberation, policy change, social change and all those other items? What can music play when it comes to that? – Are you a musician? – [Leo] I am a musician – I figure you are

I’m gonna have to listen to some of your tracks now (attendees applauding) Leo, I’m sure will have, you know, you can give me a little taste You know, it’s interesting, when Raul, when we were talking earlier and you were asking about what challenges I went through, I do think that especially when I was young, music was a empowering factor in my life And learning to, to appreciate not only the stories that were told in music and how music could capture emotions that sometimes were difficult to express yourself, but also just seeing the skill and talent of musicians and seeing somebody like John Legend who was just here who, let me just say about John, there’s some musicians, they’ve got to have a studio and synth and all kinds of producer, John can sit down to the piano or even if there’s no piano and it just suddenly sounds, it’s tight, it’s magic And so, appreciating the discipline, work, skill that was brought to bear in music even though I was not a skilled musician myself, that taught me something about you wanna be good at something, this is what you got to do Very few people are gonna end up being NBA players The odds of any individual young man unless he looks like Zion Williamson to be in the NBA are very, very, very low The odds of that same young person being a doctor or a lawyer much higher or being a business person The same is true to some degree with music in the sense that to be excellent, in some ways, it’s harder to be a great musician than it is to be other occupations that don’t require such talent But when I watched musicians, the same way I watched great athletes, what I always kept in mind as I was growing up was, man, they put in a lot hours, they put in a lot of time And even though I did not have those talents, I could apply that in my life and that was important And that music just brings joy and joy is important One of the things I love to do in the White House, we would have these music series where they’re still on, you can pull them up on YouTube and we used to have everybody from Stevie Wonder to Prince to Beyonce to, you name it and it was a pretty good deal It was almost like your own private concert Very small stage, just a few seats But they used to rehearse the day before and they rehearsed in the East Room right below where my office was, where I was doing work and I’d suddenly hear the bass is coming through the floor and sometimes, I’d go down the stairs and I would sit and watch their rehearsals and it didn’t matter how famous, how accomplished these artists were, when they were really focusing on the song and watching them collaborate and support each other and teach each other, you know, here’s how they should sound and here’s how we should work this and the generosity that they showed each other, that also taught me something because most great music is not done in isolation Most great music is a collaboration and learning how to apply those lessons in life where you are great because there is a team that makes you great and that’s true in sports, it’s true in music, it’s true in life But Steph, feel free to chime in on your views on Drake or Kendrick – I’m really tight with Drake, so – He’s a Toronto guy, right? – He’s a Toronto guy, my wife is from Toronto – Okay, I got ya – This is family, that’s family

but tell your point around like the strength in numbers mindset around how great things come to fruition I’m an example of that what we do on the court and the joy that comes out of that is second to none because nothing great is done by yourself, like you said and the memories that music has in terms of where you are in a certain time and place, you can hear a song and go right back to that moment, the same thing when I see a certain face or a teammate that I play with and we had a great moment, soon as I see his face, I know, hey, this is what we’re gonna talk about We’re gonna enjoy the great moments and the things that we learn going through that There’s a lot of synergies there that are very, very memorable and impactful in terms of our experience and doing great things, for sure (attendees applauding) I also would love to hear your music too I’d love to hear your music too so let me know (attendees applauding) – All right, Leo – We’re gonna make that happen So, Mr. President, we have the next question from Alejandro who wants to talk about masculinity (attendees applauding) – Hi, my name is Alejandro Galicia I’m representing Sacramento (attendees applauding) Yup I’m affiliated with the The Center at Sierra Health Foundation and you both already kind of touched upon it but from the time boys and men of color are born, we’re given this, this narrow definition of what it means to be a man and how can we begin to change the narrative that is currently forcing us to follow a path that doesn’t align with our identities including our brothers that are part of the LGBTQ+ community – Great, that’s great question It’s something that I think all of us have to recognize that being a man is first and foremost being a good human and that means being responsible, being reliable, working hard, being kind, being respectful, being compassionate And the notion that somehow defining yourself as a man is dependent on are you able to put somebody else down instead of lifting them up, are you able to dominate as opposed to support? That is a old view And a view that thankfully I see a lot of young people reject it because each of us have gifts that express themselves in different ways and some of us have gifts of art and music and what we’re really attuned to is people’s feelings and sensitivities And that’s magic and we need that And then some people have gifts that have to do with being an amazing athlete or have to do with being great at math And what we wanna do is create a space in which young men of color and young men generally, don’t have to feel as if for me to be respected and admired in my community, I’ve got to act a certain way A lot of the violence and pain that we suffer in our communities arises out of young men who nobody’s said to them what it means to be respected And so they’re looking around and well, I guess being respected means I might shoot you or I can make you back down or I can disrespect you and there’s nothing you can do about it And that is a self-defeating model for being a man So, we have to constantly lift up examples of, examples of successful men who

don’t take that approach That’s hard to do in this society because, you were talking about music, let’s face it, a lot of hip hop and rap music is built around me showing how I got more money than you, I can disrespect you and you can’t do nothing about it I’m gonna talk about you and punk you and ironically, that actually shows the vulnerability that you feel I mean, let me say this Like, if you are really confident about your financial situation, you probably are not gonna be wearing an eight-pound chain around your neck (attendees applauding) Because, you know, oh I got bank, I don’t have to show you how much I got I feel good If you are very confident about your sexuality, you don’t have to have eight women around you twerking (attendees laughing and applauding) I mean, why are you? Why are you’re all like, you seem stressed that you’ve got to be acting that way because I’ve got one woman who I’m very happy with (attendees applauding and cheering) Right? So, and she’s a strong woman So, I just, I think part of the challenge we have is that because oftentimes, racism historically in the society sends a message that you are less than and weak We feel like we’ve got to compensate by exaggerating certain stereotypical ways that men are supposed to act And that’s a trap that we fall into that we have to pull out of If you’re confident about your strengths, you don’t need to show me by you putting somebody else down Show me how strong you are that you can lift somebody else up and treat somebody well and be respectful and lead in that fashion, so Anything you wanna add, sir? – I’ve just been mentored right there That’s amazing – [Barack] Okay – Wow, thank you, Mr. President for that I’m floored That means a lot to me too So, I didn’t think we’d have time for one more question We were kind of looking at the average time it takes you to answer questions in the past, we thought that would be just about it – Oh, man (laughing) Remember what I just said about like not putting your brothers down like that? That’s a case in point That’s okay – Can I still come to work on my? So, Elijah, where are you? Where are you, Elijah? There you are We’re gonna go to Elijah for the last questions about high school suspension rate – Hi, I’m Elijah from Omaha, Nebraska and I was wondering (attendees applauding and cheering) I was wondering how do you suggest we help lower suspension rates among people of color throughout or being out of school? – Well, as I said, there’s an issue that we actually worked on while I was in the White House If I’m not mistaken, I think the current administration reversed the guidance that we were providing No, no, don’t boo What do I always say? – [Attendee] Vote! – Vote Don’t nobody hear your boos They’ll hear your votes (attendees applauding) But that was just federal guidance, it was not requirements So what that means is that it is still possible for school districts and school boards to make good evidence-based decisions about how to deal with school discipline Now, look, the fact that matter is that for kids to learn, there has to be some order in the classroom There are some kids who, because of what’s going on at home, challenges they’ve got, a lack of diagnosis around mental health issues or health issues generally, act out in class and are disruptive

And that’s true and you can’t have a situation in which every other kid suddenly, they can’t learn because somebody’s just constantly acting up What you can insist on is number one, that the same criteria are used for black kids versus white kids You can’t insist that even though that a child may be disruptive, they are still worthy of learning and so the question then is what additional resources are you providing them? And so those policies are made typically at the local level which is why it’s so important for everybody who is here to pay attention to who makes decisions in your communities and this is probably a good place to end because, look, I’m gonna be working on these issues along with a host of other issues through the foundation for the remainder of my life Michelle will be working on these similar issues, Steph has talked about the commitments that he and his teammates are making For example, Kevin Durant just opened a terrific center in his hometown back in the DC area to support young people who need support So, we’re all gonna be doing our part but the truth of the matter is that nothing changes if citizens, people living in communities aren’t paying attention and aren’t educating themselves about how are decisions made about a school board, how are decisions made about police oversight How are decisions made about drug laws And you can have a bunch of politicians or celebrities talk all they want but ultimately what will actually bring about change is when all of you go back to your respective communities and activate and educate yourselves and then insist that whoever it is that’s in charge of making those decisions is making them on behalf of communities for the right reasons in the right way And if there aren’t people who are doing that, as I said, they should be replaced and if there’s nobody to replace them, then you should step up and prepare yourself to replace them (attendees applauding) So Most of the time on an issue like what’s the best way to deal with school discipline, there have been studies done and literatures there and best practices are there, the problem is not that we don’t know what is the right thing to do, the problem is it’s not being done and that requires people mobilizing as citizens to make sure that they’re bringing about the changes that are needed All right, so it’s ultimately on all of you You saw, I think four or five young men who I had met with five years ago, and they all talk good now, back then, they were all kind of shy and uncertain and now, they’re amazing young men and young leaders And that’s just in a short span of time That’s all of you Each and every one of you are on a different journey and here at a different phase but you are the ones who are gonna make a difference and make an impact This is not gonna be me, it’s gonna be you and all we’re doing here is providing a platform for you to meet each other, learn from each other and as Steph talked about, get the confidence in your own voice and your own capabilities so that you can lead us into the future Steph, anything you wanna add closing up? – I mean I hope y’all learned as much as I did today and I appreciate the opportunity to be here with you, President Obama, with you young men, continued success with all your goals and aspirations in life, for everybody who as a part of the MBK program, continued success It’s amazing platform, like president said and I’m happy to support any way that I can

and yeah, just great to be here in Oakland again This is a place that’s a lot of history in terms of producing change makers I mean we wanna keep that going as well, so thank you very much – Thank you, everybody God bless you (attendees applauding)

Flight Watch

vediamo oggi a modulo flat goccia nel sistema egos harmon modulo dedicato alla gestione dei voli operativi giornalieri una volta effettuato l’accesso al sistema sarà possibile selezionare il modulo flight bucci dal sistema flight sis quindi selezioniamo la doccia ecco il modulo all’avvio il sistema si posiziona automaticamente sulla data attuale e mostrerà i voli del giorno se presenti andiamo ora a fare una veloce panoramica di tutti gli oggetti che compongono l’interfaccia grafica allora troviamo come sempre la barra gestione delle applicazioni che è possibile diciamo aprire per cambiare modulo mentre la prima riga in alto del sistema troviamo i menu a comandi che permettono di effettuare delle operazioni specifiche la seconda barra è invece una barra di ricerca che come abbiamo detto viene impostata automaticamente all’avvio dell’applicazione sul giorno attuale per questo nella griglia sono stati presentati in questo caso per lo scalo di bologna che stiamo utilizzando per fare questo tutorial i voli del giorno 25 1 2016 ovviamente la barra di ricerca potrà essere utilizzata per cambiare le condizioni di ricerca a presentare un altro se di voli la griglia principale del flight to watch è quella dove vengono rappresentati i voli della giornata o del periodo selezionato andiamo a vedere le singole colonne e indicare il loro significato in particolare il la griglia si divide in due parti la parte di sinistra è relativa al volo di arrivo faceva una parte centrale che l’aeromobile la macchina che effettua il volo che in comune e la parte destra è relativa alla partenza laddove ci siano ovviamente dei voli legati quindi arrivo e partenza legati la le colonne nel dettaglio tralasciando un attimo queste qua con i semafori che sanno indicare una condizione particolare che poi vedremo sono il numero di volo e il codice di volo in arrivo lo stimato di attivo il routing del volo che possono essere fino a tre scali in arrivo e tre scale in partenza l’ex take that one del volo capiremo poi quando ha significato come spectre e quando come actua le stime idee delle stime te ed è un dato statistico che il sistema calcola in automatico recupera da fonti particolari che indica l’orario più possibile per l’arrivo in caso di arrivo la partenza del volo abbiamo poi un’indicazione dell’aereomobile nel modello di aeromobile che ovviamente il modello sarà coerente una volta selezionato un aeromobile o ci potrebbe essere il caso in cui c’è solamente il indicato diciamo il modello come in questi voli più in basso che troviamo più in basso perché abbiamo l’ex pec the actual di partenza il routing di partenza lo stimato di partenza e codice di volo in partenza questa è la versione compatta della griglia se ne va vedere sulla barra dei menu dei bottoni in alto vediamo che possiamo utilizzare una visualizzazione della griglia completa e non compatta nel momento in cui passiamo alla visualizzazione completa compaiono delle nuove colonne una giunta alle precedenti nessuno leto che fa per external techoff quindi all’orario di partenza dallo scalo di origine in caso di arrivo il lending e l’orario di atterraggio del volo il tipo volo e il tipo carico del volo in arrivo e allo stesso modo in partenza si sono scoperte delle nuove colonne che sono la colonna di slot che può essere diciamo

utilizzata o gestita l’orario di techoff è il tipo l’ultimo carico in partenza la versione diciamo completa la griglia sarà utile quando si dovranno andare a modificare questi specifici campi che di solito però non è necessario avere immediatamente a vista vediamo subito che riguardo a quello che hanno detto del expect the actual dell’orario che viene indicata nelle colonie rispettivamente e tia e del pd quando queste devono essere considerate come expected e quando come acqua in particolare a parte il i campi che abbiamo indicato c’è una notazione cromatica che permette di identificare lo stato di un volo come possiamo vedere davoli che stanno qua in basso lo studio del ruolo quindi sarà secondo della colorazione che prende la riga potrà essere di tipo schedulato c’è quando un brolo è previsto ma non ancora non abbiamo ancora eventi che l’hanno reso diciamo attivo e quindi lo troveremo di questo colore chiaro questo baci chiaro dopodiché il volo il movimento in particolare potrà diventare di colore giallo quando la città è in corso quindi per un arrivo significherà che il lavoro e è atterrato ma non ancora bloccato per una partenza che il volo ha sbloccato ma non è ancora decollato quando però che avverrà il blocco lo sblocco a seconda che si tratti di un arrivo una partenza la il movimento in arrivo partenza diventerà di colore verde nel verde a indicare che un’attività è completata in questo caso quindi il expect ed sarà da interpretare come attuale per esempio per il volo ryanair 39 69 le 12 e 30 due uffici perché è possibile utilizzare l’interfaccia sia in versione pc ma anche in orario local possibile cambiare in qualsiasi momento è un orario effettivo perché il il volo viene indicato come verde vedremo poi come è possibile diciamo cambiare lo stato del volo attraverso l’uso dei comandi presenti sull’interfaccia un altro tipo di colorazione che possiamo trovare per la riga è il colore rosso in particolare russo chiaro rosso scuro che avremmo perché per i voli cancellati dove cancellazione solo nel senso di una cancellazione operativa quindi quando la compagnia c comune che quel volo non opera un altro tipo di cancellazione proprio l’eliminazione fisica di una riga che vedremo come può essere effettuato quindi il movimento o la riga in questo caso un movimento perché non c’è una partenza collegata russa sta a indicare che il volo è stato cancellato molto importante in caso di cancellazione di un volo è l’indicazione dell’orario in cui è avvenuta la cancellazione che in automatico il sistema imposta all’orario in cui viene effettuata l’operazione di cancellazione che vedremo come si fa e che potrebbero essere variata perché molto importante fini della fatturazione perché tipicamente nei contratti e previsto diciamo una penale per cancellazioni comunicate dopo un certo orario da quando il volo deve operare l’ultima colorazione che vediamo è questa qua grigio grigio scuro che sa indicare un volo che è stato certificato perché la finalità del tema fly to watch è quello che di gestire operativamente i voli è quello di arrivare poi allo stato di certificazione del volo che sarebbe una sorta diciamo di conferma che tutti i dati inseriti sono corretti e certi in modo che il volo può essere poi utilizzato per i fini di fatturazione o di analisi diciamo operativa dei dati particolare i voli completati una volta certificati diventeranno di colore grigio scuro mentre invece i voli cancellati una volta certificate in passato da un colore rosso chiaro ha un colore rosso scuro vediamo ora il significato delle colonne con la presenza diciamo dei semafori siamo quelli che possono essere colore rosso verde o in alcuni casi giallo colorazione tipica dei semafori allora vediamo subito abbiamo sa che sta per approccio approccio quando diciamo il semaforo diventa di colore rosso vuol dire che per quel volo abbiamo un

dato di approccio che tipicamente può essere o il dato e ricevuto dalla torre di controllo che il volo è un approccio nel caso in cui questo non sia disponibile più semplicemente il semaforino a si illumina quando abbiamo il messaggio di decollo dallo scalo di origine del volo quindi nel caso di questo volo lufthansa 284 troviamo al semaforo rosso perché abbiamo ricevuto un messaggio di partenza dallo scalo di origine quindi lacto dal the parto qua allo scalo di origine che ci indica che il volo è decollato quindi si illumina il semaforo per avvertirci che quel volo diciamo sarà a breve dicevamo a breve più o meno operativo nel caso in cui il semaforo è verde vuol dire che non c’è un dato di approccio mentre invece quando il semaforino e giallo vuol dire che non il sistema non ha ri rilevato un vero e proprio messaggio o un informazione specifica di decollo dallo scalo di origine o di approccio ma che comunque ha ricevuto dei messaggi per quel volo che quindi ci sono delle un’operatività in corso per quel volo che quindi a breve probabilmente diciamo opererà o riceveremo il messaggio il l’allarme invece l saperlo anche questo può essere verde giallo rosso in particolare è russo quando un volo risulta atterrato ma per il volo non sono stati indicati carichi quindi non sono solo indicati non ci sono nessuna informazioni riguardo i passeggeri o al bagaglio alla merce questo trasporto e giallo quando invece i down per un volo legato i dati del carico in arrivo sono presenti ma non sono presenti quelli per il volo in partenza anche se questo risulta completato quindi e verde sarà belle quando invece o il volo non è ancora diciamo attivo quindi non è verde ne arrivano in partenza o quando è tutto a posto per quanto riguarda invece in gli allarmi o le indicazioni presenti in partenza troviamo s che la condizione di slot che diventerà russa nel momento in cui come abbiamo visto prima viene inserito un dato di slot e questo è prossimo alla partenza abbiamo poi l’allarme di casa verde lei e può essere verde rosso o giallo e verde quando non ci saranno codici di ritardo per il volo in partenza diventa russo quando dice abbiamo dei codici di ritardo inseriti per il volo in partenza e giallo quando non abbiamo un codice di ritardo indicato dove voli in partenza ma comunque il sistema rileva che ci sia una discrepanza fra lo schedulato el acto al di partenza vedremo dopo nel dettaglio queste mascherine tab che abbiamo visto qui sotto ci abbiamo cominciato a vedere passiamo allora invece alla alla descrizione dei comandi presenti sulla prima riga che sono poi i comandi che ci permettono di gestire l’applicazione insieme alla griglia fondamentalmente a ed abb la vediamo in dettaglio stampa permette di ricreare una stampa di riepilogo di un volo selezionato anche se potrebbe ancora non essere attiva questa funzionalità perché è personalizzata per gli scali abbiamo poi la il pulsante dei report dove è possibile avviare una maschera di avvio della reportistica dei voli facciamo una veloce carrellata si potrà poi scendere nel dettaglio abbiamo selezionato la prima riga che quella diciamo delle delle aree di report abbiamo quella che si chiama export tenendo il mouse sopra compare quella dei movimenti quella dell’operativo e quella dei servizi scegliamo n’è una per esempio sui movimenti andiamo a prendere ad esempio claude dei the hill nel momento in cui si seleziona il la voce che ci interessa si apre un’altra maschera che avvia un tool di avvio del riporto saranno presentati diciamo dei dati che possono essere oggetto di selezione particolare e spesso ci dà la possibilità di indicare dopo averne scelto almeno uno perché obbligatorio scegliere almeno 1 1000 che sono

interessata a tutti le voci presenti nel filtro in questo caso quindi che ho lanciato il riporto che si chiama lode tel 011 andar selezionare una compagnia aerea a caso e poi ho detto le voglio tutte ha scelto e voli di aviazione commerciale in questo caso sceglierò tutti perché tanto mi basta questo dopo di che ne andrò a inserire un periodo di riferimento inizio e fine che m’interessa per il report poter poi avviare il tipo vediamo un report che voi gli altri sono simili nel lancio parte o no caso specifico a vedere dopo quindi avvio il diporto e quello che accadrà e che dopo un po mi apparirà una lista dei dati che ho selezionato che io potrò diciamo guardare a video utilizzando il pagina tour e o più spesso andrò ad esportare come selezionando il il simbolo quella della stampantina selezionando il formato che mi interessa questo era il simbolo in realtà non è questa stampata e questo del dischetto selezionerò tipicamente una formattazione xls solo dati quindi senza formattazione di immagini e quant’altro non doveva effettuare il salvataggio del formato che mi interessa è a questo punto posso anche aprire con il mio programma diciamo di foglio elettronico di gestione dei fogli elettronico e mi troverò il i dati che ha esportato in questo caso era un export di un certo ricordo per i voli dall 1 al 15 dove vediamo ci sono tutta una serie di dati sono i dati dei giri macchina ne abbiamo visto uno così per avere un’idea di quello che può essere quello da bio diciamo in maschera separata c’è un altro tipo di riporti si può incontrare che come il caso del tema performance invece c’è una maschera di selezione dati integrata come in cui allo stesso modo potrà scegliere un periodo un uno o più compagni e in questo caso stiamo vedendo il time performance monitor dove potrò scegliere un gruppo di lettori particolari che sono stati configurati come gruppo e un’altra scheda poi la vedremo oppure potrò scegliere una specifica compagnia aerea ad esempio qua ne ho presa 1 caso potrà selezionare france dove sia facciamo un esempio se troviamo ryanair ecco quando ryanair scelgo una ancora una tipologia o quant’altro possa avviare di port direttamente diciamo da una maschera si avvierà voti porto che mi indica tutti i codici di ritardo fatte dai voli che ho filtrate in questo caso ryanair e mi darà un’indicazione della puntualità diciamo per il vettore la puntualità generale dello scalo di port sono questo si può ignorare queste brutture e idv sono tanti si potrà poi provare utilizzare quelli più comodi o scendere nel dettaglio di ognuno abbiamo poi la possibilità attraverso questo comando di aggiungere una riga di volo per chi perché come funziona il freddo oggi flat 15 alta viene alimentato tipicamente da un altro modulo che si chiama flight schedule chiedeva a vedere rapidamente che questo qui che si trova sempre sotto il sistema flight sis quindi che cos’è il flat schedule il sistema che permette di gestire i programmi a bono stagionali per lo scalo in particolare molto rapidamente vedremo che ciò l’indicazione degli anni però i per ogni anno o le stagioni ufficiali e le stagioni non ufficiali di quella ufficiale in questo caso nella winter ufficiale 2015 troverò le cosiddette matrici degli idoli del periodo stagionale ovviamente il sistema a partire da queste matrici che sono inserite riportate in questo modulo come periodo e frequenza ogni giorno andrà a precaricare nel sistema flex le righe dei voli relativi alla stagione in corso particolari in cui stiamo vedendo un giorno in corso per cui troviamo l’indicazione cromatica differente i dati che si vanno ad aggiornare anche perché il sistema è agganciato ai

sistemi di messaggistica come abbiamo visto dei the telex per cui quando viene ricevuto un telex come in questo caso che è diventato giallo il sistema aggiorna in automatico lo stato del volo però nella prima diciamo che il giorno diventi in corso il sistema in automatico ma a esportare dal sistema flight schedule il programma previsto per una specifica giornata in questo caso ho scelto il 27 votato la lente per confermare dove qui trovo solo voli beige perché ovviamente sono relativi a una data futura però sono i voli che il sistema generate a partire dalle matrici me ne accorgo anche perché se seleziono un volo o la possibilità di utilizzare questo comando del occhietto che dice guarda il volo tt che serve il time table che infatti nel caso in cui il volesse generate a partire da un programma voli precaricato viene indicato diciamo la matrice di provenienza da cui è stato generato il volo dovrebbe esserci ruoli che non hanno l’attivazione di questo comando e quelli sono i voli che vengono generati manualmente come stavamo vedendo quindi per questo comando o perché sono stati generati dal sistema in automatico a fronte della ricezione di un messaggio e contenere informazioni tali da poterlo creare possono essere dei casi comunque in cui è necessario perché non presenti nel programma voglia andare a creare un volo manualmente come si opera ora io sono sulla data del 27 è perché questo è uno scalo operativo di bologna andrò a inserire un volo direttamente al 27 screditare nell’area confondere le persone che ci stanno lavorando quindi utilizzerò il comando dell’aereo panino col più e si aprirà questa maschera in questa maschera che ancora una volta possa avere in forma completa o compatta ma secondo le informazioni che voglio inserire andrò ad inserire un codice di volo per esempio az un numero di volo uno schedulato quindi facciamo le 12 00 potrei già inserire un expect the che non andrò ammette indicherò un routing tralasciando ovviamente routing di riferimento in questo caso quindi bologna perché è sottointeso che ipotizziamo che un arrivo da napoli potrebbe avere degli scali intermedi che non andiamo inserire indicherò poi un tipo carico è un tipo volo per esempio schede un mix e posso già indicare in questa fase non è obbligatorio perché gli unici dati obbligatori sono il codice di volo il numero di volo schedulato il routing e il tipo vuole tipo carico se lo potrà inserire già il tipo di macchina o addirittura potrà inserire il lario mobile che sarà utilizzato posso inserire una singola partenza un singolo arrivo nella parte bassa o contemporaneamente non eravate inseriamo sono un singolo ma singolo arriva che l’attenzione di impostare la data giusta 27 per evitare di andare a inserire sulla giornata attuale quindi abbiamo inserito la z mettiamo per ricordarci la 99 99 e salviamo il sistema va a inserire il nuovo volo la data indicata e quindi potrò andare così impariamo usare la questa diciamo carica per il filtraggio se metto alitalia e il numero di gol a 99 99 ora la possibilità di andare a trovare del giorno 27 il volo che ha appena inserito eccolo qui quindi ho inserito un singolo una singola diciamo singolo arrivo indicando il dati minimi che mi servivano ovviamente ricordo che la parte legata al tipo volo al tipo carico è nascosta tipicamente può essere evidenziata utilizzando diciamo la tipologia di visualizzazione inseriamo ora la parola partenza quindi inseriamo az 88 88 indicheremo un orario schedulato di partenza e un routing chiamo torino per esempio un tipo volo facciamo ancora una volta schedules mixer e indichiamo anche qui 320 e andiamo a salvare questo ruolo sono talmente dito la partenza per chi perché vedremo come si fa a poi togliamo il filtro per numero di volo prendiamo solo il filtro per accompagnare modo che andiamo a ritrovare i nostri dati fittizi che abbiamo inserito che sono il

volo az 999 e il volo az 888 che forse per errore ho inserito nella data del 25 quindi lo vado a controllare in modo che lo elimino eccolo qua fatti aveva inserito nel giorno 25 per errore quindi ora potrei andare a modificare lo schedule tomato vado eliminare fisicamente per non confondere i colleghi che stanno lavorando quindi cancello questo volo quindi ho selezionato cancella non è una cancellazione logica una cancellazione fisica medica diventa russo posso usare questo simboletto per cancellare il volo e di posizione sulla data del 27 per l’italia era quello su cui stavamo facendo le nostre prove quindi vado a reinserire il volo di esempio quindi abbiamo detto az 88 88 la data non è 25 e 27 le ho detto torino selezioniamo torino selezioniamo sky ed un mixer e andiamo a inserire il volo ecco che è comparso il nostro volo 88 88 in questo caso non abbiamo inserito un aeromobile non possiamo fare come sulla griglia come si opera si opera effettuando un doppio clic nel momento in cui faccio doppio click su una delle caselle che possono essere modificate automaticamente passano e modalità inserimento fosse a questo punto inserire 320 e potrò confermare o qui col simbolino della ceca verde oppure posso dare un invio all’interno della casa questo perché perché un’altra delle operazioni che vogliamo far vedere ora qual è la legatura di un arriva una partenza dell’operazione tipica che viene fatta il giorno prima per il giorno dopo una volta creativo lì quando sono i cd macchina come la verranno quindi come si fa questa vado a selezionare l’arrivo la partenza che mi interessa userò il tasto contro della tastiera per poter selezionare in maniera multipla due righe quindi col click del mouse va da selezionare anche l’altro volo si abilita questo comando che volevo collegato a questo punto potrò confermare l’operazione e troverò il volo una z 999 legato al volo az8040 ngo know l’ordinamento del dei voli vengono posti sempre in testa quindi per riavere l’ordinamento corretto in base agli orari perché nella griglia vengono mostrati col volo più prossimo potrà utilizzare la lente di ingrandimento e di trovarli ordinati e quindi trovo il mio volo az 99 collegato al volo 888 e questa è un’operazione fatta sui voli del qualche giorno successivo e mi avete messo di fare nell inserimento manuale la legatura a differenza degli altri voli mi accorgo che selezionano questo inserito normalmente non si abilita l’occhio che mi permetteva di vedere da dove era stato generato il volo a livello di matrici sé volendo continuare operare su questo volo facendo diverse operazioni andiamo a provare a fare la cancellazione fisica dell’intera riga quindi come si opera lo sbaglia da inserire un volo in più che devo eliminare fisicamente posso utilizzare il comando elimina come abbiamo visto prima si abilita il check verde o leaks russa per annullare l’operazione potrò confermare e andare a cancellare fisicamente la riga dal mio giorno di operatività allora torniamo ora ad operare sul data attuale dove fare molta attenzione perché stiamo operando su un uno scalo attivo quindi diciamo stiamo lavorando a tutti gli effetti come se fossimo degli utilizzatori del sistema quindi torniamo alla data del 25 e ci posizioniamo sul giorno attuale di operatività in modo tale che proveremo diciamo in maniera attenta a fare delle operazioni sui voli in modo tale da poterli arrivare fino alla fase di certificazione è quella che ci interessa e poi ripristinare la condizione in modo che colleghi non trovino errori ma come abbiamo detto è importante capire che il sistema può essere alimentato da diverse fonti diciamo la prima fonte quella diciamo della creazione del volo a partire dalla flight schedule quindi la generazione della matrice o inserimento

manuale che ci porta ad avere un volo beige dopo di che il sistema essendo integrato all la ricezione della messaggistica si aggiornerà in maniera automatica a fronte della recitazione di messaggi tipo movement ldm ed altri che però vengono solo riportati i dati principali vengono catturati a partire dal momento dalla ldm in particolare i dati dei relativi agli orari allo stato del volo dal momento che presenta e quelli dei carichi dalla ldm che si sa la possibilità di interpretare una parte del messaggio di moment per avere anche dei dati relativi al numero di passeggeri come nel caso di compagnie che utilizzano il moment con l’indicazione anche dei passeggeri che se selezioniamo uno dei voli diciamo che sono ancora verde quindi non grigio scuro che sono stati certificati dai colleghi dell’operativo vedremo che si illuminano una serie di tabù presenti nella parte bassa del sistema andiamo a vedere un attimo prima di procedere con la carrellata dei comandi con cui si opera che sono pochi perché la maggior parte dell’operazione si effettuano direttamente sulla griglia abbiamo visto prima dell’inserimento del dl dell’aereomobile sulla maggior parte campo è possibile operare facendo doppio clic e andando a cambiare il valore e poi invio per confermare o il check che esce diciamo ceca nulla che ci permette di confermare o annullare l’operazione a parte i dati presenti sulla griglia principale del volo vediamo che sia per la prima che per la partenza sono presenti una serie di tab in basso che in particolare sono colorati di giallo quando questi sono popolati da informazioni quindi si trova in uno stato diciamo di dato presenza di dato andiamo a vedere nel dettaglio quindi selezionato un volo per l’arrivo saranno questi che vediamo qui a sinistra per la partenza questi che sono a destra ovviamente diciamo laddove ci sia il dato era di partenza questo motivo li legati come i giuristi il primo tab è quello della ldm sarebbe lug messaggi fondamentalmente dove è possibile andare a verificare o inserite o modificare i dati del carico sono quelli classici quindi gli adulti i bambini neonati gli esenti il numero di bagagli al kg di bagagli il numero di merce i chilogrammi di merce il numero di posti kg di posta abbiamo poi da la presenza di questi comandini definiti azioni che servono per modificare cancellare o vedere o azzerare il i dati di carico in questo caso i operato in un azzeramento per chi perché ora andremo a reinserire manualmente i dati come in questo caso che avevamo le pmi operare maniera diciamo tranquilla ho questo tipo di comando di azionamento perché ora li vado a recuperare dalla ldm del messaggio quindi avevamo 113 22 1 e 0 quindi mi di posizione o qua e balla inserire col doppio clic a meroe modifica quindi ne vado a rivedere un attimo cento 113 22 1 e 0 quindi metterò 113 20 21 e posso cominciare a salvare con l’invio in modo che poi vado a vedere gli altri dati che erano il numero di bagagli se i bagagli e 1661 kg nel 1660 di cargo quindi 1661 andro mettere i bagagli 1661 e 1660 dicano con l’invio la il baffetto possa andare a confermare ovviamente il sistema della cattura in automatico non c’era bisogno di questa operazione che io ho rifà però è che posso in qualsiasi momento diciamo andare a riutilizzare vediamo ora come si opera sulle altre schede proseguiamo ora diciamo con le altre schede in basso per avere una panoramica completa quindi abbiamo visto questa delle ldm quando ci sono dobbiamo cura

delle stive delle onde che può essere o meno valorizzata sia manualmente ma anche a partire come in questo caso dal messaggio del sistema decodifica da solo e quindi c’è tutta la indicazione delle stive con i chili presenti che viene riportata in automatico dal sistema quindi la stiva 1 1554 kg la 3.116 molto comodo per lo scarico diciamo per sapere dove sono stati caricati i bagagli ma come al solito può essere anche modificata o gestita manualmente attraverso l’inserimento della cancellazione anche se è raro che questo viene fatto abbiamo poi la scheda dei cosiddetti indicata come b sia ai che sta per basic common infrastructures che sono tutte quelle risorse che possono essere assegnate a un a un volo quando parliamo di infrastrutture parliamo delle infrastrutture aeroportuali quindi parliamo di chi di gate di stand di check in e così via in questa scheda se ne ho necessità o la possibilità di andare a indicare che per determinato volo in questo caso sono stati anagrafati solo i gate immagino è stato utilizzato il ghetto 1 nel momento in cui salvo il questa indicazione mi viene proposto perché il gol è legato di andare a riportare anche in partenza anche se non ha molto senso nel caso diciamo del goethe a questo assenso del caso dello stand che tipicamente lo stesso posto poi ovviamente anche andare ad eliminare l’informazione congiunta su cosiddetti b sia e vi sia che quindi sono i biglietti gli stand tutto ciò che può essere un infrastruttura aeroportuale vediamo ancora la scheda dei cosiddetti sharing che serve per gestire il codesharing delbono questa è un’operazione che tipicamente non utilizziamo nel nell’handling che però un senso per l’aeroporto perché permette di associare a un volo fisico dei voli commerciali ferente come andato a indicare ovviamente una compagnia e un numero di volo ulteriori con cui il volo opera quindi sono gli accordi commerciali no poi la scheda dei ritardi che anche questi vengono catturati dal messaggio possono essere inserite o modificate a mano ritardi in arrivo che ovviamente sono catturati da messaggio tipicamente non inseriti dall’utente ma anche ritardi in partenza molto più significativi perché per chi fa handling è una delle cause principali di scontro con le compagnie quindi la possibilità di andare a vedere i codici di ritardo inseriti o catturati a partire dal messaggio su un volo codici ritardo che vengono in questo caso è stato inserito manualmente dagli operatori ma che in altri casi sono stati recuperati direttamente da una ricezione del messaggio che vediamo se ne troviamo uno per fare un esempio così preso ryanair e quindi probabilmente sono tutti inseriti ma vengono qua qua c’è un del i 96 di 7 minuti che troveremo pari pari nella tabella nella scheda ritardo e quindi abbiamo anche il semaforo rosso come abbiamo visto prima quindi un inserimento di un ritardo che sia adesso nell’arrivo partenza si si ottiene andando sulla scheda ritardo utilizzando poi l’azione aggiungi potrò inserire un codice e le ore ei minuti di ritardo nel momento in cui lo vado a inserire vedete è diventato rosso ora lo rimuova ovviamente perché stiamo lavorando su gol e ideali quindi no di nuovo insieme a forino è tornato come era prima molte radici ritardo ciò il tab degli extra info tab degli ex linfa in cui vengono riportare tutta la serie di informazioni aggiuntive ospita anche di alzare parte l’applicazione per andarli a vedere abbiamo il capitano dove potrà indicare il nome del capitano l’equipaggio cioè quante persone di equipaggio c’erano mi sono date che possiamo provare inserire quindi con doppio clic inserirò il nome potrai inserire sempre col doppio click

il numero tre persone di equipaggio la data operativa non è modificabile ovviamente del volo il tipo di di volo nazionale internazionale per continental e anche questo non si può modificare possa andare inserire il delivery del primo bagaglio posso andare a utilizzare anche il sistema per riportare lo stato questa volta non lo stato a versailles non sono stato pronto front line diciamo quindi sono lo stato di marco annunciato imbarco e così via anche in questo caso landler non ha molto senso quindi lo non lo andremo a quasi mai a utilizzare mentre questo può avere un senso il discorso del delivery dei bagagli per la questione diciamo statistico per attivare delle procedure semplici e molto importante la cancellazione che vediamo nella scheda la cancellation bait perché come abbiamo detto in un atto in cui io cancello in volo e non la cancellazione fisica ma la cancellazione logica che può essere effettuato utilizzando vediamo questo comando cancellato per cancellare questa in arrivo e cancellato dall altro lato per cancellare in partenza venete cancello il volo in partenza automaticamente mi sarà possibile cancellarlo anche in arrivo lì ripristino perché proprio questo non è un volo ovviamente cancellato non volevo vedere da fra poco quindi lo rimetto a posto tra importante questo perché nel momento in cui cancello il volo sì ma a valorizzare la data di cancellazione con l’orario di quando affettato l’operazione spesso però poiché viene cancellato dopo che ho ricevuto il messaggio la negazione la compagnia è possibile dopo averlo cancellato andare in questo campo sia in arrivo che in partenza andare a mettere l’orario reale in cui mi è arrivato il messaggio dice molto importante ai fini della fatturazione questo dato abbiamo così da indicare se il volo era pallettizzata c’era uno stop tecnico se era un dirottato da uno scalo posso troverò qui si sono dati che compaiono quando il sistema collegato al sistema rfd della torre con di cole find nello stato di approccio del volo abbiamo poi il le stime tab che time dai primi dice in che modo è stato calcolato questo orario di approccio chiamiamolo così del sistema in base alle fonti che è in questo caso c’è stata perché è statistico che il sistema in automatico soprattutto sugli arrivi ma ribalta anche in partenza si accorge che ci hanno un gran time troppo calcola uno stimato di arrivo su base statistica come in realtà il sistema conosce la bora ogni giorno i dati di legati a agli orari di volo dei voli e ha una sua tabella statistica dove registra i tempi di volo per tipo di vetture vetture scalo di provenienza e tipo di aeromobile commerciale per cui sulla base di queste statistiche dicono che sistema aggiorna ogni giorno è in grado di nel momento in cui riceve il messaggio di decollo dallo scalo di andare a calcolare qual è il dato più probabile di arrivo in maniera statistica e se non c’è il sistema rfd collegato come in questo lato quindi vi sono dati statistici calcolati rialziste che sono dei dati molto indicativi perché spesso quanto indicato dallo scalo di origine errato quindi è un buon dato per pianificare le attività lavora il tab dei messaggi dove abbiamo visto che vengono indicati i messaggi ricevuti i telex dal sistema particolare ogni installazione del sistema ego è collegato a un indirizzo di scalo a cui si e vengono inviati dei messaggi in questo caso per esempio le bmw di questi vengono catturati viene riportato il tipo di messaggio l’orario in cui è stato ricevuto e la stazione di origine del messaggio utilizzando l’occhietto questo ovviamente solo in visualizzazione sarà possibile andare a vedere il messaggio originale messaggio che nel caso in cui si stima sia in grado di decodificare utilizzerà anche per fare gli aggiornamenti ovviamente come in arrivo la stessa scheda la troviamo anche in partenza dove se presenti sarà possibile diciamo andare a vedere i messaggi ricevuti questa volta per il volo è in partenza e li troviamo qui abbiamo poi diciamo la scheda dei commenti commenti sono diciamo una serie di note o particolari diciamo meno che possono essere fatti su un volo sia in arrivo e in partenza ancora una volta sempre allo stesso modo

e questa volta sono in maniera manuale avrà la possibilità di aggiungere un commento nel momento in cui raggiungo un commento potrà scegliere il tipo la tipologia e quindi vediamo che predefinite ci sono varie catering enoteca sono claims ha avuto in flight handling claim interna l’ha fatta in treno interna lavops controllo klien interna al pax handling claim interna ramp handling camp nou the security flame per fare una parola che era un fatto noto scriveremo nota sul polo nota di test nel andremo a salvare una volta inserita una nota in arrivo e partenza è molto interessante verificare che può essere selezionata si possono aggiungere degli allegati quindi delle immagini e documenti quello che si sa è possibile anche rispondere alla nota quindi quello che si potrà creare un three di comunicazione in cui hai utilizzato del sistema potranno partecipare in modo da creare proprio un albero nel caso di che ci sia stato un problema non c è un incidente o qualche altra problematica sarà possibile alla gancia lavora tutta una serie di note e di allegati che permettono di capire cosa è stato fatto è come si intende diciamo intervenire in caso di particolari problemi abbiamo poi la scheda dei servizi che alternativa un altro modulo che abbiamo già descritto che questo del tempio del sistema flex iss che si chiama flat essere v management e per cui c’è un video tutorial dedicato che alternativamente a questo modulo che è fatto apposta da inserire i servizi mi permette di andare ad aggiungere dei servizi per il volo in arrivo partenza nel momento in cui vado ad aggiungere un servizio utilizzando come al solito il tasto aggiungi potrò selezionare un servizio che ricordo il nome potevano essere direttamente il nome o in alternativa usare la lente per selezionarlo potrei indicare la quantità o la durata che relativi al servizio potrà andare anche ad indicare laddove siano configurati a quale mezzo ea quali utenti è stato assegnato dove potrà salvarlo o salvare aggiungerne altri nel caso in cui faccio salva salverò e tornerò la maschera di riferimento quella del fai tu in questo caso il sistema rimarrà in modalità inserimento e permettermi di inserire tutti i servizi che ho fatto sul volo anche servizi ovviamente sono molto importanti perché danno origine tipicamente una fatturazione differita dell’extra hendrik quello che abbiamo visto ovviamente in modo speculare è valido anche per la partenza andiamo ora a vedere in dettaglio le ultime gli ultimi comandi presenti sulla banda abbiamo già visto quello di legatura del volo che mi permetteva quindi di selezionare due vuole utilizzando il tasso control e se compatibili come orari e mario mobili e quant’altro di legarli ho la possibilità di fare l’operazione diciamo analoga che è una slogatura quindi in questo caso prendo due vuole miss leggo tipicamente quando devo cambiare un giro macchina abbiamo visto che il vecchietto quando compare mi permette di andare a vedere da quale matrici è stato generato il volo da flat schedule quindi abbiamo poi questi comandi che mi servono per cambiare lo stato del volo quindi prendiamo uno di questi voli qua in basso così non andiamo a confondere i colleghi perché in automatico il sistema si aggiorna quando un operatore fa un’operazione gli altri la vita diciamo come evento e quindi potevo che la possibilità come abbia fatto prima di cancellare in questo caso singolo arrivo posso nel caso in cui c’è anche la partenza si abilitano anche la parte non è a posto cancellate logicamente l’arrivo o la partenza posso andare a dire a impostare lo stato schedulato quindi grigio chiaro posso andare a indicare lo stato di atterraggio lo facciamo in automatico il sistema propone lo stesso orario schedulato che io posso andare a cambiare facciamo finita 22 20 ovviamente stiamo inventando giusto per far vedere il colore che diventa giallo dopodiché la possibilità di andare a indicare lo stato di bloccato esempio quindi d’atterraggio 22 20 data questo nome di arrivo prevista ma è la data di blocco in questo caso mi diventa verde stesso modo in maniera analoga potrei

andare a mettere l’orario di sblocco quindi di decollo o impostare come schedulato cosa che ora vado a fare diciamo per non compromettere la gestione operativa sulla griglia possibile operare quindi prima di tornare a mettere come è schedulato questo modo le facce che facendo doppio click sulla cella età posso andare a cambiare l’orario in questo caso no è un orario effettivo perché è verde quindi riportiamo lo diciamo a stato schedulato e facciamo anche un il caricamento dei dati in modo tale che aggiorniamo stato del semaforo e non è cambiato torniamo sul nostro volo la possibilità con il doppio click sulla griglia di andare a modificare il dato in questo caso essendo diciamo un grigio chiaro non sarà un effettivo ma è un expect ed quindi ipotizzando che era previsto alle 22 e 18 in questo modo che va ad operare a cambiare diciamo l’orario allo stesso modo cosa che faremo per riportare lo stato iniziale posso cancellare quindi cancello tutto e primo invio e relativamente i dati che non vi do ma che ho impostato andando a indicare l’atterraggio se vado al posto della modalità completa vero che ciò anche l’orario di lending che vado a selezionare e vado a cancellare e inviero provare che ha riportato il volo nello stato diciamo originale ritorniamo alla modalità compatta e vediamo l’ultima comando presente sulla barra che il comando di certificazione quindi vedremo quantifica certificare un volo vediamo ora come si procede alla fase conclusiva che la certificazione dei voli per fare questo passiamo sul sito litro lasciamo questo di bologna che operativo quindi giacca italia.it e goss scelgo il sito quindi throw effettua il login a questo punto seleziono il modulo flight roccia tra l’ho già dei dati di esempio che sono stati caricati andiamo a vedere come si può procedere alla gestione totale di un volo in manuale questi ovviamente sono dati inseriti manualmente per fare delle prove o creati dal sistema a fronte di ricezione quindi andiamo a creare quattro nuovi poli particolare che amo la z 555 delle 16 00 da napoli scala intermedio torino 1 schedulato visto inseriamo anche la partenza legata az 666 per malpensa anche questo schedulato visto e come orario schedulato mettiamo 17 e 10 vedremo che si è creato così sono state creati i due voli la mente cani devo sempre essere utilizzata per ricaricare in questo caso che erano legati non erano proposti come negativi caricandole hobbisti come le gambe vediamo insieme ancora due quindi inseriamo il volo az 56 56 proveniente da palermo sgretolato misto e creiamo il volo az 78 78 siamo come mai 19 19 e 30 che andrà a monaco ma che sempre schedulato misto andiamo a ricaricare i dati perché vengono promossi collegati ma in realtà il volo legato a questo punto vediamo cosa si significa inserire i dati e certificare un po di tutto potremmo inserire esempio col doppio click sulla cella delle variazioni orarie di che abbiamo ricevuto per esempio l’ex text di questo è alle 16 e

15 expect in partenza è 17 a 0 c che si anticipa un po posso poi andare quando le avrò disponibili inserire i dati delle dei carichi quindi faccio doppio clic e inserisco i dati che ho ricevuto oggi cui sono al corrente di 185 per torino da torino invece 45 1 con kg e 450 chilometri dalla partenza a doppio clic 175 persone cinque bandi nyon infanti presente numero pagamenti 185 ho inserito i carichi così come se di giocare che potrei andare man mano che questi vengono effettuati andare a registrare i servizi quindi scheda servizi questi sarebbero pianificati perché il volo non è ancora arrivato quindi inserite in modo potrei a questo punto andare a gestire cosa ipotizziamo che c’è già una notifica di ritardo e gli ambienti si accende dall’ucina gialla qui a quello che accadrà anche a una cert’ora le il volo arriverà quindi io potrò andare a indicare lo stato di atterraggio viene proposto 16 numerario di atterraggio in realtà alle 16 10 confermo mi diventa giallo poiche avrò il vento di blocco quindi seleziono mi viene rosso si dice 15 quello che ho e lo confermo e mi diventa verde quindi l’arrivo è stato completato lo stesso modo in partenza un certo punto avrò uno sblocco mi viene proposto 17 20 e prima di fare questo andiamo a inserire manualmente è un codice di ritardo legato ai dieci minuti che ho indicato precedentemente quindi mettiamo 80 0 10 minuti salvo invio per salvare me diventa rosso andiamo ora a dare lo sblocco quindi per la mettiamo 17 25 e confermo mi diventa giallo voti che ci avrò il decollo che dice va bene dunque alle 17 e 35 es a questo punto potrei andare anche se è in arrivo in partenza dare a indicare i servizi come effettuato ad esempio si ricordano scrivere direttamente il nome del servizio posso fare salva o salva e aggiunge ancora quindi un più basse apriamo questa volta la tendina e la pulizia in arrivo mentre in partenza vado a registrare di più sarà obbligatorio indicarla durata facciamo 45 minuti e ad esempio un minore e vado a salvare questo punto c’è tutti i dati e posso procedere la certificazione del volo ma mi accorgerò di avere un errore perché il sistema mi dice che non ho indicato ne arrivano in partenza un aereo mobile non un modello ma proprio delle opere per corrida vada inserirne uno di quelli già inseriti in precedenza ei di.sy lo inserisco è a questo punto posso certificare in volo per tenere il sistema mi informa che c’è una differenza di cinque minuti rispetto al codice di ritardo che ho inserito ne propone di coraggio quindi posso tornare sulla parte del ritardo o modificare le quello presente o facciamo finta che era un altro il codice di cinque minuti quindi salvo invio per salvare questo punto posso certificare e mi è diventato grigio quindi il vole certificato non ho altro da inserire i dvd 0 invece che quest altro volo sia stato cancellato in questo caso potrà utilizzare il comando di cancellazione in arrivo in partenza in questo caso o in arrivo viene cancellata anche la partenza non avrò bisogno di insegnanti dal procedere alla certificazione della cancellazione e importante però andare a indicare l’orario corretto relativo all’orario di richieste di cancellazione che ho ricevuto per esempio qui è stato impostato quello in cui effettuato l’operazione ma se io l’ho ricevuto il giorno prima alle 23 sarà necessario a darla indicare sia in arrivo che in partenza quindi 25 alle 23 questo è molto importante perché tipicamente su generale di cancellazioni c’è o meno una quota della fatturazione quindi confermo confermo a questo punto posso certificare il volo mi diventa rosso scuro

FMS P47 ThunderBolt 1400mm Tarheel Hal PNP Maiden flight

This flight was just crazy from the beginning to the end. I really wonder when I will buy second hand plane again. But this is life, somethimes you win and somethimes you lose. We made the maiden flight and even the landing no matter what. Oh yeah…At least we had good fun and that is the point of this wonderful hobby. Greetings from Captain Blaž & Pilot Robert Slovenia